Let us help you find the information you need. Before you call or email, many of your questions are answered on our Contact Us page.
Email us using our secure contact form. You should receive a response within 5 to 7 business days.
Call toll-free within the 50 states, Puerto Rico and Virgin Islands: 866-805-0990
Call within the Albany, New York area: 518-474-7736
Customer service representatives are available weekdays from 7:30 am to 5:00 pm.
Our general fax number is 518-402-4433. Please include your name, NYSLRS ID and a phone number where we can reach you, as well as the name of the person or department you are trying to reach.
110 State Street
Albany, NY 12244-0001
Schedule a Pre-Retirement Consultation
If you’re nearing retirement, you may want to speak with one of our information representatives to review your benefits and get answers to your questions. To schedule a consultation, please call 866-805-0990 or 518-474-7736 in the Albany, New York area.
OSC Public Information Office: 518-474-4015
Content last revised: 3:12 pm