Your Member Annual Statement is a snapshot of your NYSLRS account, with information about your NYSLRS membership and benefits. It is based on the information we have on file for you as of March 31, 2022, the close of our fiscal year.
You can view your 2022 Statement now by signing into Retirement Online. (Reminder: Retiree Annual Statements were mailed at the end of February and are not available online.) From your Retirement Online Account Homepage, go to the ‘My Account Summary’ area, click the “View My Member Annual Statement” button and follow the steps to view, print or save your Statement. Don’t have an account? Register today.
Tier 5 and 6 Members: As of April 9, 2022, Tier 5 and 6 members only need five years of service credit to be vested. For these members, your Statement ending March 31, 2022 will not reflect this recent legislation. For example, for members who have between five and 10 years of service, your statement will still say that you are not yet vested. To learn about the impact of this new legislation and vesting status updates that will be coming to Retirement Online, please read our Becoming Vested blog post.
Delivery of Your Member Annual Statement
If you chose email delivery of your Statement, you should receive an email informing you that your Statement is ready to be viewed in Retirement Online. All other members will receive their 2022 Statement by mail before the end of June.
Get Up-to-Date Account Information Year Round
Your Member Annual Statement provides information as of March 31, 2022, but with Retirement Online you can access up-to-date information about your retirement account year round. It is also the fast, easy way to conduct business with NYSLRS. Here are some of the things you can do online:
Pension Estimates: Most members can create customized benefit estimates and calculate their pension payment options using Retirement Online. From your Account Homepage, scroll down to ‘My Account Summary’ and click the “Estimate my Pension Benefit” button. You can base your estimate on the salary and service information we have on file or adjust your earnings or service credit to account for possible increases in earnings or service credit purchases. By entering different retirement dates and beneficiaries, you will see how your choices affect your potential benefit. If you are not able to use the Retirement Online calculator, contact us for an estimate.
Employment History: You can view your recent employment history and reported earnings for the past five years in Retirement Online. From your Account Homepage, scroll down to ‘My Account Summary’ and click the “View My Recent Employment Summary” button. Think you may be eligible for past service that’s not included in your employment history? You can request to purchase service credit by returning to ‘My Account Summary’ and clicking the “Manage My Service Credit Purchases” button.
Contact Information Change: Did you move or change your email address recently? On your Account Homepage, in the ‘My Profile Information’ section, you can update your address and other contact information.
Update Your Delivery Preference for Next Year
Want to be notified by email next year when your Statement is ready? Sign in to Retirement Online to change your Statement delivery preference. Go to the ‘My Profile Information’ section on your Account Homepage, click “update” next to ‘Member Annual Statement By,’ then choose “email” from the dropdown menu.
Have Questions About Your Member Annual Statement?
Visit our Member Annual Statement page for answers to common questions or to find out how to correct any errors. Remember that your Statement provides information as of March 31, 2022 — the end of the State fiscal year. However, you can sign in to Retirement Online throughout the year to view current account information.
Sir,
I called and the lady told me to call back again. Thank you.
Sir,
I called and answered to call back next week from Monday to Friday. Thank you.
Sir,
I’ll open a dollar account with BDO and I’ll mail it to you via in LBC Express. Can you send my September pension to my Citi Bank account? Thank you.
For help, please call our customer service representatives. You can call 866-805-0990 or 518-474-7736, press 2, then follow the prompts. Our Call Center is open Monday through Friday from 7:30 am – 5:00 pm EST.
Sir,
I didn’t get my September pension. I sent my direct deposit account via LBC Express.
Thank you
For help with your pension payment, please call our customer service representatives at 866-805-0990 (or 518-474-7736 in the Albany, NY area), press 2, then follow the prompts.
Everything having to be done online is frustrating and lousy member service…. we should have access to in person consultations with a rep to file for retirement. We earned it ! Many members are frustrated with everything being done online. This is nonsense.
Retirement consultation services are available by appointment. Most consultations are being conducted by phone, webex or video. We are scheduling a limited number of in-person consultations in the Albany, Buffalo and Hauppauge offices. To schedule a consultation, please call 1-866-805-0990 (or 518-474-7736 in the Albany, NY area), press 2, then follow the prompts.
Michele Mahon: I retired August 2021 and it was definitely frustrating and scary to do it online. I called several times to get my estimates. I spoke to three different people and one was not very attentive, rushed through everything, and half answered my questions. The other two gave me more detailed information. They were attentive, took time to explain everything and I felt much better about going forward with my retirement process online.
Take your time, make several calls and compare information (take notes). Have a list of questions to ask. More importantly, get everyone’s name that you speak with and document the date/time of your call(s).
Covid has changed everything, and learning how to trust the new processes can be difficult for all of us.
Good luck!
I cannot seem to get the online 2022 member statement (March 31, 2022) even though it is available. My employer wants it…updated…before my retirement in a couple of weeks. I have an online account.
For help with Retirement Online, please call our customer service representatives at 1-866-805-0990 (or 518-474-7736 in the Albany, NY area), press 2, then follow the prompts.
Julie Mancusco, You might have to periodically change your Password to your Ret. Online acct., it happened to me as i havent checked mine since I retired, because everything is going a ok.
I tried to log in but it says my account is locked.
For help with Retirement Online, please call our customer service representatives at 1-866-805-0990 (or 518-474-7736 in the Albany, NY area), press 2, then follow the prompts.
i try to get in consultation but not successful, dont know what to do.
im member
We’d like to help resolve your issue. Your message is important to us, and we have sent you a private message in response.
I cannot get into my online account. I have questions about retirement. Also, will there be any 1:1 in person retire consultations?
For help with Retirement Online, please call our customer service representatives at 1-866-805-0990 (or 518-474-7736 in the Albany, NY area), press 2, then follow the prompts.
A representative can also schedule a personalized pre-retirement telephone consultation for you. You may also be interested in the retirement timeline on our website. It shows the steps you’ll need to take and highlights topics and information you’ll need to consider as you plan your retirement.
I tried to use the secure form but it didn’t work.
You don’t need your registration number in order to ask a question by secure email. Instead, you can enter your Social Security number, and enter a place holder number (12345678, for example) in the Registration Number field.
You also can reach our customer service representatives by calling 1-866-805-0990 (or 518-474-7736 in the Albany, NY area), pressing 2 and following the prompts. The Call Center is open Monday through Friday from 7:30 am – 5:00 pm.
I retired 2/25/2022 so I did not get statement for either retired or employed. how can I find out my statement
Members who retired before May 1 will not receive a member annual statement.
If you have account specific questions, you can email our customer service representatives using our secure email form. Filling out the secure form allows them to safely contact you about your personal account information.
Can you tell me if you already received my new direct deposit account?
To check the status of your direct deposit form, please email our customer service representatives using our secure email form. Filling out the secure form allows them to safely contact you about your personal account information.
I’m more than a little frustrated. Everything is online now and I am unable to log into my account. I tried to reset my password but my work phone number has changed since the last time I logged in. And due to MFA, the only way to access it is to get a phone call. I have been trying to resolve this for months. Every time I call it tells me they are busy and to call back. I CAN’T GET INTO MY ACCOUNT.
Your message is important to us, and we have sent you a private message in response.
Good Afternoon,
I do not remember signing up for email, I prefer receiving this document via paper mail moving forward.
Ms. King
You can change your delivery preference for your Member Annual Statement in Retirement Online. Go to the ’My Profile Information‘ section on your Retirement Online Account Homepage, click “update” next to ‘Member Annual Statement By,’ then choose your delivery preference (mail or email) from the dropdown menu.