Retirement Online for Retirees

More than 427,000 members and retirees are using Retirement Online — a secure and convenient way to do business with NYSLRS.

Retirement Online for Retirees

You can use Retirement Online to:

View Your Benefit Information

Review the most up-to-date information about your account. Check on the details of your pension and review deductions.

Generate an Income Verification Letter

You may need to prove your pension income for any number of reasons, such as applying for a mortgage or renting an apartment. With Retirement Online, you can generate an income verification letter any time you need one.

Update Your Contact Information

Moving? Changing your phone number or email address? It’s easy to keep NYSLRS updated so you won’t have to worry about missing important news and information about your benefits.

Snowbirds, take note. You can schedule an address change so you get NYSLRS mail at your seasonal home without interruption. This will ensure that you get your 1099-R tax forms in time to file your tax return.

Manage Your Beneficiaries

You can change the beneficiary for your post-retirement death benefit or change the contact information for an existing beneficiary.

Retirement Online makes it easy to view your beneficiary selections and submit changes instantly.

New Retiree Features Coming in January

We continue to improve and expand the services Retirement Online offers. In fact, this January, we’re adding new retiree features. They’re designed to give you greater insight into your retirement account and enable you to conduct business with your Retirement System without having to mail in forms or make a phone call.

Retirement Online for Retirees – New FeatureManage Your Direct Deposit

Ninety-five percent of NYSLRS retirees already receive their pension payments with direct deposit, and it’s about to get even more convenient. Soon, you’ll be able to use Retirement Online to update your bank account information. Whether you’ve switched banks, need to update your account details or want to add a joint account holder, you’ll be able to make those changes online.

Are you still receiving your pension by check? You’ll soon be able to sign up for direct deposit through Retirement Online and get your money faster.

Retirement Online for Retirees – New FeatureChange Your Federal Tax Withholding

If you need to adjust the amount of federal tax withholding coming out of your pension payments, you’ll be able to sign in to your account to update your filing status, change your dependents or make other adjustments to your withholding.

Retirement Online for Retirees – New FeatureView a “Pay Stub” of Your Pension Payment

Right now, you can look up your current monthly benefit details in Retirement Online, but soon you’ll be able to access full “pay stubs” for your payments from January 2023 onward by clicking the date of the payment you want to view. You’ll also be able to track year-to-date totals.

How to Get Ready

If you don’t have a Retirement Online account, now is a great time to sign up. Click “Sign Up” on our Retirement Online Sign-In page to get started. If you need help, we have step-by-step instructions on registering for your account and how to sign in for the first time. You may also find our Retirement Online Tools and Tips blog post helpful.

Retirement Online is secure and safe to use. When you sign up for an account, for security reasons, you will be asked to identify yourself, confirm your Social Security number, verify your identity and create credentials. Retirement Online also uses a two-step sign-in process for secure sign in. Remember, one of the best ways to prevent online fraud is for you to open your Retirement Online account using the personalized credentials you choose. That simple step will prevent any fraudster from trying to open an account in your name, whether it’s Retirement Online or any other online account.

Already have an account? Sign in and make sure your email and mailing address are current to ensure that you receive important information from NYSLRS in the coming year. If it’s been a while, you may need to look up your username or reset your password.  If you’re having trouble accessing your account, email us using our secure contact form or call our customer service representatives at 866-805-0990 (518-474-7736 in the Albany, NY area). Press 2 to access the retiree menu, follow the prompts, and then press 1 for Retirement Online assistance.

12 thoughts on “Retirement Online for Retirees

  1. Melody Cayea

    I have been retired 3 years. Still waiting on my final FAS with the release of my time accurals. How long does it take?

    1. NYSLRS Post author

      Virtually all initial pension payments are made timely by the end of the month following retirement. These payments are closer than ever to a retiree’s final calculation. NYSLRS often receives adjustments to earnings for retirees well after the date of retirement and is working hard to recalculate pension amounts and provide retroactive payments as quickly as possible. We apologize for the length of time this has taken for some retirees. Thank you for your patience.

  2. Rebecca Zdon

    My retirement online account is locked. When I call the NYSLRS Call Center at 1-866-805-0990 it says the call volume is high and to try again the next day. I did this more than once and remember this happened last year and I couldn’t get a hold of anyone and gave up. Can someone tell me what I need to do? I need to get into the system today…

    1. NYSLRS

      For help with Retirement Online, please contact the NYSLRS Call Center at 1-866-805-0990 (or 518-474-7736 in the Albany, New York area), press 2 and follow the prompts. The Call Center is available Monday through Friday from 7:30 am – 5:00 pm.


    Thanks for your great work. I know it’s hard but Mr. Dinapoli and you guys are doing a great job. Thanks again and happy new year to you.

  4. kat smolinski

    It’s nice to hear improvements are coming, but it’s crazy that it’s taking up to 3 years for folks to get a final determination of their retirement benefits! OSC needs to put more emphasis on this.

    1. Debra Ilardi

      I agree waiting 3 years is not acceptable and not fair to the retirees especially with the cost of living increasing.

    1. NYSLRS Post author

      Retirees will be able to change their federal tax withholding in their Retirement Online accounts beginning in January 2023. In the meantime, if you need to change your withholding, please fill out and send us a W-4P form.

      You can also check your current withholding amount in Retirement Online.


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