12 thoughts on “Member Annual Statement Available Online 

  1. Shelly A Mealey

    I am trying to register for retirement online so I can view my benefits online and the system is telling me, The system is unable to identify you, please contact NYSLRS. and when I try to call the response is we are busy now call back tomorrow and it hangs up on me.

    Reply
    1. NYSLRS Post author

      We’re sorry for the trouble signing up for Retirement Online. Your message is important to us, and we have sent you a private message in response.

      Reply
    1. NYSLRS Post author

      We’re sorry for the trouble you’re having. For help with Retirement Online, please call our customer service representatives at 866-805-0990. Press 2, then follow the prompts. You can also message them using our secure contact form. Filling out the secure form allows them to safely contact you about your personal account information.

      Reply
    1. NYSLRS Post author

      Retirement Online is the fastest and easiest way to apply for a loan with NYSLRS. You can see how much you are eligible to borrow, what the repayment amount would be and if your loan will be taxable. You can also find your current loan balance on any existing loans and manage your loan payments. Sign in to your Retirement Online account, then look under My Account Summary to see the available self-service loan features.

      Please read our loan requirements on our Loans: Applying and Repaying page before applying. You may also want to consult a tax advisor or accountant before applying.

      Reply
    1. NYSLRS

      We’re sorry you’re having trouble signing in to Retirement Online. For help, check the Tools & Tips section of our Retirement Online page. You can find step-by-step guides to retrieving your user ID, resetting your password, unlocking your account and more.

      If you still need help, please call our customer service representatives at 866-805-0990. You can also message them using our secure contact form. Filling out the secure form allows them to safely contact you about your personal account information.

      Reply
    1. NYSLRS Post author

      There are some reasons why you may not have received a 2025 Statement. Check the Frequently Asked Questions section of our Member Annual Statement page, and click Receiving Your Statement then Why didn’t I receive my Statement? to see some of the most common reasons.

      If none of them apply to you, please call our customer service representatives at 866-805-0990. Press 2, then follow the prompts. You can also message them using our secure contact form. Filling out the secure form allows them to safely contact you about your personal account information.

      Reply
    1. NYSLRS Post author

      Retirement Online is the fastest and most convenient way to update your withholding information.

      Sign in to Retirement Online.
      • Click Update My W-4P Tax Information button.
      • Follow steps to update withholding.

      You may want to use the Internal Revenue Service (IRS) Tax Withholding Estimator to help you estimate the federal income tax you want withheld from your pension.

      If you update your federal withholding online by the middle of the month, your changes will generally be applied to that end-of-month pension payment.

      You can also download, print and complete a paper W-4P Form to update your withholding information. Please note, using a paper form takes longer. If you do use a form, please be sure to use the current version and make sure you sign and date it.

      Reply

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