Retirement Online for Retirees Keeps Getting Better

More than 480,000 members and retirees have discovered that Retirement Online is the fastest way to do business with NYSLRS. It’s secure and convenient, and helps you avoid calling or mailing forms. It also gives you instant access to information about your benefits. And, your important documents will be available online, sooner than printed copies are mailed.

Retirement Online for Retirees Keeps Getting Better

Retirees Can Do Even More in Retirement Online

The Fastest Way to Get Your 1099-R Tax Document

With Retirement Online, you can get the tax information you need faster. If you receive a taxable benefit from NYSLRS, your 1099-R is now available online. Sign in to view, save or print your tax form for 2023.

View Your Retiree Annual Statement Online

Your Retiree Annual Statement provides important information about your benefit amount, deductions and tax withholding. Beginning with your 2023 Statement, you can now access it in Retirement Online.

Make the Switch to Email and ‘Go Green’

Be the first to know when documents are available online — email delivery gives you access to your important documents sooner. It also helps the environment by reducing paper consumption. ‘Go green’ by choosing the paperless option.

It’s easy to make the switch. To receive an email when your 1099-R tax form and Retiree Annual Statement are available in Retirement Online next year:

  • Sign in to Retirement Online.
  • From your Account Homepage, click the “update” link next to ‘1099-R Tax Form Delivery by’ or ‘Retiree Annual Statement by.’
  • Choose “Email” from the dropdown.

Be sure to check that the email address listed in your Retirement Online profile is current.

If you choose the email delivery preference, you will not receive a printed copy in the mail.

Don’t Forget These Timesaving Features

Change Your Federal Tax Withholding

No forms needed — Retirement Online is the fastest way to update your withholding. If you submit your changes by the middle of the month, they will generally be applied to that month’s payment.

Generate a Pension Verification Letter

There are organizations that may ask you for a letter verifying your pension income — maybe for housing or as part of an application for the Home Energy Assistance Program (HEAP). You can use Retirement Online to save or print your own letter any time you need one.

Manage Your Direct Deposit

Use Retirement Online to securely update your direct deposit bank account information. Whether you’ve switched banks or need to move your deposits to a different account, you can make those changes quickly with Retirement Online. Changes are generally applied within one to two payments, and more quickly than if you send in a paper form.

View Your Pension Pay Stubs

You can access pay stubs for your benefit payments by clicking the date of the payment you want to view. You can track year-to-date totals and any deductions for health insurance, union dues, tax withholding or disbursements under a domestic relations order, giving you greater insight into your benefits. NYSLRS will also send you a notice whenever the amount of your monthly payment changes.

Update Your Contact Information

Let us know if you move or your phone number or email address change. Update your contact information quickly in Retirement Online to make sure you continue to receive important news and information about your benefits.

You can even schedule an address change, so you’ll get NYSLRS mail at your seasonal home without interruption.

Manage Your Beneficiaries

Eligible retirees can change their beneficiary for their post-retirement death benefit or update contact information for an existing beneficiary.

If You Haven’t Opened Your Account, Sign Up Today

If you don’t have a Retirement Online account, now is a great time to sign up. Click “Sign Up” on our Retirement Online Sign In page to get started. We have step-by-step instructions on registering for your account and how to sign in for the first time. If it’s been a while, you may need to look up your user ID or reset your password.

You may also find our Retirement Online Tools and Tips blog post helpful.

32 thoughts on “Retirement Online for Retirees Keeps Getting Better

  1. Sharon Jacquin

    I retired in 2020. I have been waiting all this time for the recalculation. I have called numerous times with no results. Customer service sent a request twice to expedite my case. I sent all information to Services dept. Got a general letter saying I was declined. Frustrated with no contact number to speak to someone. This was for service credits and feel they didn’t look into it but just said I didn’t qualify. I am pretty confident that I do qualify and have sent documentation to prove this, but no one to contact to discuss it. Customer Service number only gives responses that they don’t know anything and there is no way for me to contact someone in the Calculation dept. Its been almost 4 years…Feeling disappointed. Please help..

    Reply
    1. NYSLRS

      If you want to change the amount withheld from your NYSLRS pension, Retirement Online provides an online form that collects the same information as the paper W-4P form, and your updates will be made more quickly if you submit them online.

      • Sign in to Retirement Online.
      • From your Account Homepage, click the green “Update My W-4P Tax Information” button.
      • Follow the steps to update your withholding.

      If you haven’t signed up yet, learn more about Retirement Online and click “Register Now” to open your account.

      Our Taxes and Your Pension page has additional information about federal withholding, including, what to do if you receive more than one benefit payment from NYSLRS, 1099-R tax form information and more.

      Reply
  2. peter morovich

    just received my recalculation after 40 months, and it is NO where near what i was told at MY RETIREMENT CONSULTATION .I AM REQUESTING ANOTHER RECALCULATION ,,i called ,no help there ,,now what

    Reply
  3. Marcie

    When over half of the population now own an iPhone, I cant understand why the system is not efficient at using the iOS system. Just stupid.

    Reply
  4. S P

    Why is it so hard to get through to NYSLRS to follow up on anything? The login is almost “too secure” because it locks members out and it is like Fort Knox trying to get back in. I work in NYC benefits admin and I’m deluged with emails from employees who can’t get through to NYSLRS, get locked out of their accounts at the drop of a hat, NYSLRS takes forever to process service requests, posts messages in individual accounts but if the employee is locked out and can’t get tech support to reset log in credentials? NYSLRS seriously needs to employ some extra people to help with the major logjam of paperwork and respond to members’ requests. When I updated my own beneficiaries online, they sent me a confirmation letter 10 days later with incorrect information! Membership of NYSLRS is mandatory for my employer but the SYSTEM doesn’t inspire any confidence at all. Not at all.

    Reply
    1. NYSLRS Post author

      We take your comment very seriously and appreciate you taking the time to express your concerns. Please know that we are doing our best to address all customer requests as quickly as possible.

      Your employees may find the Tools & Tips section of our Retirement Online page helpful. It has step-by-step troubleshooting guides covering topics such as resetting your password, forgotten user ID and clearing your cache.

      We have sent you a private message in response to your beneficiary update.

      Reply
  5. Matthew Saunders

    I’ve been trying to contact NYSLRS for over two weeks now and each time an automated message tells me everyone is busy and to try again on the next business day. So I’ll try here. I retired in April 2020. I went to work as a Special Patrol Officer (non civil service) in our local school district making $30,000. I also took at p/t job at a local town PD (civil service) to work in the summer and hold my NYS cert. The most I’ve ever made in the town is $4,000. The school job has since bumped our pay to $35,000. The town is applying for a 211 waiver for me and if approved, I need to verify that due to my unique situation, I’m able to work there. My pension has yet to be re-calculated, however this is not priority at this point if I’m able to work in the town.

    Reply
    1. NYSLRS

      We’d like to help resolve your issue. Your message is important to us, and we have sent you a private message in response. 

      Reply
  6. Russell Derby

    I retired in December 2019 and still haven’t received my final calculation. When I reach out to NYSLRS via secure email, I get a form letter response. When I call, I am told that my RS6221 is on file so they have everything they need to complete the final calculation but nothing has happened yet. When I retired, I was told it would be 18 months. It is apparent this is not being given a priority as they continue to fall farther behind.

    Reply
  7. Clara Hunter

    I retired in 2019 and still have not receivedy final calculation. After calling 3 years I was told they had not received papers from my employer. They received them 6 months ago still no recalculation, how much longer will it take.

    Reply
    1. NYSLRS

      NYSLRS is working hard to complete recalculations and to provide retroactive payments as quickly as possible. We apologize for the length of time this is taking for you. We are working to improve our service in this area and we thank you for your patience.

      Reply
  8. John Pizzimenti

    In 2 weeks it will be 44 Months since I retired (July 2020). Any idea how close I am to being re-calculated? Re-calculations used to take 2 years and we are well past that mark…

    Reply
    1. NYSLRS Post author

      NYSLRS is working hard to complete recalculations and to provide retroactive payments as quickly as possible. We apologize for the length of time this is taking for you. We are working to improve our service in this area and we thank you for your patience.

      Reply
  9. Donette M Burkhardt

    I retired effective February 22, 2020, four years ago. My pension has not been finalized. I have unused sick leave days credited and a lump sum vacation payout. I have also called and emailed NYSLRS to find when I will receive my updated pension amount and retro payment. My employer mailed in the appropriate form and it is shown on my retiree account. I would appreciate if someone would look into this for me. Thank you.

    Reply
  10. PJ Ryan

    I retired October 2020, my pension has not been finalized. My situation isn’t complicated: one retroactive raise, sick leave accruals & vacation payout. Grateful but losing patience, lol.

    Reply
  11. PJ Ryan

    I retired in October 2020 and am still waiting for pension to be finalized. I’ve read a few comments indicating 3.5 years is typical, so let’s see. People retired in 2022 have a ways to go.

    Reply
  12. Francis Steinhauer

    HI, my name is Francis Steinhauer and have been asking when is my retirement going to be recalculation have been retired since 2022 and have been writing about this many times with no answer,my check for retirement is disgusting with 32 years of service i should not have retired.

    Reply
      1. francis Steinhauer

        ok,where is the private message,are you a Robot just saying this because i did not recive this message

        Reply
        1. NYSLRS

          We sent an email on February 27 to the email address you provided when you posted your comment. If you didn’t receive this email, it may have gone into your email account’s spam or junk folder. We sent you another email today – please check your spam or junk folder if you do not see it.

          Reply
    1. NYSLRS

      Retirement Online helps NYSLRS members and retirees manage their retirement account information. If you’re not retired, please check with your employer about updating your direct deposit information.

      Reply
  13. MICHAEL A KINLEY

    I retired 2/2022 and at that time you said there would be a recallculation done due to new info from my agency. I have heard nothing more. How long will this take. It has now been 2 years

    Reply
    1. NYSLRS

      NYSLRS is working hard to complete recalculations and to provide retroactive payments as quickly as possible. We apologize for the length of time this has taken for some retirees. NYSLRS often receives adjustments to earnings for retirees well after the date of retirement and so needs to recalculate pension amounts and provide retroactive payments. Most initial pension payments are made by the end of the month following retirement and are close to a retiree’s final calculation. Thank you for your patience.

      Reply
  14. Gaidis Tirums

    I have a question about the change of my benefits: The rates for my Empire Plan according to the NYSHIP showed 597.40 per month. Subtracting my sick leave accrued allowance of 224.88 leaves 367.52 for the amount deducted from my net monthly benefit. Yet my deduction shown on your statement shows a deduction of 524.93. Please explain or correct this discrepancy. Thank you Gaidis Tirums

    Reply
    1. NYSLRS

      NYSLRS may deduct health insurance premiums from your pension payments on your behalf, however we do not administer health insurance programs. The New York State Department of Civil Service administers the New York State Health Insurance Program (NYSHIP). Please contact the Department of Civil Service for questions about your premiums.

      Reply

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