More than 495,000 members and retirees have discovered that Retirement Online is a secure, convenient way to do business with NYSLRS. Now retirees can do even more online.
Check out these new features in Retirement Online for retirees:
Manage Your Direct Deposit
Ninety-six percent of NYSLRS retirees already receive their pension payments with direct deposit. Now you can use Retirement Online to securely update your bank account information. Whether you’ve switched banks or just need to update your bank account information, you can make those changes online.
If you’re still receiving your pension by mailed paper check, sign up for direct deposit through Retirement Online and get your money faster.
View a “Pay Stub” of Your Pension Payment.
You can access full “pay stubs” for your payments from January 2023 onward by clicking the date of the payment you want to view. You can track year-to-date totals and any deductions for health insurance, union dues, tax withholding or disbursements under a domestic relations order. NYSLRS will also send you a notice whenever your net payment amount changes.
Other Retirement Online Features for Retirees
These new features add to what you can already do with Retirement Online:
Update Your Contact Information
Moving? Changing your phone number or email address? It’s easy to keep NYSLRS updated so you won’t have to worry about missing important news and information about your benefits.
You can schedule an address change so you’ll get NYSLRS mail at your seasonal home without interruption.
Manage Your Beneficiaries
Eligible retirees can change their beneficiary for their post-retirement death benefit or change the contact information for an existing beneficiary.
Retirement Online makes it easy to view your beneficiary selections and submit changes instantly.
Coming In 2024 — Print Your Own 1099-R
In January 2024, you will be able to view, download and print your 1099-R tax form in Retirement Online (starting with the 1099-R for your 2023 pension earnings).
Also, starting this summer, you’ll have the option to sign up to receive an email notification each January as soon as your 1099-R is ready to view in Retirement Online. From your account, you’ll be able to download and print the form rather than waiting to receive it in the mail.
If You Don’t Have an Account, Sign Up Today
If you don’t have a Retirement Online account, now is a great time to sign up. Click “Sign Up” on our Retirement Online Sign In page to get started. If you need help, we have step-by-step instructions on registering for your account and how to sign in for the first time. You may also find our Retirement Online Tools and Tips blog post helpful.
Already have an account? Sign in and make sure your email and mailing address are current to ensure that you receive important information from NYSLRS in the coming year.
If it’s been a while, you may need to look up your username or reset your password. If you still need assistance, call our customer service representatives at 866-805-0990, press 2 to access the retiree menu, follow the prompts, and then press 1 for Retirement Online assistance.
I’ve seen people mention a portal and knowing the date their recalculation has started- how can I get this info?
To find out whether your pension is being recalculated, you can message our customer service representatives using the secure contact form on our website. Filling out the secure form allows them to safely contact you about your personal account information.
Im trying to generate a verification letter of my monthly benefits and the site is not allowing me to do so, any suggestions
We’re sorry for the trouble you’re having.
For help creating an income verification letter in Retirement Online, please call our customer service representatives toll-free at 866-805-0990. Press 2 and follow the prompts.
If you are having trouble signing in to Retirement Online, you may find the Tools & Tips section of our Retirement Online page helpful. It has step-by-step troubleshooting guides covering topics such as registering for Retirement Online, resetting your password, recovering a forgotten user ID and more.
I think the problem for those of us who think their pension and benefits have been calculated correctly is that they seem to be able to change it at any time. After 8 months of retirement, I got notified that I don’t qualify for the death benefit (although I believe I do). I sent a message and haven’t even received the email telling me they got the message. I would like to feel sure that I am not going to be told they’ve overpaid me or something. There should be some accountability from them.
Your message is important to us, and we have sent you a private message in response.
I retired in March 28 2022 from Great meadow correctional facility why does it take so long for your final adjustment? Its very frustrating that it takes this long to finalize the numbers its all on computers.
Virtually all initial pension payments are made timely by the end of the month following retirement. These payments are closer than ever to a retiree’s final calculation. NYSLRS often receives adjustments to earnings for retirees well after the date of retirement and is working hard to recalculate pension amounts and provide retroactive payments as quickly as possible. We apologize for the length of time this has taken for some retirees. Thank you for your patience.
out since 04/20 don’t hold your breathe. I know guys out over 5 years and are still waiting.
I retired in March 2022. I would like to find out where I am in getting my final numbers.
Thank you.
When you retire, your pension payment is based on the salary and service information we have on file for you at retirement. NYSLRS often receives adjustments to earnings for retirees well after the date of retirement and is working hard to recalculate pension amounts and provide retroactive payments as quickly as possible. We apologize for the length of time this has taken for some retirees. Thank you for your patience.
Hello,I retired on October 12th,2022 and I’m still waiting for my finalize paper work for my monthly pay. I still do not know if they paid me for my sick leave and for my lag pay, and for my 3 biggest years of overtime .Rockland Phys Center pay roll in Orangeburg New York.To this day payroll did not fill the paper work out right,they left questions out on the form #4 #5 #6 can any one help me.Thank You
For account-specific questions about what information NYSLRS has received, please call our customer service representatives at 866-805-0990, press 2, then follow the prompts. You can also message them using our secure contact form. Filling out the secure form allows them to safely contact you about your personal account information.
sorry it took me long to respond, but i have done everything that everybody was saying. it should not be my reasonability to hunt down all my years that i worked when you have computers to do all the work.And to get Rockland Phscy Center in Orangeburg New York to help me they wont.This is how retires are treated after working all those years, very embarrassing and unprofessional.
Your message is important to us, and we have sent you a private message in response.
I retired June 2021 and I have still not received my final paperwork on my final pay. They told me not to worry it will go back to the day I retired. Very disappointing
NYSLRS is working hard to recalculate pension amounts and provide retroactive payments as quickly as possible. We apologize for the length of time this has taken for some retirees. Thank you for your patience.
I retired in January of 2021and I was told the same thing. I am waiting for my sick time accruals to be figured into my pension. I could be deceased by the time they get this finished.
Don’t feel bad I retired in December 2021 and still have not got my finalize numbers I spoke to a woman beginning of June. She said it was going to be sent to management upstairs but it would still take a couple of months now we’re in the middle of August 19 months after retirement still haven’t got my actual payment
RE: Beneficiaries: I used Ret Online PLUS mailed a Notarized form to correct a beneficiary DOB. The form was received by NYSLRS on 10/14/22, but the correction has still not been made. It’s been 8 months — when will correction be made?
For questions about the status of a request you submitted, please call our customer service representatives at 866-805-0990, press 2, then follow the prompts. You can also message them using our secure contact form. Filling out the secure form allows them to safely contact you about your personal account information.
I am more than happy with the retirement system. I get my money every month, right on time and sometimes a little early. Always able to get a quick response and the new updates to the website are fabulous, keep up the good work!
Thank you for your kind words. They are greatly appreciated.
Hi, I appreciate everything that I can do on line, however, I need form SSA 131 filled in to bring to the Social Security Office. The wait on the phone is over an hour and a half and I need this asap. Is there another way of contacting you for this information?
Form SSA 131 indicates that it’s to be completed by an employer. For assistance with this form, please contact your former employer.
I am also waiting for a recalculation for almost a year. My employer submitted incorrect information and I am having trouble getting this resolved. I guess I will have to get in touch with the state comptroller’s office to get this resolved.
Your message is important to us, and we have sent you a private message in response.
Sorry to hear about your problem. I’ve been waiting for 19 months and everybody keeps telling me it takes up to 18 since I’ve retired they’ve changed my health insurance three times and that was immediate. Not really sure what the hell goes on after you retire but they definitely don’t wanna give you the money they owe. Retired from green haven 12/15/21 the retirement amount I’m receiving is the amount I figured out at 11:15 a month before I retired
Your message is important to us, and we have sent you a private message in response.
It has been three years for me as of today. My portal shows the recalculation has been open since February of this year!!! so I would no bet on 19 months
Where can I find this portal?
NYSLRS’ online portal is called Retirement Online. To sign up for an account, please visit our Retirement Online Sign In page, where you can access your NYSLRS information.
Click the Sign Up link under the Customer Sign In button to get started.
I retired in 2020. The retirement system started my recalculation in 2021. It is 2023 and I’m still waiting 3 years after my retirement. I’ve contacted them a few times and received no resolution. In my words, I was told, we’ll get to it when we get to it.
Your message is important to us, and we have sent you a private message in response.
Same response I got…also been three years.
I was supposed to get the 2% raise that I was working full time during. Gov. CUOMO decide to “save” our jobs and hold off giving us the money already allocated and in the account. When he lifted it I had just retired. I never had it figured in as far as I can see. I sent a letter. It seems to have been closed. The people that work with the pension are over worked and shorthanded. I think we fall through the cracks and Noone has time to care.
For questions about your retirement benefits, please call our customer service representatives at 866-805-0990, press 2, then follow the prompts. You can also message them using our secure contact form. Filling out the secure form allows them to safely contact you about your personal account information.
was locked out, Andrew helped me to a point–had to end call to enter code–guess what locked out again system would not take the code numbers they sent me–call back tomorrow for another wait due to high volume
We’d like to help resolve your issue. Your message is important to us, and we have sent you a private message in response.
Good question
Very interesting news letter. Enjoyed reading all articles.
Big deal!
Its still has limited hours of availability and ive been retired for 4 yrs and still cant get a recalculation of benefits.
I retired June 2020, I’m still waiting for my sick leave to be credited to my pension, and have a pension recalculation!?
Virtually all initial pension payments are made timely by the end of the month following retirement. These payments are closer than ever to a retiree’s final calculation. NYSLRS often receives adjustments to earnings for retirees well after the date of retirement and is working hard to recalculate pension amounts and provide retroactive payments as quickly as possible. We apologize for the length of time this has taken for some retirees. Thank you for your patience.
Why can’t NYSLRS give time info re: final calculations like used to be done anymore? At the beginning of the year (this year), they stated they’d completed all calculations for 2020 retirees and were starting on retirees from 2021. But its always a different response when calling. A year ago I was told mine was assigned to a specialist for final calculations but at a subsequent call was told that it wasn’t.
Your message is important to us, and we have sent you a private message in response.
They are not being truthful saying they have completed all final calculations for 2020 retirees. I retired on 12/31/2020 and still have not received my final calculation!
Your message is important to us, and we have sent you a private message in response.
I waited close to 3 yrs for a Recalculation of my pension. I emailed Governor Hochul and 2 weeks later I received it.
I’ve been retired for two years and can’t even get an estimate on the time period for finalizing my pension amount. How can any agency be this far behind?
Why not increase our pensions in the manner put forth by the State Employees Retirement Association’s Bill? We are only getting 1/2 of a cola based on the only the first $18,000 of our retirement. Inflation is out of the world as it was in the late 70s and early 80s due to Democrats like Jimmy Carter. Prove you can do as well or better than Ronald Reagan. I am a registered Democrat but I am ashamed that my party does nothing for the Retirees but is always out there helping people living other nations and giving out welfare for the new arrivals. When are we going to help ourselves?
Thanks for the updated tools and coming soon features. Really appreciate the improvements, much easier to control and monitor our Retirement Accounts. Keep up the good work.
Thank you for your kind words. They are greatly appreciated.