Wherever retirement takes you, it’s important to keep NYSLRS informed of any changes to your contact information. That way, you’ll be sure to receive the tax information, news, correspondence and statements we send you. For example, we’ll be distributing 1099-R tax forms in January and Retiree Annual Statements in February.
If you choose to receive these documents by mail, it’s vital you review the address we have on file for you. If your information is incorrect or outdated, you must update your address by December 31. You can get access to your 1099-R and Statement sooner than printed copies are mailed by choosing email as your delivery preference—learn how to get email notifications for important documents below.
Please be aware, changing your address with the United States Postal Service (USPS) does not mean your records will automatically be updated with NYSLRS. Also, USPS will only forward mail to your new address for a limited time—generally, 12 months. To ensure you continue receiving mail from NYSLRS, you must submit a change of address directly to us. This is especially important if you receive your pension payment as a paper check.
Also, if you don’t already have an email address on file, please provide it so we can contact you quickly with important information, such as a change to your benefits.
Use Retirement Online To…
Retirement Online is the fastest and most convenient way to manage your NYSLRS account.
Update Your Contact Information
Sign in to Retirement Online to check your mailing address, phone number and email address—and update them if needed.
Schedule a Change of Address
If you spend time at a seasonal home, you can schedule a change of address to ensure you continue receiving mail from NYSLRS without interruption.
- Sign in to Retirement Online.
- Look under My Profile Information.
- Click update next to mailing address.
- Select or enter the effective date in Change As Of field.
Get Email Notifications for Important Documents
You can get access to your important documents sooner than printed copies are mailed by choosing to receive correspondence, your 1099-R tax form and your Retiree Annual Statement electronically. When you have something to view, we’ll send an email notifying you to sign in to Retirement Online.
To update your delivery preference to email:
- Sign in to Retirement Online.
- Look under My Profile Information.
- Click update next to ‘Contact by,’ ‘1099-R Tax Form Delivery by,’ or ‘Retiree Annual Statement by.’
- Choose Email from dropdown.
Be sure the email address listed in your Retirement Online profile is current.
Note: If you choose email as your delivery preference, you will not receive a printed copy in the mail.
Sign Up for Retirement Online
If you don’t have an account, learn more about Retirement Online and click Register Now to sign up. For help, check out our Retirement Online Tools and Tips blog post.
Sign In to an Existing Account
If you have an account but you haven’t signed in recently, you may have forgotten your user ID or password. Don’t worry—from the customer login page, you can:
- Click the Forgot ID link to look up your user ID.
- Click the Forgot Password link to reset your password.
Read our Forgot User ID and Forgot Password guides for step-by-step instructions.
Will my payment change if I move out of state, also, will my COLA benefits change?
NYSLRS pensions are calculated using a preset formula based on your earnings and years of service—where you live isn’t a factor.
However, in New York State, NYSLRS pensions are not subject to state or local income tax. If you permanently moved to another state or if you spend more than 183 days in that state, your pension may be subject to state or local income taxes.
For general information about which states tax pensions, visit the Retired Public Employees Association’s NYS Pension Taxation Requirements By State page. For questions specific to your situation, consult a tax advisor or contact the state’s tax or revenue agency.
When will I receive the 1099-R tax form by email notification.
We mail printed 1099-Rs by January 31. However, we make 1099-Rs available in Retirement Online sooner than printed copies are mailed.
If you have updated your delivery preferences to receive your 1099-R tax form electronically, you’ll receive your email notification when they’re available. We’ll also post here to let people know they can sign in to Retirement Online to view their forms.
I need up date my direct deposit form
Retirement Online is the fastest and most convenient way to update your direct deposit information. Your changes will generally be applied to your next month’s pension payment.
If you don’t have a Retirement Online account, you can complete an Electronic Funds Transfer Direct Deposit Enrollment Application (RS6370) and submit it using our secure contact form or by mail. Please note, using a paper form will take longer for the information to reach us, and it may take up to 60 days to apply your changes. Be sure to attach a voided check or have a bank representative complete section three of the form.
I now live in Germany. Can I contact you by email to change my address and phone number?
Your message is important to us, and we have sent you a private message in response.
i didn’t know i had a website address ?
For account-specific questions, please message our customer service representatives using our secure contact form. Filling out the secure form allows NYSLRS to safely contact you about your personal account information.
Thank you for sending us your information. We have forwarded your number to a customer service representative. You should hear from them soon.
Thank you for sending us your information. We have forwarded your number to a customer service representative. You should hear from them soon.
I have a new cell phone number. When I try to log on I am asked to receive a text or call to the number I do NOT have. I am not able to change my phone number or log into my account. What can I do?
Your message is important to us, and we have sent you a private message in response.
I am in the same situation as Ali..I changed my phone number and I am asked to receive a text or call to the number I do NOT have. I am not able to change my phone number or log into my account. Please help.
Your message is important to us, and we have sent you a private message in response.
I am a NYS retiree and have changed my address in the retirement system, but I am still receiving my dental coverage information at my old address. Anthem is telling me to change the address with the employer. What else do I need to do to have Anthem mail things directly to my new address?
It’s important to keep your contact information up to date with NYSLRS. However, NYSLRS doesn’t administer health insurance programs for its retirees.
For New York State retirees and some municipal retirees, the New York State Department of Civil Service administers the New York State Health Insurance Program (NYSHIP). You can find contact information for the Department of Civil Service at https://www.cs.ny.gov/home/contact.cfm.
If you retired from a public employer that does not participate in NYSHIP, your former employer’s benefits administrator should be able to help you.
I work in a Skilled Nursing Facility and a resident who moved here has no POA and a certificate of incapacity so she cannot sign for herself. I used the contact form to ask for help on July 2 and have gotten no answer as of August 8. Our facility is her Representative Payee for SSA.
How can I get her address changed for her pension?
Your message is important to us, and we have sent you a private message in response.
Thank you. I responded.
Dear NYSLRS
I noticed in the section called Annual Retiree Statement it says:
“However, we can deduct retiree premiums from pension payments at your former employer’s request. If you have questions about health insurance coverage and you retired from a New York State agency, contact the New York State Department of Civil Service. If you retired from a public employer other than New York State (a county, city, town, village or school district), please contact your former employer’s benefits administrator. If health insurance is not deducted from your benefit, this amount will be $0.00.”
Is this potential deduction for NYSHIP health insurance from our pension a pre-tax or a post-tax deduction ?
Thank you
Generally, NYSHIP health insurance premiums are deducted from pension payments after taxes.
For information about your specific pension payments, please contact our customer service representatives using our secure contact form. Filling out the secure form allows NYSLRS to safely contact you about your personal account information.
Hello NYSLRS
I notice in the section about the Annual Retiree Statement it says:
“However, we can deduct retiree premiums from pension payments at your former employer’s request. If you have questions about health insurance coverage and you retired from a New York State agency, contact the New York State Department of Civil Service. If you retired from a public employer other than New York State (a county, city, town, village or school district), please contact your former employer’s benefits administrator. If health insurance is not deducted from your benefit, this amount will be $0.00.”
Would this potential deduction for NYSHIP insurance premiums from our pension be a pre-tax deduction or a post-tax deduction?
Generally, NYSHIP health insurance premiums are deducted from pension payments after taxes.
For information about your specific pension payments, please contact our customer service representatives using our secure contact form. Filling out the secure form allows NYSLRS to safely contact you about your personal account information.
I live overseas and am not permitted to login to retirement online, but would prefer to get my 1099 via email.
We’re sorry; we can’t securely send your 1099-R tax form as an email attachment.
Retirement Online is the only way we can electronically deliver sensitive documents. Retirees with “email” as their delivery preference simply receive an email notification when they can sign in to view their documents.
Unfortunately, as you mentioned, Retirement Online is not accessible to customers outside of the United States and Canada.