Retirees: Be Sure We Have Your Current Mailing Address

Retirees should make sure their mailing address is current by December 31 in order to receive important information from NYSLRS in the coming year. We’ll be mailing 1099-R tax documents in late January and Retiree Annual Statements in February.

Remember, if you file an address change order with the Post Office, they will only forward your mail for a limited time.

Retirement Online Makes It Easy to Check and Update Your Contact Information

Retirement Online is the fastest and easiest way to check your mailing address, phone number and email address and update them if needed. ­­If you don’t already have an account, go to the Sign In page and click Sign Up under the Customer Sign In button. (Need help with Retirement Online? See this post for handy tips.)

update your mailing address and contact info in Retirement Online

Other Ways to Update Your Mailing Address

If you don’t have a Retirement Online account, there are other ways to update the mailing address we have on file for you.

  • By Email
    If your new address is not a PO box or international address, you can email your address change information using the secure contact form on our website. Be sure to complete all form fields and provide your old and new address.
  • By Mail
    You can complete and submit a change of address form by mail (use the form if your new address is a PO box or an international address). Mail your completed form to:
    • NYSLRS
    • 110 State Street
    • Albany, NY 12244-0001

5 thoughts on “Retirees: Be Sure We Have Your Current Mailing Address

    1. NYSLRS Post author

      Unfortunately, the NYSLRS social media team doesn’t have access to your retirement account information, so we cannot update your banking information. To redirect your deposits to a different bank, please complete and submit a Direct Deposit Application (RS6370).

      Be sure to attach a voided check or have a bank representative complete section three of the form. Please wait for confirmation of your direct deposit change before closing an old bank account to avoid a delay in your payment.

      1. Wanda Powell

        I fax the form to your office on Oct. 05/2020 at 8:52 am. Didn’t hear anything from you so I mailed a form at the begining of December this month and still didn’t hear anything from you. Wondering if you got the forms or if something is wrong. This is to change my direct deposit to another bank.

        1. NYSLRS Post author

          The NYSLRS social media team does not have access to your personal account information, so we cannot confirm receipt of your direct deposit form.

          For assistance, please call our customer service representatives at 1-866-805-0990 (or 518-474-7736 in the Albany, NY area), press 2, then follow the prompts. One of our representatives will review your account and respond to your questions.

          You can also email our customer service representatives using the secure email form on our website ( Filling out the secure form allows them to safely contact you about your personal account information.


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