Retirement Online is the fastest and most convenient way to review your retirement account details and conduct transactions in real time. In many cases, you can use Retirement Online instead of sending forms through the mail or calling NYSLRS. For example, members can create a pension estimate or apply for retirement, and retirees can update their direct deposit information or view detailed pay stubs of their pension payments. Here’s some information to help you register, sign in, reset your password and more.
Registering for Retirement Online
If you don’t have an account, learn more about Retirement Online and click Register Now. When you sign up for an account, you will be asked to identify yourself, confirm your Social Security number and verify your identity for security reasons. Then you’ll be prompted to create your user ID and password. For help, read our guide to registering for an account.
After you sign in for the first time, you’ll need to choose security questions and submit answers. Make sure you remember your responses—you’ll need to answer these questions again if you forget your user ID, need to reset your password or get locked out of your account.
Keep Your Password Current
Be sure to sign in to Retirement Online at least once a year and update your password so it doesn’t expire.
Forgot Your User ID or Password
You can retrieve your user ID or reset your password yourself from the login page. You’ll need to identify yourself and answer security questions you set when you signed in for the first time.
To look up your user ID, click Forgot ID above the User ID field. For step-by-step instructions, read our Forgot User ID guide.
If you’ve forgotten your password and need to reset it, click Forgot Password above the Password field. For step-by-step instructions, read our Forgot Password guide.
Account Lock Out
What Web Browser to Use
Retirement Online works best in Microsoft Edge and Google Chrome. If you’re having trouble signing in, clearing your browsing data may help. For step-by-step instructions, read our Clear Your Cache guide for.
Retirement Online is generally available:
- Monday, Wednesday and Friday from 7:00 am to 10:00 pm
- Tuesday and Thursday from 7:00 am to 6:00 pm
- Weekends from 6:00 am to 11:00 pm
For the latest hours of availability, visit the Retirement Online Sign In page.