If you have general questions about NYSLRS or your benefits, we have a web page that can help you find the answers.
That’s because the NYSLRS Contact Us page does double duty. It not only lists contact information, it also helps you find answers for many of the common questions we get from members, retirees and beneficiaries. It covers subjects like address changes, loans, pension estimates, direct deposit and cost-of-living adjustments (COLA).
To get started, go to the Contact Us page and select the Member, Retiree or Beneficiary button to find the questions and answers you need. Each section has categories specific to that member group.
Member Annual Statement
Mortgage Letter/Account Verification Letter
Withdrawing from NYSLRS
Cost-of-Living Adjustment (COLA)
Pension Verification Letters
Pension Verification Letters
Reporting a Death
Who is a Beneficiary?
Getting Account-Specific Answers
The information on the Contact Us page is general. If you’re looking for information specific to your situation, like your loan balance or a breakdown of your pension payment, sign in to Retirement Online. If you don’t already have a Retirement Online account, sign up today.
As the COVID-19 emergency continues, many of us are staying home and practicing social/physical distancing to reduce the spread of the virus. Staying home is especially important if you are an older adult, have a chronic health condition, or are immunocompromised.
Many banks have closed or limited the open hours of their branch locations, and are encouraging their customers to use online banking. Online banking allows you to monitor your account balances and pay bills from home. Certain mobile banking features can also allow you to deposit checks using a smartphone. Visit your bank’s website or call your bank’s customer service line to see what services are available.
This is also a good time to arrange for the direct deposit of incoming funds (such as your NYSLRS pension or your paycheck) to your bank account.
If your bank offers a drive-thru or walk-up ATM, the CDC recommends that you clean the ATM keyboard or screen with an antiseptic wipe before using it, and to wash your hands thoroughly after making transactions.
Online Grocery Shopping and Special Shopping Hours
Depending on where you live, your local grocery chain may offer online shopping. Visit your grocery store’s website to see what services are available. They may offer home delivery, where a delivery driver can leave your groceries at your door, or curbside pick-up, where you can pick up your order without needing to leave your car.
Your grocery store may also offer special shopping hours for older or other at-risk customers. If you are unable to place an online order, visit the store’s website or call ahead to see if there are special hours.
Virtual Doctor Appointments
Appointments with your doctor are important to keep, but in some instances, you or your doctor may want to postpone upcoming appointments for you or members of your family. Fortunately, some offices are now offering telemedicine visits as an alternative to in person appointments. Telemedicine visits can take the form of phone calls or video chats with your doctor or another healthcare professional. Visit your doctor’s office website or call ahead to see if this option is available to you.
Your health insurance company may also offer some information about telemedicine. Here are several New York health insurance providers who offer telemedicine resources:
If your doctor wants you to come to the office, be sure to ask about and follow any safety measures they’ve put into place. These safety measures are meant to protect you and your family, medical staff, and other patients.
And Your Pets Too!
Your pets may have medical appointments of their own to keep. Call your veterinarian to see if and how they are accepting pets or prescribing medicine during this time. In some instances, they may ask you to stay in the car while they take your pet inside for treatment.
Stay in touch with what your local community is doing during the COVID-19 emergency. You can check community websites, social media groups, and local news outlets to see what services are being offered to seniors or at-risk adults. Other community resources, like reputable volunteer organizations, may also be available to assist you.
The coronavirus (COVID-19) has disrupted our daily lives in ways large and small. As New York and the rest of the nation work on treatment and containment of this virus, many New Yorkers are concerned about what the future will bring.
The New York State and Local Retirement System (NYSLRS) wants to assure retirees and members who rely on the state pension fund for fiscal security that it is well positioned to weather the volatility in the financial markets. Your retirement benefits are secure and you will continue to receive your pension payments.
Retirees: Please Sign Up for Direct Deposit
As NYSLRS closely monitors the public health measures being taken to prevent the community transmission of the coronavirus, there are circumstances that could arise that impact the delivery of pension checks, particularly the ability of retirees to go to the bank to deposit them.
NYSLRS strongly urges retirees to consider signing up for direct deposit, instead of receiving a monthly pension by check via mail delivery. The vast majority of our retirees have their retirement and Social Security benefits deposited directly into their checking or savings account. Direct deposit is quick and safe. To enroll in direct deposit, complete the Electronic Funds Transfer Direct Deposit Enrollment Application (RS6370).
If you send the form by “Certified Mail — Return Receipt Requested,” we will consider your application filed on the date it was mailed. Please don’t give your application to your employer; send it directly to NYSLRS.
Once we receive your application, we’ll mail you a confirmation letter. If you’ve received an estimate from us within the past 18 months, we will include three forms with the letter:
Use the W-4P form to decide how much you want withheld from your pension benefit for federal taxes.
Use the option election form to choose how you want your pension benefit paid and whether you would like to leave a lifetime pension to a beneficiary when you die.
If you haven’t received an estimate, we will just send you the W-4P and Direct Deposit Enrollment Application forms. We will begin processing your estimate, and once it’s complete, we will send it to you along with an option election form.
Choosing Your Pension Payment Option
Select a payment option based on your most recent estimate. All of the options provide a monthly benefit for life, and some provide payments to a designated beneficiary when you die. You must file this form by the last day of the month in which you retire (unless otherwise notified).
Make Sure You’re Prepared
As your retirement date draws near, think about scheduling an appointment at one of our consultation sites. A consultation is not required, but our information representatives can answer any questions you have, help you complete the paperwork and notarize your retirement application. You can also contact us if you have questions.
After months of planning and preparation, you’re ready to apply for retirement. To get your NYSLRS pension benefit, you need to send in an application. Let’s look at what you should include with the form to help make the retirement process go more smoothly.
Know your past employment. To help ensure you receive the proper credit for your public service, please list your public employment history. Include any military service and memberships in other New York public retirement systems.
Include your beneficiary’s information. You won’t make an official beneficiary designation with this form, but including these details will help us give you specific amounts for the pension payment options that offer a lifetime benefit for a beneficiary.
See a notary. The form must be filled out completely and signed by a notary public.
Proof of Birth
Make sure we have proof of your birth date. You can send it with your retirement application or before or after, but we cannot pay pension benefits without it. We accept photocopies of the following as proof:
New York State driver’s license issued on or after January 1, 2005
You’ll need to choose your pension payment option, or how you want your pension paid. Option election forms are available on our website, but we will also send you a form after we process your application. If you choose an option that provides your beneficiary a lifetime pension benefit when you die, you must provide proof of your beneficiary’s birth date.
Federal Income Tax Withholding
Your NYSLRS pension isn’t subject to New York State income tax, but it is subject to federal tax. You can fill out a W-4P form any time to tell us how much to withhold from your monthly benefit. We don’t withhold income tax for other states. Visit the Retired Public Employees Association’s website to see whether your benefit will be taxed in another state.
Direct deposit is the fastest and most secure way to receive your pension benefits. You can enroll in our direct deposit program when you file for retirement. Just fill out a Direct Deposit Enrollment Application (RS6370), and return it to us.
Domestic Relations Order
If an ex-spouse is entitled to part of your pension, you should send us a copy of your domestic relations order (DRO) as soon as possible. The DRO gives us specific instructions on how to divide your benefits. We cannot finalize your pension until we review it and calculate the court-mandated distribution of your benefit. For more detailed information, please read our Guide to Domestic Relations Orders.
Retirement is a big decision, and one important factor to plan for is the day you choose to retire. When you’re eligible and ready to retire, you can select any day as your retirement date. You can even choose a weekend or a holiday. Generally, your retirement date is the first day you don’t work. It could also be the first day you don’t get paid by your employer (for example, if you use accruals before your retirement date).
Another thing to keep in mind when choosing your retirement date is when you’ll receive your first benefit payment. Once we receive your retirement application, we begin the process of gathering service and salary information from your employer to come up with your final benefit amount. Most retirees are eligible to receive partial monthly pension payments while we work on calculating their final benefits.
We base your partial payments on your most recent NYSLRS retirement estimate. These monthly payments provide 90 to 95 percent of what your final pension benefit amount is estimated to be. You’ll continue to receive partial payments until we finalize your benefit. Partial payments are mailed to the address we have on file for you.
This is where your retirement date comes in. The month you retire determines when partial payments will start, not the day. If you retire in March and are eligible to receive partial payments, your first partial payment would be mailed on the first business day of May. It doesn’t matter if your retirement date is March 1 or March 31: your payment will go out on the first business day of May. You can enroll in our Direct Deposit Program at the same time you file for retirement. As soon as we are able to, your payments will be directly deposited into your account.
Keep this in mind before you settle on a date. You may need to set some money aside, as it could be five to eight weeks before your first partial payment arrives. Many retirees retire on the last day of a pay period (so final payment information is available from their employer sooner) toward the end of the month to minimize the number of weeks before they receive their first partial payment.
Filing for Retirement
Once you have a day in mind, when should you apply for retirement? You must file your retirement application with us 15 to 90 days before your retirement date. If you’re over age 70 at retirement, or if you are no longer actively employed by a public employer, you don’t have to wait the 15 days. The application is also available from your employer or can be found on our website by clicking the link above.
Would you like to read more about applying for retirement and what comes after? Read the Applying for Your Service Retirement Benefit and After You Retire sections in these publications: