Tag Archives: phone consultations

NYSLRS

We’re Here for You: Doing Business with NYSLRS from Home

To protect the health of our members and employees, our NYSLRS consultation site offices are closed until at least March 30, 2020. The best method for customers who wish to submit documents and conduct business with us is through Retirement Online. There you can complete an estimate, update your information, and even file for retirement. 

All customers with previously scheduled appointments are being contacted and offered phone consultations. If you would like to schedule a phone consultation, or have retirement-related questions, you can contact us at 1-866-805-0990 (518-474-7736 in the Albany, NY area) or email us using our secure contact form.

Our NYSLRS’ essential staff continue to do Retirement System work. We are processing mail and applications, answering phone calls and responding to emails during this time.

Doing Business with NYSLRS from Home

What Can You Do in Retirement Online?

Retirement Online gives you an easy and secure way to review your NYSLRS benefit information and conduct transactions in real time. In many cases, you can use Retirement Online instead of sending forms through the mail or calling NYSLRS. Here’s a quick look at some of its features:  

  • Update Contact Information
    Do you have a new mailing address, email address or phone number? Make sure NYSLRS can get in touch with you by updating your contact information.
  • Update Your Beneficiary Information
    You can designate beneficiaries for your death benefits, and also make updates to existing beneficiaries.
  • Create a Pension Verification Letter or Mortgage Letter
    If you’re a retiree and need to provide proof of your retirement income, you can generate and print an income verification letter from your account. If you’re a member and need to verify your retirement account information, you can generate and print a mortgage letter when you need it.
  • Update Your Last Name
    If you changed your last name recently, you can change it online instead of submitting a Name Change form.
  • Change Your Correspondence Preference
    Would you prefer to receive emails from NYSLRS instead of mail? You can update your correspondence preference and receive an email notification from NYSLRS whenever we have updated information to send you. (Please note that some information, such as tax forms, will be sent by mail for security purposes.)
  • Estimate Your Pension (Members Only)
    You can estimate your pension benefit based on up-to-date account information, then save or print the estimate for your records.
  • Manage Loan and Service Credit Payments (Members Only)
    Need to pay back a loan or purchase service credit? You can adjust your payment amount or make a lump sum payment.
  • Apply for Retirement
    Ready to retire? You can file your service retirement application right from home.
  • Apply for a Loan (Members Only)
    Eligible members can apply online to take a loan out against their NYSLRS contributions.

If you need help with Retirement Online, please refer to our Retirement Online Tools and Tips blog post.

Other Ways to Get NYSLRS Information

Our Contact Us page contains helpful information and answers to questions you may have about your NYSLRS membership.

You can also receive NYSLRS updates by following us on Facebook and Twitter.

Thank you for your patience and understanding as NYSLRS works to prevent the community transmission of the coronavirus (COVID-19) while continuing to do its essential work.