28 thoughts on “Your Member Annual Statement

  1. Ricardo Digno

    Sir,
    I’ll open a dollar account with BDO and I’ll mail it to you via in LBC Express. Can you send my September pension to my Citi Bank account? Thank you.

    Reply
    1. NYSLRS Post author

      For help, please call our customer service representatives. You can call 866-805-0990 or 518-474-7736, press 2, then follow the prompts. Our Call Center is open Monday through Friday from 7:30 am – 5:00 pm EST.

      Reply
    1. NYSLRS

      For help with your pension payment, please call our customer service representatives at 866-805-0990 (or 518-474-7736 in the Albany, NY area), press 2, then follow the prompts.

      Reply
  2. Michele Mahon

    Everything having to be done online is frustrating and lousy member service…. we should have access to in person consultations with a rep to file for retirement. We earned it ! Many members are frustrated with everything being done online. This is nonsense.

    Reply
    1. NYSLRS Post author

      Retirement consultation services are available by appointment. Most consultations are being conducted by phone, webex or video. We are scheduling a limited number of in-person consultations in the Albany, Buffalo and Hauppauge offices. To schedule a consultation, please call 1-866-805-0990 (or 518-474-7736 in the Albany, NY area), press 2, then follow the prompts.

      Reply
    2. Debra Triblet

      Michele Mahon: I retired August 2021 and it was definitely frustrating and scary to do it online. I called several times to get my estimates. I spoke to three different people and one was not very attentive, rushed through everything, and half answered my questions. The other two gave me more detailed information. They were attentive, took time to explain everything and I felt much better about going forward with my retirement process online.

      Take your time, make several calls and compare information (take notes). Have a list of questions to ask. More importantly, get everyone’s name that you speak with and document the date/time of your call(s).

      Covid has changed everything, and learning how to trust the new processes can be difficult for all of us.

      Good luck!

      Reply
  3. Julie Mancuso

    I cannot seem to get the online 2022 member statement (March 31, 2022) even though it is available. My employer wants it…updated…before my retirement in a couple of weeks. I have an online account.

    Reply
    1. NYSLRS Post author

      For help with Retirement Online, please call our customer service representatives at 1-866-805-0990 (or 518-474-7736 in the Albany, NY area), press 2, then follow the prompts.

      Reply
    2. W. Gavula

      Julie Mancusco, You might have to periodically change your Password to your Ret. Online acct., it happened to me as i havent checked mine since I retired, because everything is going a ok.

      Reply
    1. NYSLRS Post author

      For help with Retirement Online, please call our customer service representatives at 1-866-805-0990 (or 518-474-7736 in the Albany, NY area), press 2, then follow the prompts.

      Reply
        1. NYSLRS

          We’d like to help resolve your issue. Your message is important to us, and we have sent you a private message in response.

          Reply
  4. kim a bracey

    I cannot get into my online account. I have questions about retirement. Also, will there be any 1:1 in person retire consultations?

    Reply
    1. NYSLRS

      For help with Retirement Online, please call our customer service representatives at 1-866-805-0990 (or 518-474-7736 in the Albany, NY area), press 2, then follow the prompts.

      A representative can also schedule a personalized pre-retirement telephone consultation for you. You may also be interested in the retirement timeline on our website. It shows the steps you’ll need to take and highlights topics and information you’ll need to consider as you plan your retirement.

      Reply
    1. NYSLRS Post author

      You don’t need your registration number in order to ask a question by secure email. Instead, you can enter your Social Security number, and enter a place holder number (12345678, for example) in the Registration Number field.

      You also can reach our customer service representatives by calling 1-866-805-0990 (or 518-474-7736 in the Albany, NY area), pressing 2 and following the prompts. The Call Center is open Monday through Friday from 7:30 am – 5:00 pm.

      Reply
  5. MICHAEL KINLEY

    I retired 2/25/2022 so I did not get statement for either retired or employed. how can I find out my statement

    Reply
    1. NYSLRS Post author

      Members who retired before May 1 will not receive a member annual statement.

      If you have account specific questions, you can email our customer service representatives using our secure email form. Filling out the secure form allows them to safely contact you about your personal account information.

      Reply
    1. NYSLRS

      To check the status of your direct deposit form, please email our customer service representatives using our secure email form. Filling out the secure form allows them to safely contact you about your personal account information.

      Reply
  6. carlos

    I’m more than a little frustrated. Everything is online now and I am unable to log into my account. I tried to reset my password but my work phone number has changed since the last time I logged in. And due to MFA, the only way to access it is to get a phone call. I have been trying to resolve this for months. Every time I call it tells me they are busy and to call back. I CAN’T GET INTO MY ACCOUNT.

    Reply
  7. Lynnette King

    Good Afternoon,
    I do not remember signing up for email, I prefer receiving this document via paper mail moving forward.
    Ms. King

    Reply
    1. NYSLRS Post author

      You can change your delivery preference for your Member Annual Statement in Retirement Online. Go to the ’My Profile Information‘ section on your Retirement Online Account Homepage, click “update” next to ‘Member Annual Statement By,’ then choose your delivery preference (mail or email) from the dropdown menu.

      Reply

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