Tag Archives: Retirement Online

Retirement Online for Retirees Keeps Getting Better

More than 480,000 members and retirees have discovered that Retirement Online is the fastest way to do business with NYSLRS. It’s secure and convenient, and helps you avoid calling or mailing forms. It also gives you instant access to information about your benefits. And, your important documents will be available online, sooner than printed copies are mailed.

Retirement Online for Retirees Keeps Getting Better

Retirees Can Do Even More in Retirement Online

The Fastest Way to Get Your 1099-R Tax Document

With Retirement Online, you can get the tax information you need faster. If you receive a taxable benefit from NYSLRS, your 1099-R is now available online. Sign in to view, save or print your tax form for 2023.

View Your Retiree Annual Statement Online

Your Retiree Annual Statement provides important information about your benefit amount, deductions and tax withholding. Beginning with your 2023 Statement, you can now access it in Retirement Online.

Make the Switch to Email and ‘Go Green’

Be the first to know when documents are available online — email delivery gives you access to your important documents sooner. It also helps the environment by reducing paper consumption. ‘Go green’ by choosing the paperless option.

It’s easy to make the switch. To receive an email when your 1099-R tax form and Retiree Annual Statement are available in Retirement Online next year:

  • Sign in to Retirement Online.
  • From your Account Homepage, click the “update” link next to ‘1099-R Tax Form Delivery by’ or ‘Retiree Annual Statement by.’
  • Choose “Email” from the dropdown.

Be sure to check that the email address listed in your Retirement Online profile is current.

If you choose the email delivery preference, you will not receive a printed copy in the mail.

Don’t Forget These Timesaving Features

Change Your Federal Tax Withholding

No forms needed — Retirement Online is the fastest way to update your withholding. If you submit your changes by the middle of the month, they will generally be applied to that month’s payment.

Generate a Pension Verification Letter

There are organizations that may ask you for a letter verifying your pension income — maybe for housing or as part of an application for the Home Energy Assistance Program (HEAP). You can use Retirement Online to save or print your own letter any time you need one.

Manage Your Direct Deposit

Use Retirement Online to securely update your direct deposit bank account information. Whether you’ve switched banks or need to move your deposits to a different account, you can make those changes quickly with Retirement Online. Changes are generally applied within one to two payments, and more quickly than if you send in a paper form.

View Your Pension Pay Stubs

You can access pay stubs for your benefit payments by clicking the date of the payment you want to view. You can track year-to-date totals and any deductions for health insurance, union dues, tax withholding or disbursements under a domestic relations order, giving you greater insight into your benefits. NYSLRS will also send you a notice whenever the amount of your monthly payment changes.

Update Your Contact Information

Let us know if you move or your phone number or email address change. Update your contact information quickly in Retirement Online to make sure you continue to receive important news and information about your benefits.

You can even schedule an address change, so you’ll get NYSLRS mail at your seasonal home without interruption.

Manage Your Beneficiaries

Eligible retirees can change their beneficiary for their post-retirement death benefit or update contact information for an existing beneficiary.

If You Haven’t Opened Your Account, Sign Up Today

If you don’t have a Retirement Online account, now is a great time to sign up. Click “Sign Up” on our Retirement Online Sign In page to get started. We have step-by-step instructions on registering for your account and how to sign in for the first time. If it’s been a while, you may need to look up your user ID or reset your password.

You may also find our Retirement Online Tools and Tips blog post helpful.

Your Retiree Annual Statement: Now Available Online

Your Retiree Annual Statement is now available in Retirement Online! Retirees who opted to go paperless already received an email notifying them that their Statement is available in their Retirement Online account.

If you did not change your delivery preference to email, your Statement will be mailed by the end of February.

Get Your Statement Online Now

Whether you chose email delivery or not, you can access your Statement in your Retirement Online account now. To view, save or print your Statement:

If you don’t have an account, you can find step-by-step instructions for registering in the Tools & Tips section of the Retirement Online page.

Your Retiree Annual Statement is now available in Retirement Online

Inside Your Retiree Annual Statement

Your Statement has a new look this year, but it still contains the same information you receive every year about your benefit amount, deductions and tax withholding. Your Retiree Annual Statement includes:

  • Your NYSLRS ID. To protect your privacy, use this number instead of your Social Security number when conducting business with NYSLRS.
  • The total amount of your annual benefit. (This is your base benefit, before taxes, deductions and credits.)
  • Your total net benefit for the year. (This is your benefit after taxes, deductions and credits.)
  • The total amount of any cost-of-living adjustment (COLA), if you are eligible.
  • Your total Medicare credits (if eligible).
  • Federal tax withholding (if applicable).
  • Other deductions taken from your pension, such as payments to an alternate payee or union dues.
  • Health insurance premiums. (NYSLRS doesn’t administer health insurance benefits, but we deduct retiree premiums at the request of your former employer.)

Next Year Don’t Wait for the Mail

Going forward, your Statement will be available online in early February each year.

Update your delivery preference now to receive an email as soon as next year’s Retiree Annual Statement is available online:

  • Sign in to Retirement Online.
  • From your Account Homepage, click the “update” link next to ‘Retiree Annual Statement by.’
  • Choose “Email” from the dropdown.

If you choose to receive your Statement by email, you will not receive a printed copy in the mail.

Use Retirement Online to Stay Informed

Your Statement is a snapshot of your NYSLRS account as of December 31, 2023. For the most up-to-date information year-round, sign in to Retirement OnlineIf you don’t already have an account, you can learn more or register today.

In Retirement Online, you can view pay stubs for your benefit payments. Check them if you have a question or to track year-to-date totals of your pension benefit as well as any deductions for health insurance, union dues, tax withholding or disbursements under a domestic relations order.

Your Statement is Not a Tax Document

While your Retiree Annual Statement does include information about your benefit payments and tax withholding, it is not a tax document. If your pension is taxable, you should have received a 1099-R tax form (either through your Retirement Online account or by mail, depending on your delivery preference) for filing your taxes.

Retirees: Your 1099-R is Available Online

Retirees: Your 1099-R is Available OnlineTax season is approaching, and with 1099-Rs available online, getting this key NYSLRS tax form is now faster and more convenient than ever.

Most NYSLRS pensions are subject to federal income tax (some disability benefits are not taxable). If you receive taxable income from NYSLRS, we provide a 1099-R tax form for filing your taxes. New this year, retirees who opted to go paperless received an email notifying them their 1099-R is available in their Retirement Online account. If you did not change your delivery preference to email, your 1099-R tax form will be mailed to you by January 31.

Understanding Your 1099-R

A 1099-R tax form is used to report the distribution of taxable retirement benefits. It shows:

  • The total benefit paid to you in a calendar year.
  • The taxable amount of your benefit.
  • The amount of taxes withheld from your benefit.

If you have questions about the information on the form, check our interactive 1099-R tutorial. It walks you through a sample 1099-R and offers a short explanation of each box on the form.

Get Your 1099-R Online Now

Whether you chose email delivery or not, you can access your 1099-R in your Retirement Online account now. To view, save or print your 1099-R:

  • Sign in to Retirement Online.
  • From your Account Homepage, click the “Manage My 1099-R Tax Forms” button.
  • Select “2023” from the dropdown.

If you don’t have an account, you can find step-by-step instructions for registering in the Tools & Tips section of the Retirement Online page.

Changing Your Federal Withholding

After you file your taxes, you may find that you need to adjust the federal taxes that are being withheld from your pension.

Retirement Online is the fast and convenient way to change your withholding information. You can also check your current withholding by signing in to Retirement Online and viewing your most recent pension pay stub. Visit our Taxes and Your Pension page for more information.

Note: New York State doesn’t tax your NYSLRS pension, and we can’t withhold income tax for other states.

10 Things All NYSLRS Retirees Should Know

Retirees, brush up on your Retirement System knowledge!

10 Things All NYSLRS Retirees Should Know
  1. Get Your 1099-R Tax Form in Retirement Online
    Starting in 2024, your 1099-R tax form will be available in Retirement Online! Get yours faster and help us ‘go green’ — update your delivery preference now to receive an email when it’s ready, instead of waiting for it in the mail. (If you choose to receive your 1099-R by email, you will not receive a printed copy in the mail. Regardless of your delivery preference, you will be able to view and print your 1099-R by signing in to Retirement Online at the end of January.)
  2. Change Your Federal Tax Withholding in Retirement Online
    Retirement Online is the fastest way to update your withholding. Changes submitted by the middle of the month will generally appear in that month’s payment. Most NYSLRS pensions are subject to federal income tax (some disability benefits are not taxable).
  3. Not Taxed by New York State
    Your NYSLRS pension is not subject to New York State or local income taxes. Visit our Taxes and Your Pension page for more information. If you move to another state, your pension may be subject to that state’s income tax. If you’re thinking of moving to another state, check with that state’s tax department.
  4. Get Your Retiree Annual Statement in Retirement Online
    Starting in 2024, you can use Retirement Online to view and print your annual statement. Help us go green and update your delivery preference to receive an email when it’s available, instead of waiting to receive it in the mail.
  5. Manage Your Direct Deposit in Retirement Online
    Use Retirement Online to securely update your direct deposit bank account information. Whether you’ve switched banks or need to move your deposits to a different account, you can make those changes quickly with Retirement Online. Changes are generally applied within one to two payments. You can find out when your next pension payment is coming by checking our online pension payment calendar.
  6. Prove Your Pension Income Using Retirement Online
    You may need proof of your retirement income for housing or as part of an application for the Home Energy Assistance Program (HEAP). With Retirement Online, you can print or save an income verification letter any time you need one.
  7. Receiving Your Annual Cost of Living Increases
    Once you become eligible for a cost-of-living adjustment (COLA), you will receive a permanent increase to your pension amount every September. When your net benefit amount changes, NYSLRS will inform you.
  8. View Your Pension Payment “Pay Stub” in Retirement Online
    Sign in to Retirement Online to access full pay stubs for your pension payments. Select the date of the payment you want to review to see a breakdown of your pension payment, including your most recent COLA amount as well as any deductions made for health insurance, union dues, tax withholding or disbursements under a domestic relations order.
  9. You May Leave a Death Benefit
    Your survivors may be entitled to a death benefit after you die. Retirement Online makes it easy for eligible retirees to view their beneficiary selections, choose different beneficiaries or change contact information for an existing beneficiary. Anyone can report the death of a retiree by using our online death report form.
  10. Best-Funded, Best-Managed
    The New York State Common Retirement Fund holds and invests the assets of NYSLRS on behalf of members, retirees and their beneficiaries and continues to be one of the best-funded and best-managed public pension funds in the nation. Comptroller Thomas P. DiNapoli is the administrative head of NYSLRS and trustee of the Common Retirement Fund.

Not retired yet? Read our blog post 10 Things All NYSLRS Members Should Know.

Retirement Online for Retirees Keeps Getting Better

More than 480,000 members and retirees have discovered that Retirement Online is the fastest way to do business with NYSLRS. It’s secure and convenient, and helps you avoid calling or mailing forms. It also gives you instant access to information about your benefits.

Retirement Online for Retirees Keeps Getting Better

Retirees Can Do Even More in Retirement Online

The Fastest Way to Get Your 1099-R Tax Document

With Retirement Online, you can get the tax information you need faster. If you receive a taxable benefit from NYSLRS, you’ll be able to view your 1099-R tax form in Retirement Online starting at the end of January 2024 for calendar year 2023.

You can update your delivery preference now to receive an email as soon as this important document is available. If you choose to receive your 1099-R by email, you will not receive a printed copy in the mail.

View Your Retiree Annual Statement Online

Your Retiree Annual Statement provides important information about your benefit amount, deductions and tax withholding. Statements will be mailed at the end of February, but they’ll be available online sooner than waiting for your mailed copy.

Make the Switch to Email and Help Us ‘Go Green’

Email delivery gives you access to your important documents sooner and helps the environment by reducing paper consumption. Help us ‘go green’ by choosing the paperless option.

It’s easy to make the switch to receive an email when your 1099-R tax form and Retiree Annual Statement are available in Retirement Online:

  • Sign in to Retirement Online.
  • From your Account Homepage, click the “update” link next to ‘1099-R Tax Form Delivery by’ or ‘Retiree Annual Statement by.’
  • Choose “Email” from the dropdown.

Be sure to check that the email address listed in your Retirement Online profile is current. Regardless of your delivery preference, you will be able to view and print your 1099-R by signing in to Retirement Online at the end of January.

Don’t Forget These Timesaving Features

Change Your Federal Tax Withholding

No forms needed — Retirement Online is the fastest way to update your withholding. If you submit your changes by the middle of the month, they will generally be applied to that month’s payment.

Generate a Pension Verification Letter

There are organizations that may ask you for a letter verifying your pension income — maybe for housing or as part of an application for the Home Energy Assistance Program (HEAP). You can use Retirement Online to save or print your own letter any time you need one.

Manage Your Direct Deposit

Use Retirement Online to securely update your direct deposit bank account information. Whether you’ve switched banks or need to move your deposits to a different account, you can make those changes quickly with Retirement Online. Changes are generally applied within one to two payments, and more quickly than if you send in a paper form.

View Your Pension Pay Stubs

You can access pay stubs for your benefit payments by clicking the date of the payment you want to view. You can track year-to-date totals and any deductions for health insurance, union dues, tax withholding or disbursements under a domestic relations order, giving you greater insight into your benefits. NYSLRS will also send you a notice whenever the amount of your monthly payment changes.

Update Your Contact Information

Let us know if you move or your phone number or email address change. Update your contact information quickly in Retirement Online to make sure you continue to receive important news and information about your benefits.

You can even schedule an address change, so you’ll get NYSLRS mail at your seasonal home without interruption.

Manage Your Beneficiaries

Eligible retirees can change their beneficiary for their post-retirement death benefit or update contact information for an existing beneficiary.

If You Haven’t Opened Your Account, Sign Up Today

If you don’t have a Retirement Online account, now is a great time to sign up. Click “Sign Up” on our Retirement Online Sign In page to get started. We have step-by-step instructions on registering for your account and how to sign in for the first time. You may also find our Retirement Online Tools and Tips blog post helpful.

If it’s been a while, you may need to look up your username or reset your password.

If you still need assistance, you can find step-by-step instructions in the Tools & Tips section of the Retirement Online page.

Apply for Retirement in Retirement Online

Ready to retire? Retirement Online makes it fast and convenient to apply for retirement. There are no forms to mail in and nothing to have notarized. If you don’t already have an account, sign up today.

As a reminder, you must submit your application 15 – 90 days before your retirement date. Before you apply for retirement, make sure you have proof of your date of birth on hand. If you choose a pension payment option that leaves a lifetime benefit to a beneficiary when you die, we will need proof of their birth date too.

Retirement Online Makes It Fast and Convenient to Apply for Retirement

From there, you’ll go through a series of screens where you’ll be able to:

  • Choose a retirement date;
  • Get an estimate of your pension and the payment options available to you;
  • Select a payment option;
  • Enter federal tax withholding information;
  • Sign up for direct deposit (have your bank account information ready);
  • Upload required documents, such as proof of date of birth;
  • Pay off your NYSLRS loan or service credit purchase; and
  • Review your employment history.

After you click the “Submit” button, make sure you receive a confirmation message that your retirement application has been successfully submitted before closing your browser.

One Exception — Disability Retirement

NYSLRS provides disability benefits for members who are permanently disabled and cannot perform their duties because of a physical or mental condition. Applications for disability retirement can’t be submitted in Retirement Online. Members who wish to apply for a disability retirement need to submit a paper application. Visit our Disability Benefits page for more information.

For Benefit Information, Read Your Retirement Plan Publication

Your service and disability retirement benefits and death benefits are based on your tier, plan, service credit, and other factors. For comprehensive information about your available benefits, find your NYSLRS retirement plan publication.

10 Things All NYSLRS Members Should Know

Brush up on your Retirement System knowledge! Here are 10 things all NYSLRS members should know.

10 Things All NYSLRS Members Should Know
  1. Lifetime Retirement Benefit
    You are part of a defined benefit pension plan, which provides a lifetime benefit at retirement based on your earnings and years of service.
  2. Qualify for a Retirement Benefit by Becoming Vested
    Becoming vested is a key milestone in every NYSLRS member’s career. Once you’re vested, you have earned enough service to qualify for a retirement benefit, once you meet the minimum age requirements established by your retirement plan.
  3. Tier Determines Benefits
    Your tier determines your eligibility for benefits under your plan and how those benefits are calculated.
  4. Conduct NYSLRS Business Using Retirement Online
    Retirement Online is the fastest and most convenient way to do business with NYSLRS. It only takes a few minutes to open your account. Use Retirement Online instead of calling or mailing for instant access to benefit information and convenient tools to make account changes.
  5. Estimate Pension Using Retirement Online Calculator
    Most members can use Retirement Online to create benefit estimates based on the most up-to-date information we have on file. You can enter different retirement dates and payment options to see how those choices would affect your benefit.
  6. Use Plan Publication to Learn about Benefits
    Your retirement plan publication is a comprehensive source for information about your benefits.
  7. Pension Calculated Using Highest Earnings
    Your final average earnings (FAE) is another major factor in calculating your NYSLRS pension. When we calculate your pension, we find the set of consecutive years (one, three or five, depending on your tier and retirement plan) when your earnings were highest. 
  8. Request Past Service Credit Before Retirement
    Service credit is one of the major factors in calculating your NYSLRS pension. You earn a year of service credit for each year of full-time employment with a participating employer. In some cases, you may also be able to request additional credit for past service.
  9. NYSLRS Membership Includes Death and Disability Benefits
    NYSLRS membership provides more than just retirement benefits. If you become seriously ill or injured, you may be eligible for a disability benefit. And, you may also be eligible to leave a beneficiary a death benefit if you die while working for a public employer.
  10. Best-Funded, Best-Managed
    The New York State Common Retirement Fund holds and invests the assets of NYSLRS on behalf of members, retirees and their beneficiaries and continues to be one of the best-funded and best-managed public pension funds in the nation. Comptroller Thomas P. DiNapoli is the administrative head of NYSLRS and trustee of the Common Retirement Fund.

NYSLRS is one of the largest public retirement systems in America, serving more than 1.2 million members, retirees and beneficiaries. Read A Look Inside NYSLRS to learn more about your retirement system.

Transferring Your Membership to NYSLRS

transferring membership

A lot can change in our lives, and sometimes people switch jobs or professions during their career. Perhaps you were a teacher, and you recently began working for New York State. Or maybe you had a job with New York City, and you took a position with a municipality outside of the city. If you are an active member of more than one public retirement system in New York State, you may have the option of transferring that membership to NYSLRS and receiving credit for that service.

Considering Service Credit

Service credit is a factor in calculating a NYSLRS pension benefit, so increasing your service credit will generally increase your pension benefit.

In some cases, transferring membership may not be beneficial. For example, if you are in a retirement plan that allows for retirement after 20 or 25 years of service (regardless of age), your service usually must be in specific job titles to be creditable toward your pension benefit. If you are in one of these plans, find your retirement plan publication to learn what service is creditable.

If you have questions, contact a customer service representative before you apply to transfer a membership. You can message them using our secure contact form.

Transferring Membership

Members who are transferring membership to NYSLRS must:

  • Be on the payroll in a job that is covered by NYSLRS;
  • No longer work in the job that was covered by the other retirement system; and
  • Still be an active member of the other system (off payroll for that job, but your membership in the other system has not been terminated or withdrawn).

To transfer a membership to NYSLRS, you first must submit a transfer request to your other retirement system. When we receive your membership information from the other retirement system, we will compare your date of membership in NYSLRS with your date of membership in the other system. When the transfer is complete, your date of membership will be the earlier of the two dates. If applicable, your tier will change.

If You Need to Transfer to Another System

You can submit an online request to NYSLRS to transfer your membership from NYSLRS to another New York State public retirement system:

  • Sign in to Retirement Online.
  • In the ‘My Account Summary’ section of your Account Homepage, under ‘I want to…,’ click the “Transfer My Membership” button.

Whether you are transferring in or out of NYSLRS, the transfer is effective when we receive your application, and it may be permanent.

You can find more information about transferring membership on our website.

Know Your Benefits: What If I Leave Public Employment

It may not come up during your career, but if you leave public employment before you are eligible to retire, you should know what happens with your NYSLRS membership and benefits. Your options will depend on how many years of service you have. It’s also important to keep your account information up to date. If you remain a member of NYSLRS after you leave public employment, you can regularly review your account information and keep it up to date by using Retirement Online.

What Should I Do if I Leave Public Employment

Find Out If You Are Vested

NYSLRS members are vested when they have five years of service credit. Sign in to your Retirement Online account to see your total estimated service credit.

  • If you have 5 or more years of service when you leave public employment, and you leave public employment before you are eligible to retire, you can receive a vested retirement benefit when you become eligible.
  • If you leave with between five and ten years of service, you can either remain a member and receive a vested retirement benefit when you become eligible or terminate your membership and receive a refund of your contributions.
  • If you leave with more than ten years of service, you cannot withdraw your NYSLRS membership and you can receive a vested retirement benefit when you become eligible and apply.
  • If you leave with less than ten years of service, you can end your membership and receive a refund of your contributions.

Keep Your Contact Information Updated

It’s important to make sure we have your current mailing address, phone number and personal email address, and let us know about any future changes. That way, you won’t miss important information from us, such as your Member Annual Statement.

To update your contact information, sign in to Retirement Online. Go to ‘My Profile Information,’ find your address, phone number or email address under ‘My Profile Information’ and click “update.”

Keep Your Beneficiaries Updated

If you leave public employment, your beneficiaries may still be eligible for a death benefit, so you should review your beneficiary designations periodically. Sign in to Retirement Online, go to the ‘My Account Summary’ area of your Account Homepage and click “View and Update My Beneficiaries.” Your beneficiary changes will be considered filed on the day you submit them.

Repay Any NYSLRS Loans

If you leave public employment, you will no longer be able to pay off your NYSLRS loans by payroll deduction. If you have any outstanding NYSLRS loans, you must make payments directly to NYSLRS at least once every three months and repay your loan within five years of when it was issued, or you will default on the loan. Defaulting on a loan may carry considerable tax consequences: You’ll need to pay ordinary income tax and possibly an additional 10 percent penalty on the taxable portion of the loan. You can make loan payments to NYSLRS via Retirement Online.

You aren’t eligible to take a new NYSLRS loan once you are off the public payroll.

Receiving a Vested Retirement Benefit

If you are vested, once you reach retirement age, you can receive a lifetime pension based on your salary and service from when you were working in public employment. It’s your responsibility to apply for retirement — NYSLRS will not pay out your pension benefit unless you apply for it.

The earliest date you can receive your retirement benefit depends on your tier and retirement system.

  • Tier 1 and 2 members are eligible for a vested retirement benefit as early as the first of the month following your 55th birthday.
  • Tier 3, 4 and 5 members and Employees’ Retirement System (ERS) Tier 6 members are eligible for a vested retirement benefit as early as your 55th birthday.
  • Police and Fire Retirement System (PFRS) Tier 6 members are eligible for a vested retirement benefit on your 63rd birthday.

For most members, however, if you retire before your full retirement age, you would face a permanent early retirement benefit reduction. The full retirement age is 62 for Tier 1 – 5 members, and age 63 for ERS Tier 6 members and off-payroll PFRS Tier 6 members.

Most members can estimate your pension amount using the benefit calculator in Retirement Online. Sign in to your Retirement Online account, go to the ‘My Account Summary’ area of your Account Homepage and click the “Estimate my Pension Benefit” button. You can also apply for your retirement benefit using Retirement Online.

If You Leave Public Employment with Less than Ten Years of Service

With less than ten years of service credit, you can choose to end your membership and request a refund of your contributions. If you withdraw your contributions, however, you will no longer be eligible to receive a pension benefit. You can withdraw by signing in to Retirement Online, going to the ‘My Account Summary’ area of your Account Homepage, and clicking “Withdraw My Membership.”  

You cannot withdraw from NYSLRS once you have ten years of service credit.

(Note: Tier 1 and 2 members and PFRS Tier 3 (Article 11) members covered by a non-contributory retirement plan can make voluntary contributions. These members can withdraw their voluntary contributions without ending their membership. Contact us if you have questions.)

If you have less than five years of service credit (aren’t vested) and don’t withdraw your contributions, they will continue to earn 5 percent interest for seven years. After seven years off the public payroll, your membership ends automatically, and your contributions will be deposited into a non-interest-bearing account until you withdraw them.

For more information, including tax implications of withdrawing your membership, read Life Changes: What If I Leave Public Employment?.

Use Retirement Online for a Pension or Mortgage Verification Letter

For certain business transactions, such as getting a mortgage or housing, you may be asked to verify your NYSLRS benefit or account information. With Retirement Online, you can get your own verification letter in just a couple quick steps.

Use Retirement Online for a Pension or Mortgage Verification Letter

Pension Income Verification Letter for Retirees

As a retiree, you may need a letter verifying your pension income — maybe for housing or as part of an application for the Home Energy Assistance Program (HEAP).

Retirement Online is the fastest way to get a pension verification letter. Sign in to your account and from the ‘I want to…’ section of your Account Homepage, click the “Generate Income Verification Letter” link.

A pop-up box with a confirmation message will appear. Just click “OK,” and your pension income verification letter will open in a new browser tab, ready for you to print or save.

Mortgage Verification Letter for Members

Members (not yet retired) can quickly generate a mortgage letter in Retirement Online. Sign in to your account and from your Account Homepage, in the ‘I want to…’ section, click the “Generate Mortgage Verification Letter” link.

The letter will show your account summary, including the current balance of your contributions, and if you have a loan, the date of your last loan and current loan balance.

Note for both retirees and members: You can also request a pension income or mortgage verification letter using our secure contact form. Tell us what information you need the letter to include and be sure to provide your personal identification and contact information when you submit the form. In most cases, we’ll mail you a letter within five to seven business days.

Use Retirement Online

Retirement Online is the fastest and most convenient way to conduct business with NYSLRS. Submitting applications through Retirement Online speeds up the process and enables NYSLRS to serve you more quickly. 

If you need help signing in to your account, these tools and tips may come in handy.