Tag Archives: NYLSRS Call Center

Computer System Maintenance Scheduled for Spring

Computer system upgrades are coming

This spring, NYSLRS will be conducting a series of computer system upgrades to improve services to our customers.

Monthly pension payments will not be affected. We will continue to accept mailed forms during the upgrade and requests for income verification letters will still be processed promptly.

If you have a Retirement Online account, you will not be able to sign in during the upgrade period. Although you will not be able to take out a loan or update your contact information or beneficiaries via Retirement Online, you can conduct business with NYSLRS by email, mail, and phone.

The last day to submit loan applications using Retirement Online is April 6, 2018. We will resume accepting online applications for loans after the upgrade is complete. If you need to apply for a loan during the maintenance period, you can do so by completing this paper form and mailing it to our office.

Beneficiary designation changes and contact information updates will not be available in Retirement Online during the system upgrade. If you need to update your beneficiaries during the maintenance period, you can complete this paper form and mail it to us by certified mail, return-receipt requested.

For the latest on the upgrade, please visit our Contact Us page. If you have any questions, you can contact our Call Center at 1-866-805-0990 (518-474-7736 in the Albany, NY area) or email them at www.emailNYSLRS.com.