Retirement Online provides a safe and convenient way to review your retirement account details and conduct transactions in real time. In many cases, you can use Retirement Online instead of sending forms through the mail or calling NYSLRS. Need help accessing Retirement Online? Here’s some handy information to help you sign in, reset your password, and more.
Registering for Retirement Online
When you sign up for a Retirement Online account, for security reasons, you will be asked to identify yourself, confirm your Social Security number, verify your identity and create credentials. Read our Registering for Retirement Online guide for help with the registration and sign in process.
Secure Sign-In
Retirement Online uses a two-step sign-in process to securely sign you in to your account. First, you’ll enter your user ID and password, and check the Google reCAPTCHA box. After you click the Sign In button, you’ll receive a security code to complete the sign-in process.
Your security code can be sent to you through an automated phone call or as a text message to your cell phone. Request the security code once and wait to receive the code.
If you receive the security code by text message, you must enter the six-digit code provided in the body of the text message.
Once you enter the security code, you can access your account.
Forgotten User IDs or Passwords
Did you know that you can retrieve your user ID or reset your password on your own? This is a helpful tip to remember, because if you enter an incorrect password three times, your account will be locked.
If you’ve forgotten your user ID, go to the Retirement Online sign-in page. Click the “Forgot ID” link above the User ID field. From there, you can identify yourself and answer security questions to receive your user ID. Read our Forgot User ID guide for step-by-step information.
If you’ve forgotten your password, click the “Forgot Password” link above the Password field. From there, you can identify yourself with your user ID and answer security questions to reset your password. Read our Forgot Password guide for step-by-step information.
In the event you become locked out of your account, you can call our customer service representatives at 1-866-805-0990 (518-474-7736 in the Albany, NY area). Press 2 to access the member, retiree and beneficiary menu, follow the prompts, and then press 1 for Retirement Online assistance.
What Web Browser to Use
Retirement Online works best in Internet Explorer and Google Chrome. If you’re having trouble signing in, sometimes clearing your browser’s history can help. Read our Clear Your Cache guide for step-by-step information.
Retirement Online is available Monday thru Friday 7:00 am – 6:00 pm and weekends 6:00 am – 11:00 pm. Over time, we will expand our hours to better serve you. For more information, please visit our Retirement Online Learn More page.