16 thoughts on “Introducing the New Retirement Online

  1. Karen Haigh

    Still cannot register as I do not have a zipcode….live in another country. It would be very useful to be able to monitor my account.

    Reply
    1. NYSLRS Post author

      Yes, unfortunately Retirement Online is not accessible to customers outside of the United States and Canada. This is to safeguard your personal information and keep your account secure.

      If you need to do business with NYSLRS, you can still email us through our secure contact form, or download forms you may need from our website.

      Reply
      1. Karen Haigh

        I am at a loss to explain why I can manage, online my American bank and other pension accounts all online, but apparently NYS will not let me. It seems to me that your online security must not be good enough and if not for me, it cannot be for everyone else!

        Reply
  2. Anthony J Zaccone

    How long will it take for the site to be available 24 hours and when will all these great new features be available? Privatizing the IT department has been an unmitigated disaster so far.

    Reply
    1. NYSLRS

      We are releasing Retirement Online in phases. While we are transitioning from our current system to Retirement Online, we are not able to make Retirement Online available 24/7. Over time, we will expand our hours and introduce additional features that will allow you to estimate your projected pension benefit, purchase service credit and more. Some new features will become available in 2018, so please stay tuned.

      Reply
  3. Joseph Miceli

    Will we be seeing more features for the Retirement Online account ? It seems that although redesigned, there are less features..

    The account does not even list the last 5 years earnings anymore and there is no ability to create pension estimates or any other financial planning tools. Very disappointing for something which took so long to roll out …

    Reply
    1. NYSLRS Post author

      We are releasing Retirement Online in phases. Previous salary information is not available in the current version. We apologize for the inconvenience.
      Over time, we will introduce additional features that will allow you to check past earnings, estimate your pension benefit, purchase service credit and more.

      In the meantime, you can see your previous salary information in your Member Annual Statement. This year’s statements are going out to members in batches over the next six weeks. Also, most members can use our Benefit Projector Calculator to estimate their pensions based on information they enter.

      We appreciate your input.

      Reply
    1. NYSLRS Post author

      We are releasing the new Retirement Online in phases. Currently, we can’t process retirement applications online. We’re sorry for the inconvenience. We expect to add that ability this fall, along with other improvements and new features.

      In the meantime, you can download an Application for Service Retirement (RS6037) form from our website.

      Reply
  4. John Zetdeff

    Why is so complicated to get in contact with pension payrol , I was on hold for over an hours, and was not able to get in contact with anyone. I would like to know what happen with may benefit payment. Didn’t received any mail about any changes.
    I’m living outside the US

    Reply
    1. NYSLRS

      We’re sorry you could not reach us. Your message is important to us and we have sent you a private email in response.

      Reply
  5. carlos fletcher

    There is something seriously wrong with this system. I have been trying to get in contact with a person for weeks now. Calling every business day. All it says is that they are currently busy and to try back, then hangs up. Every.time. My request was supposed to be expedited because it’s been in there so long but it wasn’t. This is terrible.

    Reply
    1. NYSLRS

      We apologize for the trouble you’re having. Your message is important to us and we have sent you an email in response.

      Reply
    2. NYSLRS

      We’ve been informed that one of our customer service representatives contacted you. Please let us know if we can be of further assistance.

      Reply
  6. carlos fletcher

    I put a loan request in two months ago. Still have not received anything. Been trying to reach someone for weeks but all I get is a message saying they are too busy and then it hangs up. This is terrible!

    Reply
  7. Thomas Dedde

    Hey Carlos, i put in a loan request as well the beginning of November,I’m going through the same thing. hoping to have it before christmas…so frustrating… good luck man, hope things work out.

    Reply

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