For certain business transactions, such as applying for a mortgage or housing, you may be asked to provide proof of your NYSLRS pension income or the balance of your NYSLRS account. With Retirement Online, you can get your own verification letter in just a couple quick steps.
If you don’t have an account or for help signing in to an existing account, check out our Retirement Online tools and tips for step-by-step instructions to register, reset your password, unlock your account and more.
Pension Income Verification Letter for Retirees
As a retiree, you may need a letter showing proof of your pension income for housing or as part of an application for the Home Energy Assistance Program (HEAP).
Retirement Online is the fastest way to get a pension income verification letter.
- Sign in to Retirement Online.
- Look under I want to… (located at the top right).
- Click Generate Income Verification Letter link.
A confirmation message will appear. Click OK, and your letter will open in a pop-up box, ready for you to print or save.
Mortgage Verification Letter for Members
Members (not yet retired) who are applying for a mortgage may need to show a lender the balance of their member contributions and information about their NYSLRS account.
Retirement Online is the quickest way to get a letter for your mortgage lender.
- Sign in to Retirement Online.
- Look under I want to… (located at the top right).
- Click Generate Mortgage Verification Letter link.
A confirmation message will appear. Click OK, and your letter will open in a pop-up box, ready for you to print or save.
The letter will show your account summary, including the current balance of your contributions, and if you have a loan, the date of your last loan and current loan balance.
Other Ways to Get a Verification Letter
By Phone
You can use our automated phone service to request a verification letter without speaking to a customer service representative.
Call 866-805-0990, then:
- Retirees: Press 2, then press 6, then press 5.
- Members: Press 2, then press 6, then press 6 again.
Please note, to access the self-service menus, you will be asked to enter the last four digits of your Social Security number and your date of birth. We need this information to verify that you are a NYSLRS member and that the services you request from our automated information line are available to you.
For more information about what you can access or request 24/7, visit the Automated Phone Service page for members or the Automated Phone Service page for retirees.
By Email
You can also request a letter using our secure contact form.
- Retirees: From the Topic dropdown, select Income/Pension Verification Letter.
- Members: From the Topic dropdown, select Income/Mortgage Verification Letter.
In the Question field, be sure to include any information you need in the letter.
Please note, due to a high volume of email requests, our response time is temporarily more than 5–7 business days.
I’m requesting a change of address form, please send this form to:
Pam Sproule
27K Drive
Gillett, Pa
Retirement Online is the fast and convenient way to view and update your contact information.
You can also update your mailing address, phone number and email address by printing and completing a Change of Address form (RS5512). You can submit it by attaching it to our secure contact form or by mail. Please note, paper forms take longer to process.
If you need to have the form mailed to you at your new address, please submit your request using our secure contact form.
My father passed away and I have the RS 5532-R form that you mailed me. Unfortunately I signed and dated it last year before I realized I needed it motorized. Then could not find a notiory to help me. How can fix this? I live in Ohio and still visit family in NY. I am here in NY and was going to try and reprint it at the hotel.
We would like to extend our condolences for your loss.
As long as the notary signs after you, or you sign and date again in front of the notary, you can still submit the form you have.
If you’d like to request a new form be mailed to you, please send a message using our secure contact form.