16 thoughts on “Retirement Online Tools and Tips

    1. NYSLRS Post author

      For help registering for Retirement Online, please call our customer service representatives at 866-805-0990, press 2, then follow the prompts.

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    1. NYSLRS Post author

      To begin receiving your pension, you must apply at least 15 days, but not more than 90 days, before your retirement date.

      A good way to get started is to sign in to Retirement Online to review the information we have on file for you, such as your estimated total service credit, and use the online benefit calculator to estimate your pension. When you are ready to retire, you can file for your service retirement benefit, and upload retirement-related documents, using Retirement Online.

      You may also be interested in our retirement timeline, which shows the steps you’ll need to take and highlights topics and information you’ll need to consider as you prepare for retirement.

      If you have account-specific questions or need help with Retirement Online, please call our customer service representatives at 866-805-0990, press 2, then follow the prompts.

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    1. NYSLRS

      Retirement Online is the fastest way to make changes to your withholding information. From your Account Homepage, click the green “Update My W-4P Tax Information” button and follow the steps to update your withholding.

      You can also complete and submit a paper W-4P form. You can find more Information on our Taxes and Your Pension page.

      If you still have questions or need help with Retirement Online, please call our customer service representatives at 866-805-0990, press 2, then follow the prompts.

      Reply
    1. NYSLRS

      For help with Retirement Online, please call our customer service representatives at 866-805-0990, press 2, then follow the prompts.

      Reply
  1. Joy LaPorte

    To access the member annual statement is states as follows “From your Retirement Online Account Homepage, go to the ‘My Account Summary’ area, click the “View My Member Annual Statement” button and follow the steps to view, print or save your Statement. This is what it states to view my member statement. I do not have this option. I can only change beneficiaries or change my W4.

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    1. NYSLRS

      The Member Annual Statement is for active (not retired) members of NYSLRS. If you are a NYSLRS retiree, Retiree Annual Statements were mailed out at the end of February and are not yet available in Retirement Online.

      If you need help with Retirement Online or your Retiree Annual Statement, please call our customer service representatives at 866-805-0990, press 2, then follow the prompts.

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        1. NYSLRS

          The annual statements mailed to retirees this past February provided information about benefits that were paid during calendar year 2022. If you retired in January 2023, you should receive your first Retiree Annual Statement in 2024.

          In the meantime, you can view a “pay stub” of your pension benefit in Retirement Online. Your paystub provides you with valuable insight into your monthly benefit and deduction amounts, and you’ll be able to track year-to-date totals for your benefit amount and any deductions made.

          To look up your pay stub, sign in to your Retirement Online account. From the top of your Account Homepage, in the ‘I want to’ section, click the “View Pension Check” link.

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  2. Marc Zylberberg

    retirement on line never works right. Can’t submit tax changes. does not work with Safari or generally with Apple computers. Always need to call & be on hold for 1/2 hours plus to reset password. Terrible experience.

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    1. NYSLRS

      Retirement Online works best with Microsoft Edge and Google Chrome.

      You can reset your password online. On the Sign In page, click the “Customer Sign In” button. Click the “Forgot Password” link. Enter your user ID and answer the security questions. Enter and confirm a new password that meets the requirements shown in the gray box. Click “Reset Password.”

      You can find step-by-step instructions in the Tools & Tips section of the Retirement Online page.

      Reply

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