5 thoughts on “Direct Deposit Pension Payments

  1. NYSLRS Post author

    Retirement Online is the fast and convenient way to view and update your contact information.

    • Sign in to Retirement Online.
    • Look under My Profile Information.
    • Click update next to mailing address, phone number, or email address.
    • You can also update your mailing address, phone number and email address by printing and completing a  Change of Address form (RS5512). You can submit it by attaching it to our secure contact form or by mail. Please note, paper forms take longer to process.

      If you need to have the form mailed to you at your new address, please submit your request using our secure contact form.

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  2. Madeline Rivera

    Im having trouble activating my online retirement page. I tried to reset my password but was unsuccessful. Please contact me to help me reactivate my online page.

    Reply
    1. NYSLRS Post author

      For help with unlocking your Retirement Online account, please call our customer service representatives at 866-805-0990, press 2, then follow the prompts. You can also message them using our secure contact form. Filling out the secure form allows them to safely contact you about your personal account information.

      Reply
  3. Magdalena Klodnicka

    Is it possible to receive pension abroad?

    I’m thinking about retiring in Europe in the future.

    Thank you

    Reply
    1. NYSLRS Post author

      Yes, many of our retirees live abroad. However, living outside the U.S. can affect direct deposit and access to Retirement Online.

      NYSLRS provides direct deposit through the National Automated Clearing House Association (NACHA) Network, which facilitates batch payment processing within the U.S. to domestic U.S. financial institutions. We do not transfer funds into international accounts across national borders.

      Also, Retirement Online is not accessible to customers outside of the United States and Canada. This is to safeguard your personal information and keep your account secure. If you need to do business with NYSLRS, you can still download forms you may need from our website.

      If you have other questions about your specific plans to live abroad, please call our customer service representatives at 866-805-0990. Press 2, then follow the prompts. You can also message them using our secure contact form. Filling out the secure form allows them to safely contact you about your personal account information.

      Reply

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