Let us help you find the information you need. Before you call or email, many of your questions are answered on our Contact Us page.
Email us using our secure contact form. You should receive a response within 5 to 7 business days.
Phone
Call toll-free within the 50 states, Puerto Rico and Virgin Islands: 866-805-0990
Call within the Albany, New York area: 518-474-7736
Customer service representatives are available weekdays from 7:30 am to 5:00 pm.
Fax
Our general fax number is 518-402-4433. Please include your name, NYSLRS ID and a phone number where we can reach you, as well as the name of the person or department you are trying to reach.
Mailing Address:
NYSLRS
110 State Street
Albany, NY 12244-0001
Schedule a Pre-Retirement Consultation
If you’re nearing retirement, you may want to speak with one of our information representatives to review your benefits and get answers to your questions. To schedule a consultation, please call 866-805-0990 or 518-474-7736 in the Albany, New York area.
Media Inquiries
OSC Public Information Office: 518-474-4015
How can I get an issue with a service credit request escalated? I gave you all the correct information when I started working with the state again in 2021, but you didn’t calculate it correctly. I’ve resubmitted it twice now, including tax returns and my work history from social security administration, but you are still not giving me credit for a year of full-time work in 2014-2015 school year and two years of part-time work in 2012-2014. I’ve emailed and contacted you through the website. It should add up to 1.67 years, but you are only offering .67 years. Also, you are charging 4x for the .67 years that you charged for the .28 years you originally credited me. The wait time for phone calls is over an hour. I’ve been trying to get you to properly credit my time for three years now. Please help by escalating my issue and having a supervisor contact me.
Your message is important to us, and we have sent you a private message in response.
I am trying to update my Federal witholding form. You are not taking out Federal Taxes and each time I try to resubmit the form, it is showing that the box to take out Federal is “NOT” checked, but if I hit send to rebmit, it states that the issue is “closed”. I do not wish to owe the Federal govt. money at the end of the year. Why can’t I update this properly?
For help with Retirement Online, please call our customer service representatives at 866-805-0990, press 2, then follow the prompts.
Linda Wildermuth
I worked and have time with NYSLRS. I would like to know exactly how many years I have with you. Also, I’m in another union & would like to know if my time with Teamsters 294 can be added to the years I have with you NYSLRS? Can they be combined?
Thank you,
Linda Wildermuth
You can find your estimated total service credit in your Retirement Online account.
For account-specific information about your service, please message our customer service representatives using our secure contact form. Please provide details about your Teamsters employment, including the employer and approximate dates you worked for them. Filling out the secure form allows them to safely contact you about your personal account information.
I retired on the 1st of March this year. I check my retirement online and find my application statue is still:
Service retirement: Open (12-18-2023)
Recalculation: New (12-27-2023)
I would like to know whether I still need to upload any document or just wait for a while.
Because I live in Canada, my Canada address/zip code is not accepted by ‘secure contact form’, so I have to ask this question here.
Thank you very much!
Your message is important to us, and we have sent you a private message in response.
I’m a Canadian, I can not register nyslrs online because the type of the Canada zip code is different. I tried to contact you by email, but the same issue is that I could not input my Canada post code. My question is how can I register nyslrs if my home address is in Canada?
Thank you!
Your message is important to us, and we have sent you a private message in response.
I retired on March 1st but my statue from “retirement online” is still open. Should I need provide more document or just wait?
Thank you very much for your help.
Your message is important to us, and we have sent you a private message in response.
I want to retire at the end of December and will use the retirement online as it appears that it is the only option. The question I have is that I want to work part time for the same employer as an RN working for a public benefit corporation. The information on what to do is confusing to me. They want to hire me but I need permission? And how much am I allowed to earn? I turn 66 in April. Any help is appreciated as the phone line has been a rousing waste of time and December is coming fast.
We recommend that you message our customer service representative using our secure contact form for information specific to your situation. Filling out the secure form allows them to safely contact you about your personal account information.
In order to retire, a member must have a bona fide termination and be removed from payroll before the effective date of retirement. Where it is expected that the employee will return to employment after the date of retirement, or where a member is retained on the payroll and paid for services past the date of retirement, there is no termination.
You can find more information in our publication Life Changes: What If I Work After Retirement?
Hi, can you help me I just retired on October 12th 2022 , still waiting for my finalize monthly payment. I have read about a lot of retires are still waiting for there finalize monthly payment and it looks like you are years behind that’s not right, years behind.Whats going on,have called numerous times and get different answers all the time.I work hard for the State of New York and should be treated in respect.I was a MHTA for 32 years, many hours with the State then with my family.
When you retire, your pension payment is based on the salary and service information we have on file for you at retirement. Virtually all initial pension payments are made timely by the end of the month following retirement. These payments are closer than ever to a retiree’s final calculation.
NYSLRS often receives adjustments to earnings for retirees well after the date of retirement and is working hard to recalculate pension amounts and provide retroactive payments as quickly as possible. We apologize for the length of time this has taken for some retirees. Thank you for your patience.
Hi, Re: correcting Beneficiary DOB: I mailed Notarized Form that was received by your office on 10/14/22, but change has never been made. I can’t get any answer by Calling or by using secure Contact Form. When will information be updated?
Your message is important to us, and we have sent you a private message in response.
It’s been nearly impossible to get a hold of someone. I’m just trying to see if I’m still enrolled since I transferred from HRI to state position.
Your message is important to us, and we have sent you a private message in response.
Where do I get the Retirement Application?
You can find an Application for Service Retirement (RS6037) on our website. If mail your application, we recommend you use certified mail, return receipt requested.
You can also file for a NYSLRS service retirement benefit using Retirement Online. For more information, please read our recent blog post on the subject: Retirement Online Makes Applying for Retirement Fast, Easy.
Telephone wait is 1 1/2 hours, email only for US residents, So I ask may I transfer my direct deposit from a bank in Buffalo NY to a bank in Simcoe, ON Canada? If not I shall have to quit direct deposit and ask for a mailed cheque. Yours, David Beasley. PD Problem is if I have a US bank account to receive royalty payments I must file with IRS. I elect not to receive royalty payments for that reason. I pay taxes to Canada Revenue. If I have royalties sent to a Canadian bank part of it is withheld.
Unfortunately, NYSLRS does not transfer funds into international accounts across national borders.
If you have questions, please message our customer service representatives using our secure contact form.
How do we reach this organization? I can’t manage to talk to anyone despite calling 8 times. 100 minute wait time on hold. The call back option doesn’t result in a call back. The account owner passed away last summer. I filled out the paperwork last October. Slow and inefficient to say the least.
Your message is important to us, and we have sent you a private message in response.
I currently work as an employee for NY state. At the being of my hire 5 weeks of pay were held. I understand that when I leave my position that will be given to upon my resignation. …My problem is the income during that time was taxed AND then taxed again with my W-2. SO when I finally receive this income ( which I have not received yet ) it will be tax upon distribution and again towards that years W-2.
I believe this is unfair as the income get taxed 4 times ; two of which were not even recievd as income.
For questions about your pay, please contact your employer’s payroll office or human resources (personnel) office.
Looks like this is impossible, I think in order to get anywhere you need to hire an attorney! I can’t make an account on their website, the phone doesn’t recognize my info., and they can’t be reached by phone! What is a person to do??? Boy they grab that money quick when it comes in, but when it comes to paying out they don’t want to know anything! I’m trying to find out if they received my brother’s death certificate…They should’ve actually gotten 2 originals because my daughter also sent one in to stop any further pension payments…I am the beneficiary on his pension benefits and from what I’m reading here about all the comments & issues they’re having I’m about to consult with a lawyer to get the wheels in motion! Ridiculous!
We would like to extend our condolences on the passing of your brother. Your message is important to us, and we have sent you a private message in response.
Thank you! Someone did finally call me and she said you did receive the death certificate, she also said that you had mailed me the claim forms on 3/4/2024, today is 3/20/2024, and I have not received them…I sent you an email via your secure contact form but no one has contacted me yet…Please advise…Thank you!
We have reached out to our customer service representatives. You should hear from them soon.
welcome to NYS..read my comments,nnette
Hi Annette! Thank you for your condolences…Someone from NYSLRS did call me, however, she stated you did receive my brother’s death certificate & that the claim forms were mailed to me on 3/4, today is 3/20 and I have not received anything yet…Please advise, thank you…
We have reached out to our customer service representatives. You should hear from them soon.
I have been calling the system for one year. I have been trying to get help with setting up my retirement online because I’m not recognized by the system and there is an error code. Every time I call, they are saying they are experiencing a high call volume and have me call back the next business day and then hang up on me. I have been calling at 7:30 when they open 7:32 7:35, at all times on all days for a full year. We have contacted our state assemblyman and nothing has been done yet. It is a shame that this system is so poorly run.
Your message is important to us, and we have sent you a private message in response.
Agree wait time today 217 minutes for a single beneficiary question and federal tax question, cant get thru
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I am a retieree . every year I get info about how much my premiums will increase. you are either single or family. I asked this question years ago. there is no husband and wife category. I was told that all our money is pooled so larger families could be covered. now, we are in our 70’s, and paying premiums for a family! we raised our family, I worked 2 jobs…why cant there be a cap on the seniors? its like we are being punished for years of sacrifice only to pay for who? not fair…..we still have to sacrifice..its almost better to loose everything to not pay or just move out of the state..have respect for the baby boomers..we are supporting them
NYSLRS does not administer health insurance programs for its retirees.
The New York State Department of Civil Service administers the New York State Health Insurance Program (NYSHIP) for New York State retirees and some municipal retirees. If you have a question you can call them at 800-833-4344 or 518-457-5754 or email them at pio@cs.ny.gov.
If you retired from a public employer that did not participate in NYSHIP, you may wish to contact your former employer’s benefits administrator.
Same thing on my end. I have an open withdrawal and originally I was advised it will take up to 5 months. Over 5 months later I’m now being told it can be 6-11 months. However, my claim is being processed in the order it has been received ( hmmm I find that odd). I call everyday and of course they are busy I can never get through. Don’t bother emailing them either because I still have not yet received a reply from that either.
Your message is important to us, and we have sent you a private message in response.
I’ve been waiting for 7 going on 8 months. Frustrating to say the least! It seems as if every time I try getting onto the website to find any information, it’s experiencing issues and is down.
Your message is important to us, and we have sent you a private message in response.
I’m inquiring about death benefits. I received my moms death certificate and a letter from NYSLRS but nothing about when or how benefits will be paid can someone help please
We are sorry for your loss. For questions, you can contact the NYSLRS Call Center at 1-866-805-0990 and press 3. The Call Center is available Monday through Friday from 7:30 am – 5:00 pm.
Unfortunately, it is impossible to speak to someone or resolve a technical issue on line. I can’t log into my account because the system wants to verify my identity using an old phone number I no longer have.
Your message is important to us, and we have sent you a private message in response.
I know the payments that we receive when we first retire are based on a percentage of what our estimated pension is. Are those payments 95% of the estimated pension or 98% of the estimated pension amount?
When you retire, your pension payment is based on the salary and service information we have on file for you at retirement. In some cases, slight adjustments are made to the initial amount after we receive and process final payroll information from your employer. These recalculations are processed in date order and are generally minimal compared to the overall benefit amount. (The difference between the initial and final amount varies based on the retiree’s individual circumstances.)
Once we have all the information we need and we finalize your benefit amount, if your payment increases, you will receive a retroactive payment for the amount you are owed back to your date of retirement.
Thank you for the reply. I had a phone consultation a while back and the man I spoke with stated that I would only receive a percentage of my estimated pension amount until after it was finalized (he said it was taking 2 plus years for pensions to be finalized now). I’m pretty sure he said that I would only receive 98% of the estimated amount of my pension until after it was finalized. For example, if they estimated my pension to be $30,000/year. I would receive 98% of $30,000 ($29,400/yr – paid at $2,450/month)? Is 98% an accurate percentage of what is paid to retirees while they are receiving estimated pension payments?
We can’t give you an exact percentage estimate because the difference between an initial pension amount and a final pension amount varies based on the retiree’s individual circumstances. However, it’s LIKELY that the 95% to 98% estimate will be fairly close.
I definitely am not receiving 98% of my pay.
NYSLRS often receives adjustments to earnings for retirees well after the date of retirement and so needs to recalculate pension amounts and provide retroactive payments. Most initial pension payments are made by the end of the month following retirement and are close to a retiree’s final calculation. NYSLRS is working hard to complete recalculations and to provide retroactive payments as quickly as possible. We apologize for the length of time this has taken for some retirees. Thank you for your patience.
As everyone here says ridiculous wait times. If you wait ten minutes they’ll finally give you a call back option though. But then there’s days like today where they claim there’s a high volume of calls and then just hang up. Much like the state of NY this program sucks. Make people wait 6 months to get their money. Imagine if you told NY sorry I’ll have your money you earned in 6 months….maybe!
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I was informed that thru an automated system that I would have to wait 92 minutes on line. Their filled out form via secure internet is down ♀️.
The website and form are working. We sent you an email with additional information yesterday.
I have had the same problem. It’s infuriating.
Same here… Terrible!
I actually wanted to see whom else was having the same issue. I see… nothing has changed!
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I have been trying to get on the system for a few days and it say a it will be down over the weekend but when I go online it says it’s down for maintenance. I stopped working for the state awhile ago and am trying to figure out my effective retirement date. Please help!!
We’re sorry for the inconvenience. Retirement Online is now available. It will be available today, September 25, until 8 pm.
Why our we encouraging them to call? Can we skip to the contact form instead?
If you have account-specific questions, you can message our customer service representatives using our secure contact form. Filling out the secure form allows them to safely contact you about your personal account information.
Every time I call, the wait time is over an hour. I’ve been locked out of my online account for months because I’ve forgotten my password, the website no longer accepts my attempts to identify myself, and I cannot wait for over an hour on the phone. Please help.
Your message is important to us and we have sent you a private message in response.
I have been trying to call can’t wait a hour for help trying to find out about the pay back I need a letter saying that I pay back so the school will stop taking it out of my check thank you
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I also have been locked out. Several calls and still no help. Pleeeeaaassseee e mail me. It’s a shame the way the state treats its workers.
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I am having the same issue. It’s not even recognizing me as a member. I just wanted to update my information, now I’m worried I’m not even in the system.
For help with Retirement Online, please call our customer service representatives at 866-805-0990, press 2, then follow the prompts.
I initiated a recalculation of my pension after a contract settlement. I initiated it on November 12th, 2021. I was told the processing time was 12-16 months. It is approaching 18 months and I have had no response. I have requested multiple times to be contacted from someone from the recalculation unit with no success. Why am I not allowed to contact them directly and be updated with the status of my case.
I have been trying to contact you in order to make a phone consultation for retirement. After i answer all the questions for identification, I either get there is heavy volume please try again at a later time. I don’t see any option to email or online chat for an appointment. it is very frustrating; can someone please help?
Your message is important to us and we have sent you a private message in response.
I have exactly the same issue as Michael Fiasconaro indicated above – tried to calling only to hear “try again later”. please help to make a consultation appointment. Thank you!
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This is very informative! Thank you so much for doing such a great job. keep sharing good content.
We’re glad you find the information helpful. Thank you for the feedback.
I just would like to find out if I am eligible for Medicare premium reimbursement. I do have NYSHIP as of January 1, 2022. Thank you. Judith Scholl
NYSLRS doesn’t administer health insurance programs for its retirees. For information about the Medicare premium reimbursement, you should contact the New York State Department of Civil Service, who administers the New York State Health Insurance Program (NYSHIP). You can contact the Department of Civil Service (http://www.cs.ny.gov/home/contact.cfm) or visit their website at http://www.cs.ny.gov to learn more.
I just want to know why my application status says hold?
To check the status of your application, please call our customer service representatives at 1-866-805-0990 (or 518-474-7736 in the Albany, NY area), press 2, then follow the prompts. You can also email them using our secure email form. Filling out the secure form allows them to safely contact you about your personal account information.
My request for a review of my initial recalculation has been on file with the NYSLRS since 5/21/2020. I have made numerous calls to the agency to determine if any action has been taken on my request. Each time I am told by the phone representatives that they can provide no information other than it can take 12 to 16 months for a recalculation and they can only send a message to the BCDS unit advising that I called concerning my request.
I patiently waited 14 months from the date of retirement for my original recalculation, having to wait an additional 20 months with no action taken on a request for review is unacceptable especially when all the information needed is already on file.
Why is there no ability for NYSLRS to provide even a minimum level of customer service by responding timely to its only clients?
I completely agree. I have been waiting for recalculation and military time that I already paid for since 09/2019. Total BS!!
When you retire, your pension payment is based on the salary and service information we have on file for you at retirement. In some cases, slight adjustments are made to the initial amount after we receive and process final payroll information from your employer. These recalculations are processed in date order and are generally minimal compared to the overall benefit amount.
Once we have all the information we need and we finalize your benefit amount, if your payment increases, you will receive a retroactive payment for the amount you are owed back to your date of retirement.
Hold back some of your pay for going on three years and see if it’s minimal. And I bought my military time when I retired, so it also needs to be calculated into my pension.
This canned response is restating the obvious. I understand that the recalculation post-retirement may take an extended period and a retroactive payment is made once it’s completed; however, my issue concerns the error I found with the initial recalculation, my multiple notifications to NYSLRS of same and the 20 ADDITIONAL MONTHS I have now been waiting with no response. Had I neglected to respond to customer inquiries for that long in my former NYS position, I doubt I would have been allowed to remain in that position…And yesterday 2/9/22 it was an 82 minute wait on hold to speak to a customer service representative. Today 2/10/22 your automated system says to call back on the next business day as you are too busy to answer and disconnects the call, which is totally ridiculous. Are any of the Comptroller’s Executive Staff concerned about the woefully inadequate ‘customer service’ afforded to the retirees? I’m confident I wouldn’t have to air my grievances on some obscure blog if they were.
We’ve been informed that one of our customer service representatives contacted you. We’re happy they could help.
Hello Chris. I was experiencing much of the same when I decided to retire in 2020. I see that not much has changed. What a shame. Anyhow, I ended up having to reach out to Senator Tedisco, who made an inquiry directly with the Comptroller. Following his contact with the Comptroller, I received A-1, personal service. Quite Amazing…Hummm..Perhaps you should try it. Good Luck.
I have question in regards to my final numbers for my pension check. I retired 27 months ago and I still haven’t seen my check reflect my final calculations or military time I bought.
The telephone number doesn’t have an option to ask a real person a question and when I try to submit an email, it tells me to enter my registration number. (Of which I have already entered)
We apologize for trouble you are having. Your message is important to us and we have sent you a private message in response.
I have been trying to contact you in order to make a phone consultation for retirement. After i answer all the questions for identification, I either get there is heavy volume please try again at a later time or your call waiting time is 60minutes. Who has 60 minutes to remain on hold?? I don’t see any option to email for an appointment. it is very frustrating.
We apologize for the trouble you’re having getting through to our Call Center. Your message is important to us and we have sent you a private message in response.
I need to know the exact amount of time I have in the system if I retire on 4/1/21. I received a letter in the mail today and it gave me a different total. I have to know that I have 28 years earned so I can receive the additional two years through article 18, since I am Tier 2
DD.
For help with your service credit question, please call our customer service representatives at 1-866-805-0990 (or 518-474-7736 in the Albany, NY area), press 2, then follow the prompts. One of our representatives will review your account and respond to your questions.
You can also email our customer service representatives using our secure email form. Filling out the secure form allows them to safely contact you about your personal account information.
How long does a withdrawal application normally take?
You can find out the current estimated processing time by contacting our customer service representatives using our secure email form. One of our representatives will be able to answer your question.
Is it normal to receive a email asking to verify information directly through email?
If you send a question to NYSLRS customer service representatives using our secure email form, you must complete all required fields so they can identify you and respond to your question. If you aren’t certain whether you should respond to an email you received, and you have a question for NYSLRS, you can send a new question using the secure contact form. Please be sure to complete all required fields.
Is it normal to receive a email asking for personal information directly through email
If you send a question to NYSLRS customer service representatives using our secure email form, you must complete all required fields so they can identify you and respond to your question. If you aren’t certain whether you should respond to an email you received, and you have a question for NYSLRS, you can send a new question using the secure contact form. Please be sure to complete all required fields.
Noticed large reduction in my pension payment and no explanation. I’ve called and called and no answer – just “experiencing higher volume of callers than normal” – call back. Retirement on-line provides inadequate information.Answer?
We apologize for the trouble you had trying to reach our Call Center. Your message is important to us and we have sent you a private message in response.
Could I get a private message in response, too? I cannot access the website, and your two phone numbers do not accept incoming calls anymore.
Hi, I wanted to ask on how could I avail of the Frontline Death Benefit that Gov. Cuomo signed last May 30. My husband worked in the hospital and he died last April 10 due from complications from COVID 19. I don’t even know if he is a member of NYSLRS. Please help, thank you.
We’re sorry for your loss.
The law signed by the Governor provides enhanced death benefits for public employees who die as a result of COVID-19. If your husband worked for a public hospital in New York State, you may be eligible for this benefit.
We recommend you contact your husband’s former employer for more information. If your husband was a NYSLRS member, you should report his death by calling 1-866-805-0990, pressing 3 and then 1. You will be asked for your husband’s retirement number, registration number or Social Security number and date of death.
Hi – I am asking here because I can’t find my reg number. I am planning on moving abroad, to the UK, to be with my family as I’m getting older.
How can I continue to receive my NYS pension while over there? I plan on selling my home in the US because it is too much for me, so I won’t have an address over there.
I do know I can sign up with the State Dept Federal Credit Union, which should take care of the direct deposit issue of sending money into a US bank, but just the address part is what concerns me.
thanks,
Grampa Kevin
You can find your NYSLRS ID number in Retirement Online.
If you don’t already have an account, go to the Sign In page and click the Sign Up link under the Customer Sign In button.
If you sign up for direct deposit with a U.S.-based financial institution, you will continue to receive your pension each month.
Once you are settled, you can change your address by sending us a letter with your old and new address or by completing a change of address form. Mail it to NYSLRS, 110 State Street, Albany, NY 12244-0001, USA.
Hi there,
Your website’s design is absolutely brilliant. The visuals really enhance your message and the content compels action. I’ve forwarded it to a few of my contacts who I think could benefit from your services. When I was looking at your site, though, I noticed that your website not getting much traffic according to your brilliant website so if you are interested to increase traffic of your website, please mention your phone number and suitable time to discuss various options for getting more exposure to your online business and brand in order to stay on top between your competitors. Regards Jessica Robert
Please press Reply to send a reply directly to the customer.
Regard & Thanks,
Name: Jessica Robert
Contact: jessicarobertwebexpert@gmail.com
With concerns about the COVID Virus, I am wondering if there will be any incentives for early retirement?
At this time, we’re not aware of any statewide retirement incentives. The New York State Legislature (not NYSLRS) occasionally enacts these retirement incentive programs, which are approved by both houses and signed into law by the Governor. The Retirement System administers programs that are signed into law. We’ll notify your employer if the Legislature makes a State incentive program available.
I planned to send in my retirement papers this month. Should I wait because of the Corona virus costs for our State. Meaning the Budget issues.
We’re still accepting retirement applications by mail, but the best way to apply for retirement is through Retirement Online.
Comptroller DiNapoli would like retirees and future retirees to know that the retirement system is well-funded, and that NYSLRS pensions are safe and will continued to be paid as promised.
I’ve tried calling 5 times this week and get told your busy and hang up
We’re sorry you could not reach us. Your message is important to us and we have sent you an email in response.
We’ve been informed that a NYSLRS customer service representative contacted you. Please let us know if we can be of further assistance.
I’ve been trying to get an update on my disability status. I’ve tried calling and there’s never anyone available. I go online and the page never opens it just keeps spinning. Then it logs me out for inactivity while it’s spinning. I need a damn update!
We’re sorry you could not reach us. Your message is important to us and we have sent you an email in response.
I understand that you are busy. I have emailed three times with no response and I have tried calling several times a day on different days to only hear a recording that there is a high volume of calls and to try back. I am trying to find out the status of my loan since it is now over 6 weeks. If someone could please get back to me to let me know the status it would be greatly appreciated. Thank you for your assistance.
Hello, I understand how busy you mus be. I have sent out three e-mail messages with no response and I have called several different times and days to only hear a recording that there is a high call volume and to try again later or a different business day. My loan is over the 6 week mark and I am just trying to find out when it will be processed. I did receive the initial e-mail that is was received but nothing there after. Thank you for any assistance that you can provide me.
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
We’ve been informed that a NYSLRS customer service representative contacted you. We’re glad they were able to help.
My Loan was received on 11/6/19 everytime i check on the loan it is still in process. Why is it taking so long to process? When I try and contact customer service its extremely difficult to get a representative. When i finally get through “the system is down”. Is anyone having this issue? Please advise.
Thanks
The average processing time for a loan is currently 4 –6 weeks. As an alternative to calling, you can email our customer service representatives using the secure email form on our website (http://www.emailNYSLRS.com). One of them will review your account and respond to your questions. Filling out the secure form allows us to safely contact you about your personal account information.
Yes! My loan was accepted on 10/28 & still has no update! Very frustrating, idk how this place is being run but somethings gotta give!
Why are the office closed today? It’s a Monday & not a holiday… you received my loan application on 10/28 & am in 6th week with no update on processing. My applications in previous years have NEVER taken this long to process. What is going on over there?!
We’re sorry you could not reach us. Your message is important to us and we have sent you an email in response.
I have been trying for months to SPEAK to someone from your offices.. i’m almost 5 months into my request and it has been on hold for months. I have tried calling dozens of times and have not been able to speak with anyone. I need someone to help me ASAP.
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
I need some one give me a number that I can talk to someone
We apologize for the trouble you’re having. Your message is important to us and we have sent you an email in response.
We’ve been informed that a NYSLRS customer service representative contacted you. We’re glad they were able to help.
I am trying to find out if my MTA Defined Pension years will roll over if I become a part of the NYS Retirement. I know others had their NYS roll over to MTA Defined Pension, so I just want to confirm.
For specific information about transferring membership and benefits, please email our customer service representatives using the secure form on our website (http://www.emailNYSLRS.com). If you aren’t currently a member of NYSLRS, you can enter a place holder number (12345678, for example) in the Registration Number field.
I am a member trying to check the status of a loan application which was done on NYS retirement online on 9-23-2019. I have been calling for a week, multiple times a day with a recorder stating the call volume was too high and to try again later or next business day. I have also attempted to e-mail but will not go through. Please contact me as soon as possible. Thank you.
Megan Overton
We’re sorry you could not reach us. Your message is important to us and we have sent you an email in response.
Did you ever receive your loan? I’m on the 6th week, very frustrating!!
No, nothing yet. I contacted Senator Tedisco who sent a letter to the comptroller asking for him to have someone reach out to me. A representative did call me then and supposedly the loan will be processed and the check will go out next week. We’ll see about that.
Have been trying to reach you for a while about an important time sensitive question that can only be answered by a human. Help!!!
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
We’ve been informed that one of our customer service representatives contacted you. Please let us know if we can be of further assistance.
We’ve been informed that one of our customer service representatives contacted you. Please let us know if we can be of further assistance.
We apologize for the difficulty you are having. Your message is important to us and we have sent you a private message in response.
Impossible to get through to your office. Call back option doesn’t work; no response received to emails. What’s the solution?
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
We’ve been informed that a NYSLRS customer service representative contacted you. We’re glad they were able to help.
I have been trying to reach you for MONTHS. The system switched over and it’s impossible to reach a live person due to “call volume”. I find it hard to believe the call volume is that high at 7:30AM. I have had a rollover request in since MARCH and it is still processing. I’ve sent a fax in to get a status update and I’ve received nothing in response. This is highway robbery.
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
We’ve been informed that one of our customer service representatives contacted you. Please let us know if we can be of further assistance.
I’m guessing this is more active then the secure contact form?
I contacted your office through the secure contact form at the beginning of September asking about discrepancies in my membership withdraw payout. I received a response back saying someone would be looking into it.
It’s been over a month and I haven’t heard anything back. I sent two more messages and still nothing.
I’ve tried calling but as others stated we just sit on hold the entire time. I attempted to call on Tuesday; I called at 8 am and left the phone next to my desk at work until 4:30 pm; on hold the entire time. I’m not even sure how that works, does anyone pick up the phone at all?
If someone could contact me that would be great….
We’re sorry you could not reach us. Your message is important to us and we have sent you a private email in response.
We’ve been informed that a NYSLRS customer service representative contacted you. We’re glad they were able to help.
Why is accessing our money so difficult?
If you need to check the status of a loan application, you can use our automated phone system. Call 1-866-805-0990, press 2 for members, then follow the prompts. The automated system is generally available 24 hours a day, seven days a week, and you don’t have to speak with a customer service representative.
The automated system states when you submitted application and that is all…no specifics whatsoever. Same goes for NYS retirement online.
Every day for a week I’ve called at 7:30am and stayed on hold until 4:30 pm. I never talked to a real person. All I know is that you’re “experiencing higher volume of callers than normal”.
We’re sorry you could not reach us. Your message is important to us and we have sent you a private email in response.
I contacted your office at the beginning of September using the web form. I received a response a few days later saying someone would look into my issue and that was the last time I heard anything…
I sent 2 more inquires last week and still no response.
I called on Monday at 8 am and was on hold until 4:30pm. Seriously higher more people or get your phones fixed.
It looks like these comments are more monitored than the email and phones so if someone could help me that would be great…
In short; I withdrew my membership and received a check with some discrepancies.
We’re sorry you could not reach us. Your message is important to us and we have sent you a private email in response.
I’ve been trying to speak to a live person for over a month. I’ve called both my local number and the toll free number, and the only info I get is that “we are experiencing a high call volume”. Yeah, that’s because they don’t ANSWER the phone, so people call over and over again. What a lousy way to run a service that is paid for by OUR money! I am very disappointed.
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
I’ve been trying to contact someone for two weeks and keep getting disconnected because of a “higher volume of callers than normal” no matter what time of day I call.
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
I have been trying to get somebody on the phone for 8 months. Every time I call it says due to high call volume please call back on the next business day. I called back on the next business day I get the same stupid message. How do I speak to a person?
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
We’ve been informed that a NYSLRS customer service representative contacted you. We’re glad they were able to help.
Been waiting over 4 weeks on a loan. Every time I call they hang up! They are experiencing higher than usual calls.
We apologize for the delay. We are receiving a large volume of loan applications, so the average processing time is currently 4 – 6 weeks. You can use our automated phone system to check on the status of your loan without speaking to an agent. Call 1-866-805-0990 (518-474-7736 in the Albany, New York area) to check on your loan application. Press 2 for members, then follow the prompts.
Good morning,
I took out a second retirement loan, and received the loan payment in early August 2019. Since I had a prior loan and requested the max while wanting it to be non taxable, I chose the option of the loan not being refinanced but treated like two separate loans with a higher bi-weekly payment. However, it is now early October and I believe 5 pay periods have passed and the new bi-weekly deduction has not taken effect, NYS Retirement loan repayment is still the same as it was before. Can someone please contact me about this as I do not want to be penalized with even higher bi -weekly deductions because of a system error or it not being input right and just want to repay my loan according to the original loan agreement. Thank you
Your message is important to us and we have sent you a private message in response.
We’ve been informed that one of our customer service representatives contacted you. Please let us know if we can be of further assistance.
I have been trying to get a human on the phone for 7 weeks, day and night, and am told due to high call volume I must call back on the next business day and am hung up on! I have signed in and checked the website but there has not been any update to my status. I have sent an email and received no response!
This is absurd that I am completely unable to obtain information. Please have someone contact me directly.
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
I have also been trying to reach someone for over a week. No status update online. See people complaining waiting for loans for 14 weeks. What is going on. Need update
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
We’ve been informed that a NYSLRS customer service representative contacted you. We’re glad they were able to help.
We’ve been informed that a NYSLRS customer service representative contacted you. We’re glad they were able to help.
Why won’t they answer phone calls I been inquiring about a loan app and it’s bee 7 weeks but I can’t get anyone to answer my call
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
Hello ,… I use to work for monroe county some years back . I recently received a letter from NYSLRS about funds I have.. I can not get ahold of anyone and the phone hangs up when I call .. I’m having trouble with the paperwork and need assistance please…
Nate …
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
We’ve been informed that a NYSLRS customer service representative contacted you. We’re glad they were able to help.
I’ve been trying to get through for days is there a represenitive that can call me
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
I have also been trying to call for weeks at all different times and get disconnected, not even an option to wait and I’ve also been sending emails and still no response. I would like to speak with a representative regarding my questions.
We’re sorry you could not reach us. Your message is important to us and we have sent you email in response.
I have been trying to contact someone for weeks now.
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
Same here, called several times a day for the last few weeks and always get hung up on. Sent 2 emails and no response to either of them.
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
We’ve been informed that a NYSLRS customer service representative contacted you. We’re glad they were able to help.
Same as everyone above. I have been trying daily for about 8 weeks to reach someone. No matter what option I choose, the system hangs up.
We’re sorry you could not reach us. Your message is important to us and we have sent you a private email in response.
We’ve been informed that a NYSLRS customer service representative contacted you. We’re glad they were able to help.
My email information won’t go through and I cannot contact anyone by phone. I am very frustrated.
Your message is important to us and we have sent you a private message in response.
No matter how many times I call the retirement system I never get to speak to a human and never do I receive any help or any answers.
We sorry but we weren’t able to send you an email at the email address you provided when you submitted your blog comment (it was undeliverable). For answers to questions about your retirement account, you can email our customer service representatives using the secure email form on our website (http://www.emailNYSLRS.com). One of them will review your account and respond to your questions. Filling out the secure form allows us to safely contact you about your personal account information.
I have been trying to contact someone for 2 weeks and no one answers the phone!
We’re sorry you could not reach us. We’re making changes to address our high call volume and better serve you.
Your message is important to us and we have sent you a private message in response.
Been trying to get in contact with these people for literally months, what a joke this company is
We’re sorry for the trouble you had getting through to our Call Center. Your message is important to us and we have sent you a private message in response.
We’ve been informed that one of our customer service representatives contacted you. We’re glad they were able to help.
The phone numbers local and toll free do not allow you to speak to any one. States “we are experiencing high call volume, please try again later or our next business day”. I have tried every day this week at different times.
We’ve been informed that one of our customer service representatives contacted you. We’re glad they were able to help.
I have been trying to reach the Nys retirement system for 3 months and counting. No one ever answers. I’ve tried 7:30 in the morning a d continued all day. NOTHING! Absolutely frustrating!
Your message is important to us and we have sent you a private message in response.
I cannot reach the system at all,what’s the problem ?
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
I am inquiring if a members husband would have a death benefit
NYSLRS death benefits vary by tier and retirement plan.
To get account-specific information, NYSLRS members and retirees can email our customer service representatives using the secure email form on our website (http://www.emailNYSLRS.com). Our representatives will review the account and provide the member or retiree with information about death benefits. Filling out the secure form allows us to safely contact our members and retirees about personal account information.
Precisely: “A system should NEVER hang up on a caller”. Does anyone there listen, or care?
I have been trying to call on the status of my withdrawl request for 4 days no matter what time of day I try I always get the message of high call volume try later or the next business day. A system should NEVER hang up on a caller. It has been 14 weeks since I submitted the request.
We apologize for the difficulty you are having getting through to our Call Center.
You can email our customer service representatives using the secure email form on our website (http://www.emailNYSLRS.com). One of our representatives will review your account and respond to your withdrawal request questions. Filling out the secure form allows us to safely contact you about your personal account information.
Having same trouble. They are not picking up. And loans never take that long. Something is going on. Hope you got your $$$
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
Hello I wanted to know what the retirement age is for a fire officer, is there an age that one has to retire? Does home charter rule apply or is it state law? If city charter says 65 you must retire, does Home rule Charter hold weight or state supersede?
Thank You
Most firefighters covered by NYSLRS belong to special plans that allow retirement after 20 or 25 years regardless of age. Some of these plans do have a mandatory retirement age. For more information, please consult your plan booklet or email our customer service representatives using the secure email form on our website (http://www.emailNYSLRS.com). One of our representatives will review your account and respond to your questions. Filling out the secure form allows us to safely contact you about your personal account information.
Unfortunately, NYSLRS does not administer laws governing mandatory retirement. For answers to these questions, please contact your employer or the New York State Department of Civil Service.
Cant speak to anyone regarding loan application sent in seven weeks ago
We apologize for the delay. NYSLRS is working to process customer loan requests as quickly as possible.
To inquire about the status of your loan, please email our customer service representatives using the secure email form on our website (http://www.emailNYSLRS.com). One of our representatives will review your account and respond to your questions. Filling out the secure form allows us to safely contact you about your personal account information.
Can I print off the refund form online? I haven’t lived in New York in almost 2 years and don’t plan on returning.
Tier 3, 4, 5 and 6 members with less than ten years of service may withdraw their mandatory contributions, plus interest, 15 or more days after leaving public service. However, this action terminates membership and these individuals become ineligible for any Retirement System benefits. You can find a printable version of the Withdrawal Application (RS5014) at http://www.osc.state.ny.us/retire/forms/rs5014.pdf.
Members with more than ten years of service cannot withdraw their contributions; however, they will be eligible to apply for and receive a retirement benefit when they reach retirement age.
Your “new” computer/phone system is beyond horrible. Cant even call/email/text/ communicate to your office. Doesnt that occur to whoever is in charge of this racket? Can upgrade a computer but god forbid hire more employees probably not in Cuomos budget. I cant wait to retire and collect my pension, as every dime will be spent in another state. Nice job NY
I would like to borrow my retirement plan and I need somebody to get in contact with soon as possible for your phone number don’t work
A call center should NEVER EVER EVER hang up on someone – EVER.
We apologize for the trouble you are having getting through to our Call Center.
As an alternative to calling, you can email our customer service representatives using the secure email form on our website (http://www.emailNYSLRS.com). One of our representatives will review your account and respond to your questions. Filling out the secure form allows us to safely contact you about your personal account information.
Thank you could help me out on my 401k one plan I need to know how much money is left I need to borrow some ASAP
The NY retirement “Call Center” is absolute nonsense..all hours of open business days their system will tell you that they have a high volume of calls call back another time, then it will simply hang up on you.
You can call 50x a day and still have no clue when or how you should go about speaking to anyone in customer service. There’s no choice to wait all day for a rep even if you wanted to. It’s pretty much the definition of insanity.
We apologize for the trouble you are having getting through to our Call Center.
As an alternative to calling, you can email our customer service representatives using the secure email form on our website (http://www.emailNYSLRS.com).
One of our representatives will review your account and respond to your questions. Filling out the secure form allows us to safely contact you about your personal account information.
Having same problem. They hang up no matter what time of day and don’t respond to emails. Something is wrong. Can’t get any info on pending loan except recording it takes 4-6 weeks which is so wrong
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
Is there a longer wait time for a retirement loan because the automated system said 8 to 12 weeks for processing a loan
For questions about current loan processing times, please email our customer service representatives using the secure contact form on our website (http://www.emailNYSLRS.com).
I need help getting a loan right now asp
We apologize for the trouble you had trying to reach our Call Center.
If you are an active NYSLRS member (on payroll with a participating employer and not retired) you can hear your loan eligibility information by calling our automated information line at 866-805-0990. Press option 2 for members, enter the requested information, and then if you are eligible for a loan you can hear your information by pressing option 2.
If you are trying to borrow from a 401(k), please contact your 401(k).
Why does no one answer the phone ? Been trying for 2 weeks.
We apologize for the trouble you’re having getting through to our Call Center.
As an alternative to calling, you can email our customer service representatives using the secure email form on our website (see link below). One of our representatives will review your account and respond to your questions. Filling out the secure form allows us to safely contact you about your personal account information.
http://www.emailNYSLRS.com
I have tried calling and emailing NYS to no avail. I submitted a loan application on June 5th, online. It has not moved out of the “new” status since. My co-worker, submitted her loan last Thursday, for the same amount, was immediately put into pending status, and received a check YESTERDAY!!! I don’t want to hear that it can take from 8 – 12 weeks, because that is not true. I would like to get a real answer from a live person. Thank you.
We apologize for the trouble you are having getting through to our Call Center.
The best way for you to check on the status of your loan request is by emailing our customer service representatives using the secure email form on our website (http://www.emailNYSLRS.com). One of our representatives will review your account and respond to your questions. Filling out the secure form allows us to safely contact you about your personal account information.
I’d like to know what it means when a loan status says hold
For information about your loan, please email our customer service representatives using the secure form on our website (http://www.emailNYSLRS.com). One of our representatives will review your account and respond to your questions. Filling out the secure form allows us to safely contact you about your personal account information.
I have been trying to get through for 2 weeks it. is a shame you cant talk to know one just a machine that say call back the next business day. For 2 weeks
We apologize for the trouble you’re having getting through to our Call Center.
As an alternative to calling, you can email our customer service representatives using the secure email form on our website (http://www.emailNYSLRS.com).
One of our representatives will review your account and respond to your questions. Filling out the secure form allows us to safely contact you about your personal account information.
I have been trying to speak to a person at the NYS retirement phone # for 4 weeks. Every time it tells me nobody is available to take my call. I have sent my forms both thru regular mail and thru the contact form. This is horrible customer service. How is this helping? From reading this site you have been updated your systems for years, without really any help for us regular people. It would be nice to talk to someone instead of getting this run around. And please don’t give me the same response as all the other comments on this page. Real help would be great. I think we all deserve help.
That a true fact never speak to anyone I have the same file for the last 3 months get out of here helps of people do what they need to do
I have been trying to speak to a person at the nys retirement phone # for 2 weeks. Every time it tells me nobody is available to take my call. What can I do?
Thanks
We apologize for the trouble you are having getting through to our Call Center.
As an alternative to calling, you can email our customer service representatives using the secure form on our website (http://www.emailNYSLRS.com). One of our representatives will review your account and respond to your questions. Filling out the secure form allows us to safely contact you about your personal account information.
My mother has called by accident
I’m also having trouble with the phone system – it hangs up on me! I don’t believe that there is actually anyone there answering the phone. But there is a bigger problem, the contact form will not accept the NYSLRS number that was provided to me on a card by the NYSLRS itself! So the only way that I can contact the office is to post something on this blog that nobody reads.
We apologize for the trouble you are having reaching our Call Center. Your message is important to us and we have sent you a private message in response.
I want to register on Retirement online (www.osc.state.ny.us/retire/Retirement _online.
I’m currently working at creedmoor psychiatric center.
But I don’t have OMH e-mail address.
How can I register ?
If you are trying to register to view your own NYSLRS retirement information, you can use a personal email address when registering – you don’t need to use a work email address.
I spoke to someone about getting yearly statement I need it ASAP for the closings of real estate!!!!!!!! Please please very important documents call me 347 994 4038
Member Annual Statements are currently being distributed, so if you haven’t received yours, you should receive it soon. NYSLRS can also provide income verification letters upon request.
The NYSLRS Social Media Team doesn’t have access to your account information, but you can contact our customer service representatives to request a letter. You can call them at 1-866-805-0990 (the Call Center is open Monday through Friday from 7:30 am – 5:00 pm) or you can email your request using our secure email form (http://www.emailNYSLRS.com). Filling out the secure form allows us to safely contact you about your personal account information.
i send my withdrawal form in, in the beginning of march yet the application isn’t received until may 15th, now i have to wait 4 more months to get the check this is completely ridiculous
NYSLRS is working diligently to address the record number of retirements and new member enrollments we are currently experiencing. Our first priority is to make certain pension and death benefits are paid timely and accurately to the more than 470,000 retirees and beneficiaries we serve.
To help meet the challenges of today and tomorrow, we have undertaken a major computer system upgrade designed to improve service well into the future. This multiyear project will help us better serve our customers by streamlining processes and expanding self-service options, some of which will be available later this year.
As we switch over to newer technologies, it is inevitable that we will encounter some bumps in the road. We appreciate and thank you for your patience during this time of transition.
I can’t reach anyone to see if they reissued me another check that got mailed out on April 6. I called and spoke to someone 3 weeks ago to cancel that check and issue me another one I STILL HAVEN’T RECEIVED MY CHECK YET I NEED MY MONEY MONTHS AGO WHEN I APPLIED FOR IT‼️‼️‼️
We apologize for the trouble you’re having. Unfortunately, the NYSLRS social media team does not have access to your personal account, so we cannot check on the status of your request.
We suggest you email our customer service representatives using the secure email form on our website (http://www.emailNYSLRS.com). One of our representatives will review your account and respond. Filling out the secure form allows us to safely contact you about your personal account information.
Do you still accept walk inside to apply for retirement, and if so what do I need to bring
We do offer personalized retirement consultations at our Albany office and at sites across the state. However you’ll need to schedule an appointment by contacting our Call Center toll-free at 1-866-805-0990 (518-474-7736 in the Albany, New York area). (You do not need an appointment to drop off forms, pick up information or have something notarized.)
A consultation isn’t required to apply for retirement, but if you do make an appointment, you’ll want to bring any recent correspondence from NYSLRS, your retirement estimate and/or your most current Member Annual Statement, photo ID and your list of questions.
Please send me a copy of benefits i will receive for 2019, actually, just the increase for 2019. Thank you
For eligible NYSLRS retirees and beneficiaries, this year’s cost-of-living increase is 1.2 percent, which began with the end-of-September pension payments.
The September 2019 adjustment hasn’t been determined. When it is, we will post it on our Cost-of_Living Adjustment web page.
The NYSLRS social media team cannot access your account. If you have questions about your specific account, please email our customer service representatives using our secure email form. One of our representatives will review your account and respond to your questions. Filling out the secure form allows us to safely contact you about your personal account information.
How do I change my address to receive my W-2 ? I mevne got one for 2017. Thank you for your help.
We’re sorry; if you are looking for a W-2 form, which employers use to report your wages for tax filing purposes, you’ll need to check with your employer.
Hi, my mom recently passed away and a direct deposit of put in her bank account that was used to pay her bills. I just received a letter to return the retirement payment for my mom. Can I make payments to pay back her retirement income
We’re sorry for your loss.
Unfortunately, the NYSLRS social media team doesn’t have access to your mother’s account. We recommend calling our customer service representatives at 1-866-805-0990 (518-474-7736 in the Albany, New York area). You can also send an email using our secure email form. One of our representatives will review your mother’s account and address your questions.
So the question is still left hanging: Is this an idea in the works, or did it die on its long tortuous journey up the managerial food chain (I worked in State government – I know how things work – and don’t work)? When you feature individual, personal stories about pensioners contributing to the economy of New York, it sends a far more powerful message than a recitation of statistics.
I threw out a bloody good idea to you folks a couple of years ago – suggesting you profile retirees who have remained in New York State after retirement, and how they have helped the economy by investing locally (in my case, by having an addition built onto my house). Would be excellent, positive P.R. for public pensioners, countering the arguments that pensioners suck money from taxpayers (you know what I mean).
You folks said, “Good Idea!” at the time, but no follow-up; what a surprise. Do good ideas always go to die at 110 State St?
While we haven’t yet featured individual profiles of retirees on the blog, we have featured several posts about how retirees contribute to New York’s economy. We continue to consider different ways to highlight the contributions NYSLRS retirees make to New York State in our blog posts.
I need to put in a change of address. Please call me at: 516-507-7400. I am unable to log into system because I can’t remember my log-in or code. I retired almost 8 years ago.
We’re sorry for the trouble you’re having. Unfortunately the NYSLRS social media team doesn’t have access to your retirement account, so we can’t update your address, but you can:
· Email us using our secure contact form (complete all form fields, and provide your old and new addresses);
· Contact our Call Center toll-free at 1-866-805-0990 (518-474-7736 in the Albany, New York area); or
· Complete and mail a Change of Address Form (RS5512).
Our Call Center can also help you sign in to Retirement Online. Press 1, then press 3 to reach one of our customer service representatives. Our staff are trained to help.
I need another 1099 form. Mine was lost.
You can request a reprint of your 1099 form through our website. We’ll send the reprint to the address we have on file for you.
You can also call us toll-free at 1-866-805-0990 (or 518-474-7736 within the Albany, New York area). Press 4 for retirees, 5 for tax-related services, 3 to request a form, and then 2 for a replacement 1099-R.
Or, you can email your request. Please include your retirement registration number or last four digits of your Social Security number, your old and new addresses, your phone number(s) and what year 1099-R you need reprinted.
Change of address
Retirement Online is a convenient and secure way to update your address. Register or sign in here.
If your new address is a U.S. street address (not a PO box), you can also change it by phone (call 1-866-805-0990) or by email, through our secure email form. Please be sure to complete all form fields and provide both your old and new addresses. Please allow five to seven business days for a response.
Hi I am in the retirement system I work in a school district as an aide been there for 22 years I work part time I am 60 years old. I was wondering if I can start collecting on my retirement and still continue working where I am
Our Life Changes: What If I Work After Retirement? (VO1648) publication will answer many of your questions.
For information about your specific situation, please email our customer service representatives using our secure email form, and one of our representatives will review your account to address your questions. Filling out the secure form allows us to safely contact you about your personal account information. Please allow five to seven business days for a response.
Hello
I’m trying to get information on my Mothers pension benefits. I know she has a policy for her long term insurance.How do I find her policy
If your mother has questions about her NYSLRS pension, she can email our customer service representatives using our secure email form, and one of our representatives will review her account to address her questions. Filling out the secure form allows us to safely contact her about her personal account information. She should allow five to seven business days for a response.
However, NYSLRS does not offer long-term care insurance or health insurance. If she has questions about an insurance policy, she would need to contact the policy administrator.
I am a resident of PA and am collecting my pension and PA residents pay no tax on pensions. When I first started collecting I lived in NY. Want to make sure taxes aren’t being taken out.
State taxes are not taken out of NYSLRS pension payments, so New York State taxes would not be coming out. Your pension may be federally taxable though. Unfortunately, the NYSLRS Social Media team cannot access your account information.
If you would like to know if federal taxes are being taken out of your pension, you can:
Sign in or register to view your pension payment information online using Retirement Online.
Call our automated information line at 866-805-0990. Press 4 for retirees, then 5 for tax services, then 2 to hear personalized information about federal tax withholding.
Email our customer service representatives using our secure email form. One of our representatives will review your account and get back to you. Filling out the secure form allows us to safely contact you about your personal account information. Please allow five to seven business days for a response.
Hope to see something like that featured in your next newsletter – or, more importantly, in your general public PR.
Here’s something for you to thoughtfully consider for your next newsletter – or, better yet, for general education of the public as to the benefits to New York of NYSLRS retirees: Why not profile folks who have remained domiciled in New York following retirement, and who are investing their pension dollars in New York in various ways? You’re always reminding your audience of the value of retirees to the economy of New York, so why not provide insight and examples of just that through individual stories? What prompts this is my own recent investment of over $145,000 at my home in Saratoga County, where I purchased land adjacent to my home and am building an attached garage onto my house. This is providing jobs and $$ back into the economy through my contractor and the suppliers of building materials and what-not.
What better way to reinforce the value of retirees who remain in New York to the health of the NYS economy, than telling stories like these?
That’s an excellent suggestion that we will definitely take into consideration. We appreciate you taking the time to share your thoughts on this topic.
I would like to use my retirement towards a portion of my child education. How do I start this process?
You may be thinking of the New York State 529 College Savings Program; it’s a tax-free investment account you can use for a child’s education. The money you invest can be used for tuition, room and board, books, fees and other higher-education expenses.
For more information, please use the link below or call 1-877-NY-SAVES with any questions.
NY State 529 Direct Plan
My husband has been retired for 4 months and just got his adjustment on his medicare part B
premium. do i as his spouse also get reimbursed for my medicare part B premium.
Unfortunately, NYSLRS does not administer health insurance benefits for its members or retirees, so we cannot tell you whether spouses receive reimbursement for Medicare premiums.
The New York State Department of Civil Service administers health insurance benefits for retired state employees. Their contact information is on their website at https://www.cs.ny.gov/home/contact.cfm.
When did tier 3 begin?
Generally, Employees’ Retirement System members who joined July 27, 1976, through August 31, 1983, are in Tier 3. Corrections officers who joined July 27, 1976, through December 31, 2009, are in Tier 3. Police and Fire Retirement System members who joined July 1, 2009, through January 8, 2010 are in Tier 3.
For more information about Tier 3, see our One Tier at a Time post on Tiers 3 and 4, or check out your plan booklet on our Publications page.
Need a fax number to fax my withdrawal funds from my retirement
Members who are off payroll, and have less than 10 years of service, may be eligible to withdraw from the New York State and Local Retirement System (NYSLRS). Unfortunately, we cannot accept a faxed application. To withdraw, please mail your original application to the following address:
NYSLRS
110 State Street
Albany, NY 12244-0001
If you would like to track your application to be sure that we receive it promptly, you may choose to send it by certified mail.
I have an aunt who was retired and I believe she was getting a pension, she died and I want to notify them to stop payment? And would like to know if she had a will?
e would not know whether or not your aunt had a will. However, you can let us know that she died by phone or email. We will need your aunt’s retirement number or her Social Security number. If you have addresses or phone numbers of immediate family members who may be your aunt’s beneficiaries, that will be helpful. Eventually, we will also need an original, certified death certificate. You can notify us:
By phone: Call 1-866-805-0990, and press 2 then 1.
By email: Use our secure contact form. If you are unsure of any of your aunt’s information, you can enter place holders (for example, 999-99-9999, if you don’t know her Social Security number).
Hi, I need to speak to someone about applying for a loan from my retirement account. Please contact me at (404) 823-1023.
To get the account-specific information you need, please email our customer service representatives using our secure email form (http://www.emailNYSLRS.com). One of our representatives will review your account and address your question. Filling out the secure form allows us to safely contact you about your personal account information. Please allow five to seven business days for a response.
I have tried numerous times to call regarding my service credits and amount and also tried emailing but the email only said to change my address to current address and gave me no other information . I have my registration number but I need the amount for a buy back and the service months I have. What should I do?
We apologize for the trouble you are having. In order to release your account information, our customer service representatives need to verify your identity, and the address we have on file for you is one of the pieces of information they need.
If you email using the secure form (http://www.emailNYSLRS.com) and give them both your old and new address, they can answer your questions, and they can update your address on file at the same time. If you aren’t sure what address we have on file for you, you can check your Member Annual Statement from last summer.
Also, if you haven’t already submitted your service purchase request, you can complete and attach a Request for Previous Service (RS 5042) form to your email. The form is on our website at http://www.osc.state.ny.us/retire/forms/rs5042.pdf.
If your husband passes can you appy to change the status of retirement benefits received. My husband was suppose to receive my benefits following my death and I would like to receive my full benefits rather than partial benefits.
That depends on the payment option you selected at retirement. If you chose a “pop-up” option, your benefit will increase to the full, Single-Life Allowance when your beneficiary passes away.
In order to get you the account-specific information you need, please email our customer service representatives using our secure email form (see link below), and one of our representatives can review your account to address your questions. Filling out the secure form allows us to safely contact you about your personal account information. Please allow five to seven business days for a response.
http://www.emailNYSLRS.com
Gm I have written a letter regarding my pension info. I left the state in 1978. I was told I would get a response maybe 90 days it’s been longer. Who do I need to contact?
Unfortunately, the NYSLRS E-News team does not have access to your retirement account information, but we can give you some general information that may be helpful and tell you how to contact us for specific information about your account.
Whether you would be entitled to a benefits depends on when you joined NYSLRS and how long you worked for an NYSLRS employer before leaving in 1978. If you didn’t work for the minimum number of years (depending on your tier and retirement plan), and didn’t pay in any contributions, you may not be entitled to a benefit.
Please submit your questions through our secure email form (http://www.emailNYSLRS.com), and one of our customer service representatives can review your account to address your questions. Filling out the secure form allows us to safely contact you about your personal account information. Please allow five to seven business days for a response.
For general information about NYSLRS membership, please review our brochure, Membership in a Nutshell (http://www.osc.state.ny.us/retire/publications/vo1878.php).
Is there a away to see where how my claim is going , if it is being processed ?
Unfortunately, the NYSLRS Social Media Team does not have access to members’ account information. If you have questions about your retirement account, please email us using our secure email form, and a customer service representative can review your account to address your questions. Filling out the secure form allows us to safely provide you with the member-specific information you need. Please allow five to seven business days for a response.
I have been trying to contact you for 2 weeks and I keep getting the messages please call back they’re busy busy busy .. I have called morning mid-morning mid-afternoon noon mid afternoon late afternoon just before you close for 2 weeks .every day.( NO exaggeration)what’s going on there… hire more people.. This is ludicrous .. please can Contact me
We apologize for the trouble you’re having getting through to our Call Center. Please email us using our secure email form. By using our secure email form and typing your question in the comment field, a customer service representative can review your account to address your questions. This allows us to safely provide you with the member-specific information you need. Please allow five to seven business days for a response.
Our members and retirees deserve excellent customer service. In an effort to improve service to our customers and respond to their inquiries in a more timely manner, we are in the process of upgrading our phone system to include an auto call back function. We are also working on a multi-year
project to replace our computer systems. The new system will provide an increased level of web-based, self-service options for our customers.
Sadly, the secure email form told me to call. I still can’t get through one month later. What’s the secret to getting through? There’s no option to leave a call back number; the system just hangs up on you.
Does the NYSLRS use a Jan to Dec time frame or April to March 30th or the previous 12 months prior to the actual day of retirement to calculate salary info to attain a FAS ? Can a person on Un Paid leave from work for Federal Military training purchase that time for NYSLRS service credit?
For most of our members, your Final Average Salary (FAS) is the average of the wages you earned during any 36 consecutive months of service when your earnings were highest (60 months for Tier 6). This is usually your last years of employment.
For Tier 1 – 5 members who work full time, whose highest three years are their last three years, we go back 12 months from your actual date of retirement; your FAS calculation is not based on a calendar or fiscal year unless you happen to retire at the end of a year.
As far as military service credit, there are different sections of the law that allow the crediting of military service. For information about which military service is currently creditable, and to find out how to apply, please visit our Military Service Credit page.
I’m not even placed on hold to wait for a customer care agent…just disconnected!!
We apologize for the trouble you’re having getting through to our Call Center. We’re experiencing a higher than usual call volume. However, we’re working on implementing an auto call back function that will help respond to customer inquiries in a more timely manner. This new function should be up and running in the next few months.
In the meantime, please email us using our secure email form. Using the information you provide on the form, one of our customer representatives can review your membership account to address your questions.
We apologize for the trouble you’re having getting through to our Call Center. We’re experiencing a higher than usual call volume. However, we’re working on implementing an auto call back function that will help respond to customer inquiries in a more timely manner. This new function should be up and running in the next few months.
In the meantime, please email us using our secure email form, and with the information you provide, one of our customer service representatives can review your account to address your questions.
Three years later and you still don’t have one?
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
We’ve been informed that a NYSLRS customer service representative contacted you. We’re glad they were able to help.
I’m with you on that one. I’ve been trying to get through for a month and haven’t been able to talk to anyone. What kind of organization is this anyways? I don’t want to email – I need to speak to a PERSON!!!!!
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
Both myself and my husband are NYSLRS members, as well as our son. All three of us are having substantial trouble reaching the Retirement System. My husband submitted an outdated loan application which was received by the NYSLRS on 9/18th. They never bothered to call us, e-mail us or reach out to us is any way to tell us to re-submit an updated application. The NYSLRS waited all of six weeks to send us a letter telling us to re-submit a new application. It took 8 days for the NYSLRS to acknoor wledge receipt and they will probably make him wait yet another six weeks before finally sending him HIS money. This is totally unacceptable. Both my son and I can’t register on line, we both get the message telling us to contact NYSLRS. Well, guess what, no one answers the phone at NYSLRS. This is entirely unacceptable. We both sent e-mails on the websites secure portal and neither one of us received a response. What are members supposed to do? I’ve talked with many other members who are all experiencing the same sorts of issues. I guess a call or e-mail to the Governor’s Office is the only alternative. After all, the Governor is the CEO. Somebody has got to look into this and give the members some answers and service.
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
We’ve been informed that a NYSLRS customer service representative contacted you. We’re glad they were able to help.
3 Years later that’s still how they do business.
I have been trying to get through to a representative for a while and I get hung up on because of high volume. I also e-mailed last week and have not received a response. I try to check status on website but it gives no information. This is absolutely ridiculous.
We’re sorry you could not reach us. Your message is important to us and we have sent you a private message in response.
I’ve had the EXACT same experience as the others while attempting to reach a representative. Dozens of attempts resulting in being automatically disconnected due to “high call volume”…frustrating and unacceptable!
Taking 7 “business” days to reply to email inquiries, and then not fully answering all questions is also extremely frustrating!
We’re sorry you could not reach us. Your message is important to us and we have sent you a private email in response.
We’ve been informed that a NYSLRS customer service representative contacted you. We’re glad they were able to help.
Same situation. I even sent an email 11 days ago. All I got was the automatically generated system message, asking to allow five to seven business days to respond. The only time I was able to talk to someone was 10/22, I believe. They acknowledged my application was taking long so she put in a request to be expedited. Still nothing, almost a month later. This is terrible.
We apologize for the trouble you’re having. Your message is important to us and we have sent you an email in response.
We’ve been informed that one of our customer service representatives contacted you. Please let us know if we can be of further assistance.
I’ve been trying for over a month to contact them… it’s extremely frustrating.
We’re sorry you could not reach us. Your message is important to us and we have sent you an email in response.
We’ve been informed that a NYSLRS customer service representative contacted you. We’re glad they were able to help.
Can you vest your retirement and file at a later date and keep your existing contract
Richard,
We can’t be entirely sure what your contract concerns are, but here is some general information you may find helpful:
Once you become vested, you may leave public employment and, at a later date, apply for and receive your retirement benefit. Vesting is automatic; you do not need to file any paperwork to vest your retirement. Your vested retirement benefit calculation will be based on your Tier, your Retirement plan, and your service and salary earned when you were an active member.
Here is some information from our website you may find useful:
http://www.osc.state.ny.us/retire/members/vesting.php
If you require more detailed information, please email our information representatives using the comment field on this form: https://nysosc9.osc.state.ny.us/product/ccsub.nsf/fsWeb?OpenFrameset
NYSLRS
Can you tell me if there are any programs in the works to reduce the penalty incurred for not staying the full 30 year term. I am in tier 4 and there is a $10,000 penalty from 30 years to 28.1 years.
Bob,
What you refer to as a penalty is really a reduction for early retirement. For a Tier 4 member to receive a full retirement benefit, they must be 62 years old at retirement (or retire as early as age 55 with 30 or more years of service credit). This benefit is legislatively established. We know of no legislation that would provide for an unreduced benefit for those with fewer than 30 years of service taking their pension prior to the age of 62.
Thank you for your question,
NYSLRS
I understand you still provide retirement seminars. Can you provide information on how I might sign up for one of these?
Karen.
Here’s some seminar information that may help…
The Governor’s Office of Employee Relations (GOER) also offers pre-retirement planning “Directions” seminars. A NYSLRS representative is one of the presenters at the seminar. A list of contact individuals for these seminars by agency is at http://www.worklife.ny.gov/seminar_contact_info.html.
In addition, if you want a one-on-one consultation with a NYSLRS information representative, you can visit one or our consultation sites throughout the State. If you are nearing retirement, you may want to take advantage of this service. You can get the details at http://www.osc.state.ny.us/retire/consultation_site_offices/index.php
Thanks for your question!
Edited on 11/5.
Please tell me if you have reduced rates on wills,
Thanks for writing to us and for reading our blog.
We do not offer will preparation services. You may wish to consider engaging an attorney to perform these services. Please don’t hesitate to contact us again whenever we can be of assistance on any retirement-related question you might have.
Hello my husband passed away in May he was a retired correction officer also stage 4 cancer I called the 866 # and was told I could not find out what I would receive in his pension due to the fact there is a pending retirement disability claim opened and to send an email for information which I did 2x with no response can someone please help me? Thank you
We’re sorry for your loss, and we apologize for the trouble you are having. Your message is important to us and we have sent you an email in response.
We’ve been informed that one of our customer service representatives contacted you. Please let us know if we can be of further assistance.
I k ow of no other way to contact you, but my direct deposit account is closed and I need to cancel any further deposits to Wells Fargo
Bank
The fastest way to cancel direct deposit is to fax a letter, as soon as possible, to 518-473-5323 requesting that your direct deposit be canceled and your pension checks be mailed to you. Include your name, retirement number, address and signature.