Retirement Online is a safe and convenient way to review your retirement account details and conduct transactions in real time. In many cases, you can use Retirement Online instead of sending forms through the mail or calling NYSLRS. For example, members can create a pension estimate or apply for retirement, and retirees can manage their direct deposit information or view detailed “pay stubs” of their pension payments.
If you need help accessing Retirement Online, here’s some handy information to help you register, sign in, reset your password and more.
Registering for Retirement Online
For security reasons, when you sign up for an account, you will be asked to identify yourself, confirm your Social Security number and verify your identity. Then you’ll be asked to create your user ID and password. Read our Registering for Retirement Online guide for help with the registration process.
After you sign in for the first time, you’ll be asked to choose security questions and submit answers. Make sure you remember your responses — you’ll need to answer these questions again if you are ever locked out of your account or need to reset your password.
Secure Sign-In
Retirement Online uses a two-step sign-in process. First, you’ll enter your user ID and password and check the Google reCAPTCHA box. After you click the “Sign In” button, you’ll receive a security code to complete the sign-in process. You can receive your security code by automated phone call or text message. Enter the six-digit code and click the “Submit” button to access your account.
Forgotten User IDs or Passwords
You can retrieve your user ID or reset your password on your own.
To look up your user ID, go to the Retirement Online sign-in page. Click the “Forgot ID” link above the User ID field. From there, you can identify yourself and answer security questions to receive your user ID. Read our Forgot User ID guide for step-by-step information.
If you’ve forgotten your password, click the “Forgot Password” link above the Password field. You’ll identify yourself with your user ID and answer security questions to reset your password. Read our Forgot Password guide for step-by-step information.
Account Lock Out
When signing in to Retirement Online, you have a limited number of attempts to enter your user ID and password correctly. After that, the system will lock your account for security purposes. If this happens to you, don’t worry. Most users can unlock their account and set a new password in just five steps.
- Click “OK” on the pop-up message saying your account is locked.
- Select how you want to receive your security code and click “Next.”
- Enter the security code you received and click “Submit.”
- Correctly answer secret questions that you created when you first registered.
- Enter a new password and click “Reset Password.”
What Web Browser to Use
Retirement Online works best in Microsoft Edge and Google Chrome. If you’re having trouble signing in, clearing your browsing data may help. Read our Clear Your Cache guide for step-by-step information.
Retirement Online is generally available:
- Monday, Wednesday and Friday from 7:00 am to 10:00 pm;
- Tuesday and Thursday from 7:00 am to 6:00 pm; and
- Weekends from 6:00 am to 11:00 pm.
Over time, we will expand our hours to better serve you. For more information and the latest hours of availability, please visit our Retirement Online Sign In page.
If you need help, contact our customer service representatives for assistance. You can call them at 866-805-0990. Press 2 and follow the prompts. The Call Center is open Monday through Friday, from 7:30 am to 5:00 pm.
Wish to have taxes taken out from monthly payment. Who do I call please?
Retirement Online is the fastest way to make changes to your withholding information. From your Account Homepage, click the green “Update My W-4P Tax Information” button and follow the steps to update your withholding.
You can also complete and submit a paper W-4P form. You can find more Information on our Taxes and Your Pension page.
If you still have questions or need help with Retirement Online, please call our customer service representatives at 866-805-0990, press 2, then follow the prompts.
Have tried to enter system, get message that name not recognized
For help with Retirement Online, please call our customer service representatives at 866-805-0990, press 2, then follow the prompts.
To access the member annual statement is states as follows “From your Retirement Online Account Homepage, go to the ‘My Account Summary’ area, click the “View My Member Annual Statement” button and follow the steps to view, print or save your Statement. This is what it states to view my member statement. I do not have this option. I can only change beneficiaries or change my W4.
The Member Annual Statement is for active (not retired) members of NYSLRS. If you are a NYSLRS retiree, Retiree Annual Statements were mailed out at the end of February and are not yet available in Retirement Online.
If you need help with Retirement Online or your Retiree Annual Statement, please call our customer service representatives at 866-805-0990, press 2, then follow the prompts.
I am a retiree who retired in January 2023 and I did not receive my annual statement.
The annual statements mailed to retirees this past February provided information about benefits that were paid during calendar year 2022. If you retired in January 2023, you should receive your first Retiree Annual Statement in 2024.
In the meantime, you can view a “pay stub” of your pension benefit in Retirement Online. Your paystub provides you with valuable insight into your monthly benefit and deduction amounts, and you’ll be able to track year-to-date totals for your benefit amount and any deductions made.
To look up your pay stub, sign in to your Retirement Online account. From the top of your Account Homepage, in the ‘I want to’ section, click the “View Pension Check” link.
retirement on line never works right. Can’t submit tax changes. does not work with Safari or generally with Apple computers. Always need to call & be on hold for 1/2 hours plus to reset password. Terrible experience.
Retirement Online works best with Microsoft Edge and Google Chrome.
You can reset your password online. On the Sign In page, click the “Customer Sign In” button. Click the “Forgot Password” link. Enter your user ID and answer the security questions. Enter and confirm a new password that meets the requirements shown in the gray box. Click “Reset Password.”
You can find step-by-step instructions in the Tools & Tips section of the Retirement Online page.