We hope you are one of the more than 150,000 NYSLRS members who have signed up for Retirement Online, the convenient and secure way to review your NYSLRS benefits and conduct transactions. If you are, and you experience a problem accessing Retirement Online, the information below might help.
Forget Your Password?
If you forget your password, you can reset it. From the Sign In page, click Forgot Password. Once you enter your user ID and answer your security questions, you can choose a new password. Be sure to follow the password creation guidelines in the gray box.
Forget Your User ID?
If you forget your user ID, you can retrieve it. From the Sign In page, click Forgot ID. Once you provide some identifying information and answer your personal security questions, your user ID will be provided.
Register Your Device
To register your device, sign in using the device you want to add. (Make sure it really is private; don’t use a public device, such as a computer at the library.) When the Enter Your Security Code box appears, select I am logging in from a private device, and check Save this device as a trusted device for future logins.
Internet Browsers
A browser is the software you use to access the Internet. Retirement Online works best with Microsoft Internet Explorer and Google Chrome. For more information, view our troubleshooting guide.
Still Need Help?
If you need help, call center agents are ready to assist at 1-866-805-0990 (518-474-7736 in the Albany, New York area). Agents are available weekdays from 7:30 am to 5:00 pm. You can also:
- Click Tools & Tips on the Retirement Online homepage to find step-by-step instructional guides.
- Email us using our secure contact form at emailNYSLRS.com.
Haven’t Signed Up?
To register, go to the NYSLRS home-page and click the Retirement Online “Sign-In” area.