Retirement Online is the fastest way to manage your NYSLRS account. Skip printing forms, having them notarized and sending them through the mail. When you submit your requests online, NYSLRS has them immediately, and your changes will be completed more quickly. It’s convenient and secure. Also, your important documents will be available online, sooner than printed copies are mailed.
If you don’t have an account or for help signing in to an existing account, check out our Retirement Online tools and tips for step-by-step instructions to register, reset your password, unlock your account and more.
View Your Account Information
Sign in to Retirement Online for easy access to your account information.
On your Account Homepage, you can find your:
- Retirement date;
- Monthly benefit amount after credits and deductions;
- Payment method; and
- The date of the last payment you received.
Update Your Contact Information
It’s important we have your current contact information so you receive the tax information, news, correspondence and statements we send you.
To update your contact information:
- Look under My Profile Information.
- Click update next to email address, mailing address or phone number.
You can even schedule an address change, so you’ll get NYSLRS mail at your seasonal home without interruption. Select or enter the effective date in the Change As Of field.
Get Email Notifications for Important Documents
You can help us ‘go green’ and reduce paper waste by choosing email as your delivery preference for correspondence and other important documents. When you have something to view, we’ll send an email notifying you to sign in to Retirement Online. And it will save time—you’ll get access to your important documents sooner than printed copies are mailed.
To update your delivery preferences:
- Look under My Profile Information.
- Click update next to ‘Contact by,’ ‘1099-R Tax Form Delivery by’ or ‘Retiree Annual Statement by.’
- Choose Email from dropdown.
Be sure the email address listed in your profile is current.
If you choose email as your delivery preference, you will not receive a printed copy in the mail.
View Your Pension Pay Stubs
Your pension pay stub gives you valuable insight into your monthly pension payment, including a breakdown of credits and deductions. Throughout the year, you can access your pay stubs online to see year-to-date totals.
To view your pension pay stubs:
- Look under I want to… (located at the top right).
- Click View Pension Check link.
- Select date of the pension payment to view.
Change Your Direct Deposit Information
Whether you’ve switched banks or need to move your deposits to a different account, you can make those changes quickly with Retirement Online. Your changes will generally be applied to your next month’s pension payments.
To update your direct deposit information:
- Look under I want to… (located at the top right).
- Click Update Direct Deposit link.
- Follow steps to update your bank account number and routing number.
Not using direct deposit yet? Don’t wait to receive a check in the mail—direct deposit is fast, convenient and secure. Sign up for direct deposit now and get your money sooner.
Adjust Your Federal Tax Withholding
Retirement Online is the fastest and most convenient way to complete the W-4P Form and update your federal tax withholding for your NYSLRS pension.
- Look under My Account Summary.
- Click Update My W-4P Tax Information button.
- Follow steps to update your withholding.
If you update your federal tax withholding online by the middle of the month, your changes will generally be applied to that month’s pension payment.
For more information, including instructions for updating your withholding, visit our Taxes and Your Pension page.
Get Your 1099-R Tax Form
While your NYSLRS pension is not subject to New York State or local income tax, most NYSLRS pensions are subject to federal income tax. Each year, we provide a 1099-R tax form with the information you need to file your taxes. We mail printed 1099-Rs by January 31. However, we make 1099-Rs available in Retirement Online sooner than printed copies are mailed.
To view, save or print your 1099-R tax form:
- Look under My Account Summary.
- Click Manage My 1099-R Tax Forms button.
- Select an option from Year dropdown.
- Click Generate button.
Generate a Pension Income Verification Letter
Some organizations may ask for a letter verifying your pension income—maybe for housing or as part of an application for the Home Energy Assistance Program (HEAP). Retirement Online is the fastest way to get a pension income verification letter.
- Look under I want to… (located at the top right).
- Click Generate an Income Verification Letter link.
Manage Your Beneficiaries
Most NYSLRS retirement plans provide a post-retirement death benefit for beneficiaries of eligible retirees who die after retiring directly from service or within one year of leaving public employment.
It’s a good idea to review your beneficiaries from time to time to make sure they reflect your current wishes. The beneficiary you named before might not be the one you would choose today. You should also review the contact information for your named beneficiaries so we can find them when needed.
To add or remove beneficiaries or update their contact information:
- Look under My Account Summary.
- Click View and Update My Beneficiaries button.
Get Your Retiree Annual Statement
Your Retiree Annual Statement provides a year-end summary of your pension payments for the last calendar year, including the total amount you received and a breakdown of credits, deductions and taxes. We mail printed Retiree Annual Statements by the end of February. However, we make Statements available in Retirement Online sooner than printed copies are mailed.
To view, save or print your Statement:
- Look under My Account Summary.
- Click View My Retiree Annual Statement button.
- If Retirement System is blank, click Look Up icon and select ERS or PFRS from dialog box.
- Click Look Up icon next to Calendar Year field and select an option from dialog box.
- Click Generate Statement button.
The document will download on to your computer.
Your site isn’t allowing me to view my monthly amounts. I found a discrepancy between my records and the annual (1099-R).
For help, check the Tools & Tips section of our Retirement Online page. There you’ll find step-by-step guides to retrieving your user ID, resetting your password, unlocking your account and more.
If you still need help, please call our customer service representatives at 866-805-0990 (press 2, then follow the prompts).
You can also send your question using our secure contact form. Filling out the secure form allows our customer service representatives to safely contact you about your personal account information.
I just received a notification that $12.38 will be deducted from my February 2026 payment. It’s labeled “Monthly Service Annuity NT. I’ve tried calling the 800 number and keep getting told that call volume is high and to call back another time. I’ve been trying for 3 days, multiple times a day and keep getting the same recording. I just need to know why this is coming out and what my final benefit is. I retired in September 2022 and have never heard anything
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I see this on my statement and wondered the same thing. I looked online to see where I might see other explanations for deductions. Does anyone have any information on where I can find this type of information myself instead of waiting 3 days for a response to a private email? I would think that they would have it in retirement online linked to the pay stub somehow. Thank you.
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I retired in 2021 and I m still waiting on my final calculation.
Your message is important to us, and we have sent you a private message in response.
i would like to acc my death benefits information including all that would be paid out upon my passing. trying to set the path for mt beneficiaries. Thank you
For account-specific information, please call our customer service representatives at 866-805-0990 (press 2, then follow the prompts). You can also message them using our secure contact form. Filling out the secure form allows them to safely contact you about your personal account information.
For more information about benefits your beneficiaries may be entitled to receive, visit our Death Benefits page for retirees.
You can use Retirement Online to keep your beneficiaries’ contact information up to date.
Dear NYSLRS,
I retired in January 2022. Next month will make it 4 years ago and I have still not received my final recalculation determination. My husband retired from the same department in 2016 and received his recalculation within 6 months. I worked through COVID so I understand that things may have fallen behind but 4 years is unacceptable.
In Jan 2022 when I filed my retirement papers, a NYSLRS representative advised me that the recalculation could take 2-3 years. I waited 3 years before contacting NYSLRS and when I spoke to Michael on 2/26/25, he advised me that they had to re-do my recalc because my employer did not report a Covid bonus they issued prior to my retirement. I see now that the date that case was opened was more than a month after my call last year. I sincerely hope this doesn’t mean I have to wait 3 more years for something Niagara County did wrong.
I have called NYSLRS recently but it keeps giving me the message that your call volume is high & says to call back the next day & disconnects the call withour offering to take my phone # so representative could call back. This is why I’m now resorting to posting this comment.
Please contact me ASAP to resolve this issue.
Thank You
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Sir/Madam, I retired in May of 2022. I still have not received my final calculation. I do not understand the reason for the length of time this has taken .Is there any possibility of this getting resolved in the near future? I am trying to be patient!
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I have been retired for almost 5 years in December 2025. I am still waiting for my recirculation to be completed.
I have heard every excuse possible. Now with the shut down you have another excuse, amazing..
I am also supposed to begin getting my cola now and I am sure if they can’t complete one important recalculating step they sure the hell won’t be able to do that in a timely fashion.
They have not liked my last comment on this and sent an email that they were going to call me. Not even that happened.
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Don’t feel bad Kathleen, your not the only one. We a re behind from Covid, We are behind because of the influx in retirements, we are behind because of working from home….bottom line is that we as retirees did our jobs, for in my case 27+ years, maybe they should do theirs. I have called every 6 months since 2022 I think my next call will be to to my Assembly Man and Senator. Not expecting much help.
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Good luck with your Assembly Man and Senator. I personally spoke with them last year and have been emailing them every six months since just simply requesting an update. I not received any responses back. As for the retirement system; same with no responses. I have been very patient and polite, but yet when it was just me and one other person to manage most of NYS in our unit we still did our job without it impacting the people we serve. Too bad NYS cannot do the same for its employees, short staff or not. Also, just think of the tax implications; receive a big check, most of it goes to taxes and then it increases your federal taxable income for the year, resulting in more taxes. Furthermore, your purchasing power lessens every day as your dollar decreases in value while you wait. Moreover, they could not explain what will happen to the recalculation adjustment payment should I pass away prior to receiving the lump sum payment. And lastly, when we owe the State money we are charged interest and in some cases penalties. However, when the State owes us money are we receiving any interest over the five/six year period waiting for what is due us?
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I retired in August 2021 and am still waiting on my final calculations. It’s been 4+ years. I know that I am also entitited to Article 19.
Help please – I really could use the extra money – I can’t even keep up with my monthly bills and health related costs!
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Hello Sir/Madam, I retired over 3 1/2 years ago. I have written several letters requesting help with my final calculations. I also wrote to the deputy comptroller last year requesting help as well for which she forwarded the letter over to you. My own calculations indicate that my pension is significantly below what it should be. Please help. Would really appreciate it.
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I have been patiently waiting for my final calculation for over 3 1/2 years. I retired in 2022 ! I realize that your office may be shorthanded, but 3 1/2 years is a long time. I wish I could get the answer on my online account. Since I cannot get a status update for my recalculation directly on my retirement online account, I would appreciate a response on the time frame that it will take to have my final calculation completed. I have friends who retired after me that have been done already. Not sure why I’m not done yet and they are. Thank you.
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I have been patiently waiting for my final calculation for almost 4 years. I retired in 2021! I realize that your office may be shorthanded, but four years is a long time. Since I cannot get a status update for my recalculation directly on my retirement online account, I would appreciate a response on the time frame that it will take to have my final calculation completed. Thank you.
We’d like to help. Your message is important to us, and we have sent you an email in response.
DO I have a death benefit?
For account-specific information, please message our customer service representatives using our secure contact form. Filling out the secure form allows them to safely contact you about your personal account information.
wondering how long it takes to get final calculations retired june 30 2025.
It’s difficult to give a specific timeframe on how long it takes to finalize a pension calculation because each is different and based on varying factors.
Hi, I recently received a letter indicating that my retirement benefit may be stopped since I might go over the earnings cap in the near future. However, I am employed directly by a school district, and there is a waiver in place until June 20, 2027 for retirees working for school districts. I sent a message on the secure contact form last week, and even a typed letter by USPS ( which is listed on my documents page ) but, I have not gotten a response yet. I do not want there to be an issue with my retirement benefit in the future.
Thanks!
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I have been patiently waiting for my final calculation! It has now been 4 years since I have retired. I retired 6/30/2021 I have sent emails a couple of times during the past 4 years waiting to see when this is going to happen. i realize you have been shorthanded, but 4 years is a bit much. I would like a response when I am going to have my final calculation done. Thank you
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Hello – I recently filled out my beneficiary application for the death benefit for my mom. I certified mail the application ,my ID and had the form notarized. This mail was due to arrive in your location already. I was advised by USPS to reach out to see if you did indeed receive my package or is it truly missing which means I would need to start all over again . Very frustrating to say the least. I did try and leave a message at one of the phone numbers listed but have not received a response just yet. Can someone please check to see if my package was delivered to your location or not ? Appreciate it ! TY!!
Thank you for reaching out again. We have sent your information to one of our customer service representatives and you should hear from them soon.
How do i make an early with draw?
For account-specific questions, please message our customer service representatives using our secure contact form. Filling out the secure form allows them to safely contact you about your personal account information.
I am a retiree and it is impossible to sign in to my account. I use google chrome as suggested, cleared the cache as suggested, and still I get frozen screen after entering my security code. Incredibly frustrating!!! I want to view my pension pay stub and I need to change my tax withholding and this system is THE WORST. I sent an email – who knows what happens next. I love self service for these things, I just wish it would work!
We’d like to help resolve your issue. Your message is important to us, and we have sent you a private message in response.
I would like to change my direct deposit account number
You can use Retirement Online to securely update your direct deposit bank account information. Changes are generally applied within one to two payments, and more quickly than if you send in a paper form.
• Sign in to Retirement Online.
• Click Update Direct Deposit link.
• Follow steps to update your bank account number and routing number.
If you have a joint account holder on your bank account, you’ll need to print and complete the Electronic Funds Transfer Direct Deposit Enrollment Application (RS6370) and have your joint account holder sign the form. It’s best to do this in advance so you can upload the completed form while updating your direct deposit information in Retirement Online. However, you can upload the completed form later.
You can visit our Direct Deposit Program web page for more information—including other ways to update your direct deposit information.
I would like to receive the form RS6370
The Application for Service Retirement (RS6037) is available on the NYSLRS website. Please note, it is a two-page form, and you must submit both pages.
You can also request to have the form mailed to you by using our automated phone system.