30 thoughts on “Retirement Online Tools and Tips

  1. Peter from Long Island

    Dear NYSLRS:
    Firstly, thank you for your service and patience.
    Also, I’m Tier 4… and near retirement. And Im planning to retire with a “joint allowance” option with my wife (my beneficiary).
    I know one of the requirements is submitting proof of her age … passport, birth certificate, etc. I don’t see a place online to do that right now or do I have to wait until I go through the retirement application process?
    Thank you for your answer in advance.

    Reply
    1. NYSLRS Post author

      If you file your retirement application through your Retirement Online account, you can upload a copy of your beneficiary’s proof of date of birth and other retirement-related documents as you step through the application process.

      Reply
  2. r

    Could not register – knew answers to 2 questions, one about a car I owned over 30 years ago (I had to look up the model and year to be sure), but a third question listed 3 names, none of which I know, asked whom among them I knew, so I replied “none of the above”. As far I I can remember, I did not know them, maybe the verification contractor thinks I knew them, possibly someone I worked with or a neighbor that I never knew from 30 years ago also — absolutely an unreasonable question for verification. So the program shut down on me and would not let me register, telling me to call the Helpline, which I did and got the same “busy, call another business day” response everyone else here is getting. I will be doing any retirement business by mail, probably safer anyway.

    Reply
  3. Virginia Americo

    I don’t believe this! We’re being told time and again to use the system online but I can’t get into the system! I’m given an error message that my ID and Password are invalid. I try calling as soon as you’re office is open and I keep getting the same recording that there is a high volume of calls and to call again on another day! Are you kidding me! I have been calling for months!

    Reply
  4. Luc Jean Paret

    Hello,

    I’m unable to sign up for into the system, I keep getting an error message; I am unable to reach the system by phone as well. How do I complete the sign in process?

    Reply
    1. NYSLRS

      We’d like to help resolve your issue. Your message is important to us, and we have sent you a private message in response.

      Reply
  5. Cindylou Waterman

    I have been trying and trying to get into NYSLRS, Why is it so difficult? Nothing works-tried to change my ID and passwords but it just kept saying they were wrong. Could not even get to the security questions. Every which way cuts me off. Even the retirement Information representative phone number is impossible! The wait times are ridiculous and they either cut you off before they answer or they have a recording that tells you to call back another day due to long wait times! Are that many people trying to retire or are they hoping we will give up?

    Reply
  6. Cindylou Waterman

    I cannot get into NYSLRS no matter what I try! I have even tried to change my user ID and my password but nothing works. I do not even get to the security questions, the site says it does not recognize me. I am trying to retire but it seems everyone just directs me to the NYLRS site and says that they know its hard to get into but they cannot help me. Ive called the retirement info representative line numerous times also and they have ridiculous wait times and then cut you off, or a recording comes on that says due to long wait times, call back another day! I’m very frustrated.

    Reply
      1. S P

        Dear NYSLRS do you see the problems people are having with your website and your phonelines? It’s not fair to members that it’s so difficult to access pension administrators and online accounts. It’s taking weeks and months for members to get information and follow up on service credit requests and other items. These posts are just the tip of the tip of the iceberg!

        Reply
  7. eleanor monell

    DiNapoli does a great job but I am 86 years old…tired and cannot follow
    your instructions to sign on …I like receiving paper from you as it
    was in the past is the easiest way for me

    Reply
  8. Jane Risoli

    I don’t know who to contact if you can explain why no tax was taken out of my pension when my accountant filled out my papers, I file married filling separately when nick from NYSLRS helped me do an acct. on line he told me I file single that is why you do not take taxes out I just had my taxes done and my accountant told me if I file single more taxes would be taken out and said Nick is wrong and that NYSLRS made a mistake, I want my taxes taken out he said NYSLRS made a mistake and it’s up to you to fix it. PLEASE HELP EXPLAIN THIS SITUATION. Thank You, Jane Risoli

    Reply
    1. NYSLRS Post author

      We’d like to help resolve your issue. Your message is important to us, and we have sent you a private message in response.

      Reply
  9. Gary A Fish

    This system is hard to sign in and navigate..and the phone response to ask questions is nerve racking!!

    Reply
  10. Nadia Tressler

    So difficult to reach someone. When I call I can’t thru because you hang up. Tried to access lockup window to fix my problem and it won’t open. Tried to send an email and I needed my registration number which would be on my online account that I don’t have access to, so I made up a number just so it would go thru…

    Reply
  11. Joyce M Youngs

    NYS does not make it easy to register for “Retirement Online” for some retirement members. Have been trying for over a month to get into system. Called 2/26/24 and had to wait 60 minutes for a call back. Received email today to fill out form to get into system and return, but was unable to print out form.

    Reply
  12. Paul Leavens

    Leave me alone with this bombardment of “Retirement on-line”. I am a old person and don’t want anything to do wih this stuff, period!

    Reply

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