
With direct deposit, your pension payment is deposited directly into your bank account on the last business day of each month. It’s fast, convenient and secure. And if you change banks or open a new account, you can avoid delays or any interruption in receiving your pension payments by using Retirement Online to update your direct deposit information.
Keep Your Direct Deposit Information Updated
It’s important to notify NYSLRS as soon as possible if you change financial institutions or accounts. After you submit changes, we’ll send you a confirmation letter with the effective date of the change.
Important: You should keep your current bank account open until you receive our letter confirming the date we will begin depositing your pension payment into your new account.
Use Retirement Online to Update Your Direct Deposit Information
Retirement Online is the fastest and most convenient way to update your direct deposit information. Your changes will generally be applied to your next month’s pension payment.
- Sign in to Retirement Online.
- Look under I want to… (located at the top right).
- Click Update Direct Deposit link.
- Follow steps to update your bank account number and routing number.
If you have a joint account holder on your account, you’ll need to print and complete the Electronic Funds Transfer Direct Deposit Enrollment Application (RS6370) and have your joint account holder sign the form. It’s best to do this in advance, so you can upload the completed form while updating your information in Retirement Online. However, you can upload the completed form later.
Other Ways to Update Your Direct Deposit Information
You can update your direct deposit information by completing an Electronic Funds Transfer Direct Deposit Enrollment Application (RS6370) and submitting it using our secure contact form or by mail. Please note, using a paper form will take longer for the information to reach us, and it may take up to 60 days to apply your changes. Be sure to attach a voided check or have a bank representative complete section three of the form.
If you are updating account numbers but not changing banks, your bank can fax your direct deposit changes to 518-473-5323. A bank representative must include the following information on their letterhead:
- Your name;
- Your NYSLRS ID or retirement number;
- Old and new account numbers and bank routing number; and
- A bank representative’s signature.
Note: If your bank faxes your request, you don’t have to update your direct deposit information in Retirement Online or submit a paper application.
Sign Up for Direct Deposit
With direct deposit, your pension payment is deposited directly into your bank account—it’s fast, convenient and secure. You’ll avoid mailing delays, trips to the bank in bad weather and standing in line to cash a check. And you won’t need to worry about your check being lost or stolen.
- Sign in to Retirement Online.
- Look under I want to… (located at the top right).
- Click Update Direct Deposit link.
- Follow steps to add your bank account number and routing number.
For More Information
For more information, visit our Direct Deposit page, and check our Pension Payment Calendar for a list of dates pension payments are direct deposited.

Retirement Online is the fast and convenient way to view and update your contact information.
You can also update your mailing address, phone number and email address by printing and completing a Change of Address form (RS5512). You can submit it by attaching it to our secure contact form or by mail. Please note, paper forms take longer to process.
If you need to have the form mailed to you at your new address, please submit your request using our secure contact form.
Im having trouble activating my online retirement page. I tried to reset my password but was unsuccessful. Please contact me to help me reactivate my online page.
For help with unlocking your Retirement Online account, please call our customer service representatives at 866-805-0990, press 2, then follow the prompts. You can also message them using our secure contact form. Filling out the secure form allows them to safely contact you about your personal account information.
Is it possible to receive pension abroad?
I’m thinking about retiring in Europe in the future.
Thank you
Yes, many of our retirees live abroad. However, living outside the U.S. can affect direct deposit and access to Retirement Online.
NYSLRS provides direct deposit through the National Automated Clearing House Association (NACHA) Network, which facilitates batch payment processing within the U.S. to domestic U.S. financial institutions. We do not transfer funds into international accounts across national borders.
Also, Retirement Online is not accessible to customers outside of the United States and Canada. This is to safeguard your personal information and keep your account secure. If you need to do business with NYSLRS, you can still download forms you may need from our website.
If you have other questions about your specific plans to live abroad, please call our customer service representatives at 866-805-0990. Press 2, then follow the prompts. You can also message them using our secure contact form. Filling out the secure form allows them to safely contact you about your personal account information.