Let us help you find the information you need.

Use Retirement Online for Fast, Convenient Service 

Sign in to Retirement Online for instant access to information about your benefits and convenient tools to make changes to your account. It’s also the fastest way to submit requests. 

Tools and Tips for Using Retirement Online 

If you don’t have an account or for help signing in to an existing account, check out our Retirement Online tools and tips for step-by-step instructions to register, reset your password, unlock your account and more.

Get Answers to Common Questions 

You can find answers to the most common questions we receive from members and retirees on our Contact NYSLRS page. 

How to Contact NYSLRS

Email by completing our secure contact form.

Call 866-805-0990 (long distance within the U.S., Puerto Rico and Virgin Islands).

Hours of Operation: Monday–Friday, 7:30 am–5:00 pm

Mail correspondence, documents or forms to:

NYSLRS
110 State Street
Albany, NY 12244-0001

We recommend using certified mail.

Include your name, NYSLRS ID or retirement number and phone number.

Schedule a Pre-Retirement Consultation

If you’re nearing retirement, you may want to speak with one of our representatives to review your benefits and answer any questions you may have. For more information, visit our Pre-Retirement Consultations page.