11 thoughts on “Retirement Online Tools and Tips

  1. Jill M. Eldridge

    I have tried to register for the retirement on-line and when I put in my name, zip code, DOB and e-mail address it says it does not recognize me. I tried my maiden name and zip code, still nothing. I’ve tried different e-mail addresses and nothing. I even tried “forgot user ID” because I thought maybe a long time ago I had set this up but it still said it doesn’t recognize me. I have 30 years in the system so this is concerning as to why it doesn’t recognize me. Please contact me to rectify.

    Reply
    1. NYSLRS Post author

      We apologize for the trouble you are having with Retirement Online. Your message is important to us and we have sent you an email in response.

      Reply
    2. Mary Rumsey

      I have tried to register for the retirement on-line and when I put in my name, zip code, DOB and e-mail address it says it does not recognize me. I tried my maiden name and zip code, still nothing. I’ve tried different e-mail addresses and nothing. I even tried “forgot user ID” because I thought maybe a long time ago I had set this up but it still said it doesn’t recognize me. I have 30 years in the system so this is concerning as to why it doesn’t recognize me. Please contact me to rectify.

      Reply
      1. NYSLRS

        We’re sorry for the trouble you are having with Retirement Online. Your message is important to us and we have sent you an email in response.

        Reply
      2. NYSLRS Post author

        We’ve been informed that a NYSLRS customer service representative contacted you. We’re glad they were able to help.

        Reply
  2. JO A FENSKE

    This system is ridiculous. Trying to register and it just sends me in a continuous loop. Can’t seem to get to the actual page so I go to the “having trouble , read this section” and it sends me to a broken link. Come on New York

    Reply
    1. NYSLRS Post author

      We apologize for the trouble you are having with Retirement Online. Your message is important to us and we have sent you an email in response.

      Reply
  3. Bruce Robertson

    I agree with the posts above. This system is MORE than ridiculous . . . it’s abusive and dysfunctional . . . kind of like the whole NYS government, wouldn’t you say? And, I am a registered Democrat saying this.

    I, too, get sent in a continuous loop when trying to set up an online account. Get nowhere. But, wait, there’s more: the Website tells me it can’t verify my identity, and that I should contact the agency by phone. OK . . . here’s where it gets good:

    I call the freakin’ number three to five times a day, randomly, and get a recorded message telling me “we are experiencing higher than normal call volumes; please hang up and try again the next business day.”

    Every day. All day.

    Bottom line: there is NO WAY to contact this bureaucratic agency. Can’t y’all just picture the state workers in their little “cubbies” texting, looking at online shopping sites, ordering lunch, going outside to smoke . . . doing ANYTHING but actually working.

    I guess the only way to get into the system is to go to 110 State Street in Albany . . . and jockey for a parking space in downtown . . . for which you have to pay (one meter charged me recently$8.50 to park for a half hour. I swear!)

    I am thinking we all need to call Dinapoli’s office directly and file a complaint.

    Reply
    1. NYSLRS Post author

      We’re sorry you could not reach us. Your message is important to us and we have sent you an email in response.

      Reply
  4. Karen L Colaiacovo

    I have tried to login and without success tried to re-register. The system is telling me that it is unable to identify me. Please advise.

    Reply
    1. NYSLRS Post author

      The best way to get help with Retirement Online is to call our customer service representatives at 866-805-0990. Press 2 for members and then follow the prompts for Retirement Online help.

      Reply

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