If you have general questions about NYSLRS or your benefits, we have a web page that can help you find the answers.
That’s because the NYSLRS Contact Us page does double duty. It not only lists contact information, it also helps you find answers for many of the common questions we get from members, retirees and beneficiaries. It covers subjects like address changes, loans, pension estimates, direct deposit and cost-of-living adjustments (COLA).
To get started, go to the Contact Us page and select the Member, Retiree or Beneficiary button to find the questions and answers you need. Each section has categories specific to that member group.
Member Annual Statement
Mortgage Letter/Account Verification Letter
Withdrawing from NYSLRS
Cost-of-Living Adjustment (COLA)
Pension Verification Letters
Pension Verification Letters
Reporting a Death
Who is a Beneficiary?
Getting Account-Specific Answers
The information on the Contact Us page is general. If you’re looking for information specific to your situation, like your loan balance or a breakdown of your pension payment, sign in to Retirement Online. If you don’t already have a Retirement Online account, sign up today.
Most members can get a NYSLRS loan using Retirement Online. Loan eligibility requirements are based on your tier, but generally, you’ll need to be on the payroll of a participating employer, have at least a year of service and have a certain amount of contributions in your account. Retirement Online will provide the eligibility information you need as you step through the application process.
Retirement Online is the fastest way to get a NYSLRS loan. It’s also an easy way to find out your current loan balance, the amount you are eligible to borrow and more. To get started, Sign In to your account or Register if you don’t already have an account. (If you have any trouble signing in or registering, check the Tools & Tips section of the Retirement Online page for help.)
The Application Process
Once you’ve signed in, scroll down to “My Account Summary.” Under “I want to…” click the green “Apply for a Loan” button and follow the prompts.
As you work your way through the online application, you’ll see how much you can borrow, the minimum repayment amount, the expected payoff date and how much you can borrow without tax implications.
NYSLRS loans are exempt from New York State and local income taxes. However, the Internal Revenue Service may consider all or part of a NYSLRS loan taxable in some cases – for instance, if you borrow above certain limits. The Retirement Online loan application will show you the maximum amount you can borrow without tax implications.
If you already have a loan and you want to take another loan, you can take multiple loans or refinance an existing loan. Taking a new loan (the multiple loan option), minimizes your potential tax consequences. Your minimum payment will be higher, but you will pay off your loans faster than you would by refinancing. Refinancing adds the new loan amount to your existing balance and spreads the entire balance over a new five-year term. Your payment will be lower but your tax consequences may be significantly higher.
Repaying Your Loan
Loan payments will be deducted from your paycheck. You can choose the minimum payroll deduction, which would pay off your loan in five years, or you can choose to pay more than the minimum to pay off your loan sooner. The payment calculator in Retirement Online will provide your expected payoff date if you enter an amount higher than the minimum.
If you already have loan from NYSLRS, during this time of economic uncertainty you may be considering whether you can defer your NYSLRS loan payment.
If you are furloughed or on an authorized leave of absence with your employer, the IRS allows for the suspension of loan payments for up to one year from the date your leave began or until you return to the payroll (whichever occurs first). To receive this deferment, have your employer send us a fax (518-486-9877) on their letterhead that indicates the date your leave began and when they expect it will end.
It’s important to note that if you defer your loan payments during an authorized leave of absence, your payments will need to be recalculated and increased upon your return. This will ensure your loan will be paid off within the five-year period.
For more information, including how retiring with an outstanding loan would affect your pension, visit our Loans page. If you need help with the self-service loan application, click ‘Help’ at the top of the page. Then click next to ‘Requesting a Loan’ and select the guide that best fits your situation. Retirement Online is generally available from 7:00 am to 9:30 pm on Monday, Wednesday, Thursday and Friday; from 7:00 am to 6:00 pm on Tuesday; and from 6:00 am to 11:00 pm, on Saturday and Sunday.
During this time of economic uncertainty, you may be considering how you can lower your NYSLRS loan payment. We understand your concerns and want to provide you with information that can help.
How to Lower Your Loan Payment
You may be able to lower your payment amount as long as you still pay the minimum amount required to repay your loan. There are two ways to request a lower loan payment:
Manage Your Loan Payment with Retirement Online Once you sign in to your account, go to the My Account Summary section and click “Manage My Loans.” You’ll be able to check your payoff balance and minimum payment (payroll deduction) amount as well as change your payment amount.
Send a Loan Payment Change Form Fill out our Loan Payment Change form (RS5521) and send it to:
NYSLRS 110 State Street Albany, NY 12244
NYSLRS Loan Payments are Set by Law
Loan payments must be paid:
At least quarterly (NYSLRS will calculate your minimum payment when you take a loan); and
In a sufficient enough amount to repay the loan within five years from the date it was issued.
These are requirements established by both NYS Retirement & Social Security Law (RSSL) and the Internal Revenue Service (IRS). If you are on payroll, your loan will be repaid through payroll deductions.
Can Loan Payments be Deferred?
In certain instances, you may be eligible for a deferment of your loan payment.
If you are on an authorized leave of absence with your employer, or if you have been temporarily furloughed, the IRS allows for the suspension of loan payments for up to one year from the date your leave began or until you return to the payroll (whichever occurs first). To receive this deferment, your employer must send us a fax (518-486-9877) on their letterhead that indicates the date your leave or furlough began and when they expect it will end.
It’s important to note that if you defer your loan payments during an authorized leave of absence or furlough, your payments will need to be recalculated and increased upon your return. This will ensure your loan will be paid off within the five-year period.
Active military personnel may also be able to defer their loan payments. The five-year repayment period for these members can be extended, however your loan balance will continue to accrue interest and you must resume payments once you end active duty. Visit our Loans page for more information.
What Happens If You Go Off Payroll?
If you go off payroll, to avoid your loan going into default, you must make minimum payments at least quarterly and repay the loan within five years. To avoid a default, contact us as soon as you leave public employment, so we can tell you the exact amount you need to pay. If you are in danger of defaulting on your loan, we will notify you. Retirement Online is the easiest way to make loan payments if you are off payroll. Read the Make Lump Sum Payments information on our Loans page for details.
When we first launched Retirement Online, we were proud to provide our members and retirees a new, convenient way to review their benefit information and do business with NYSLRS. But as a result of recent upgrades, Retirement Online now offers a variety of time-saving features that make doing business from home a snap.
What Can You Do in Retirement Online?
Retirement Online gives you an easy and secure way to review your NYSLRS benefit information and conduct transactions in real time. In many cases, you can use Retirement Online instead of sending forms through the mail or calling NYSLRS. Here’s a quick look at some of its features:
Update Contact Information Do you have a new mailing address, email address or phone number? Make sure NYSLRS can get in touch with you by updating your contact information.
Update Your Beneficiary Information You can designate beneficiaries for your death benefits, and also make updates to existing beneficiaries.
Create a Pension Verification Letter or Mortgage Letter If you’re a retiree and need to provide proof of your retirement income, you can generate and print an income verification letter from your account. If you’re a member and need to verify your retirement account information, you can generate and print a mortgage letter when you need it.
Update Your Last Name If you changed your last name recently, you can change it online instead of submitting a Name Change form.
Change Your Correspondence Preference Would you prefer to receive emails from NYSLRS instead of mail? You can update your correspondence preference and receive an email notification from NYSLRS whenever we have updated information to send you. (Please note that some information, such as tax forms, will be sent by mail for security purposes.)
Estimate Your Pension (Members Only) You can estimate your pension benefit based on up-to-date account information, then save or print the estimate for your records.
Manage Loan and Service Credit Payments (Members Only) Need to pay back a loan or purchase service credit? You can adjust your payment amount or make a lump sum payment.
Apply for Retirement Ready to retire? You can file your service retirement application right from home.
Apply for a Loan (Members Only) Eligible members can apply online to take a loan out against their NYSLRS contributions.
Most State and municipal employees are required to join the New York State and Local Retirement System (NYSLRS) when they are hired. But for some employees, such as part-time and seasonal workers, membership is optional. If you’re a member and you know someone who could join NYSLRS, consider sharing this piece with them.
NYSLRS is the third largest retirement system in the nation,
with more than 1.1 million members, retirees and beneficiaries. State
Comptroller Thomas P. DiNapoli administers the Retirement System and is trustee
of the New York State Common Retirement Fund, which holds and invests NYSLRS
assets. The Fund had a value of $210.5 billion as of March 31, 2019.
Why Join NYSLRS?
Joining NYSLRS will improve your chances of a secure
financial future. You’ll earn credit toward a pension that will provide monthly
payments throughout your retirement. But NYSLRS also provides other important
As a NYSLRS member, you’ll be eligible for a pension after you earn ten years of service credit. (This is called being vested.) If you work part-time, service credit is pro-rated. For example, if you work half of the hours that a full-time employee works, you’ll receive six months credit for every year you work.
Also, as a NYSLRS member you’ll be able take loans from your
contributions if you’ve earned a year of service credit and meet other
requirements. You’ll be eligible for a death benefit once you have one year of service
credit, and disability benefits after you have ten years of service credit. (If
your disability results from an on-the-job accident, not due to your own
willful negligence, there is no minimum service requirement.)
Over 3,000 employers participate in NYSLRS, allowing you to
continue to build on your benefits if you go to work for another government
employer. Your benefits also may be transferable to six other public retirement
plans in New York.
As a Tier 6 member, you’ll contribute between 3 and 6
percent of your earnings to the Retirement System. Tier 6 contribution rates
vary based on each member’s annual compensation. If you don’t join NYSLRS when
you first start working and later decide to purchase your previous service
credit, you will need to contribute 6 percent of those earnings plus interest,
even if your salary level for the prior time period would have resulted in a
lower contribution rate.
Your NYSLRS pension will be based on your service credit and
salary, not on the amount you contribute. A NYSLRS pension is a lifetime
benefit. Unlike a 401-k, there is no risk that your pension benefits will be
reduced during your retirement.
But what if you join NYSLRS and decide to leave public
service before you are vested? You won’t lose your contributions. In fact, you
can withdraw your accumulated contributions, plus interest, and roll that money
into a retirement savings plan at your new job.
If you would like to join NYSLRS or just want more information, please contact your employer’s human resources (personnel) office. You may also be interested in our booklet, Membership in a Nutshell.
NYSLRS loans are paid back through
payroll deductions, which are taken out of your paycheck by your employer. During
the five-year period, we’ll periodically review your remaining loan balance. If
your current payroll deduction amount won’t be enough to pay off your loan
within the required timeframe, we’ll notify your employer to increase your
payroll deduction. We do this to make sure you can repay your loan on time.
Generally, the increase of your
payroll deduction will be small. Your increase could be more significant if,
for example, you go on leave without pay and need to make up any missed
Once you pay your loan in full,
we’ll notify your employer to stop taking payroll deductions.
How You Can Adjust Payroll Deductions
You can sign in to your Retirement Online account or call our automated phone line to check your outstanding loan balance. Knowing your outstanding loan balance can help you determine how to adjust your payroll deductions if you want to pay off your loan sooner. Please visit our website for more information about repaying your NYSLRS loan.
As with your pension, a DRO may direct you to designate your ex-spouse as a beneficiary for some portion of your ordinary death benefit. You should file the DRO with NYSLRS as soon as it’s officially accepted by the court. We will prepare a custom beneficiary form that complies with the DRO. Also be sure to choose additional beneficiaries for any remainder of the benefit and submit your changes to NYSLRS.
Post-Retirement Ordinary Death Benefit
Most Tier 2, 3, 4 or 5 members of the Employees Retirement System (ERS) are covered by a post-retirement ordinary death benefit. A DRO may direct you to designate your ex-spouse as a beneficiary for some portion of the benefit. You should file the DRO with NYSLRS as soon as it’s officially accepted by the court. Be sure to contact us to choose additional beneficiaries as allowed by the DRO.
NYSLRS members who meet eligibility requirements can borrow a certain percentage of their contribution balance. DROs may be written to prohibit members from taking future loans.
Outstanding loan balances at retirement reduce retirees’ pension benefits. Unless a DRO specifically provides that the ex-spouse’s share of the pension be calculated without reference to outstanding loans, the ex-spouse’s portion will also be reduced if a NYSLRS loan is not paid off before retirement.
Occasionally, NYSLRS may refund a member’s contributions because of a tier reinstatement, membership withdrawal, membership transfer or excess contributions. If the member is divorced and NYSLRS has a DRO on file, the DRO will determine whether a portion of the refund must go to the ex-spouse. Generally, if the DRO doesn’t mention a contributions refund, the member receives the full amount.
Keeping Your Ex-Spouse as Beneficiary
A divorce, annulment or judicial separation removes a member’s former spouse as beneficiary of certain death benefits and retirement options, except as provided by the divorce judgment or decree, or a DRO. So, if you have gone through a divorce, annulment or judicial separation and you do NOT have a DRO, you must resubmit your beneficiary designation to NYSLRS to retain your former spouse as a beneficiary.
Doing business with NYSLRS has never been easier. Retirement Online provides a safe and convenient way to review your retirement account details and conduct transactions in real time. In many cases, you can use Retirement Online instead of sending forms through the mail or calling NYSLRS.
Registration is easy and secure. Retirement Online uses the same security safeguards used for online banking. You’ll be asked a series of security questions while registering. The questions are used to verify your identity.
Once you register and sign in, members, retirees and beneficiaries can access a variety of time-saving features.
View benefit information. Instead of relying on your annual statement or calling our Contact Center, with Retirement Online, you can review up-to-date information about your account when it’s convenient for you.
Update contact information. Moving? No problem. Change your address, phone number or email address online instead of calling or emailing us.
View or update beneficiaries. It’s a good idea to keep your beneficiary designations up to date. View your selections and submit changes instantly.
Apply for a loan. You may be eligible to take out a loan against your NYSLRS contributions. Do it safely and conveniently with Retirement Online.
View or update beneficiaries.
Generate a verification of income letter. Sometimes a business or government agency requires you to verify your pension income. Generate and print an official income verification letter any time you need one.
Generate a verification of income letter.
More features will be rolled out in the future. In time, members will be able to estimate their projected pension benefit and purchase service credit, while retirees will get to manage their direct deposit information and more.
Retirement Online is available weekdays, 6:30 am to 8:00 pm, and weekends, 6:30 am to 5:00 pm.
About web browsers
The recommended web browser to use for Retirement Online is Internet Explorer, but you can also use Google Chrome.
If you need help with your retirement online account, please call our Contact Center at 1-866-805-0990 (or 518-474-7736 in the Albany, New York area). You can also email us using our secure contact form.
January is a great time to set goals for the coming year. And setting pre-retirement goals is crucial in planning for a successful retirement. Here are five goals to consider for 2018:
1. Choose a sensible savings plan that works for you.There are several ways to save for retirement, including starting a deferred compensation plan like the New York State Deferred Compensation Plan. An important part of developing a savings plan is to start early. The sooner you start saving, the more time your money has to grow. Check out our Weekly Investment Plan chart to see how a weekly investment can grow by age 65.
2. Track your expenses and income. Tracking your current expenses for a month or two will give you a better idea of how much you’re likely to spend in retirement and how much you’ll need to supplement your pension. Use the expense and income worksheets on our website to create a retirement budget. Be sure to include periodic expenses, such as car insurance and property taxes.
3. Request a pension estimate. If you’re within 18 months of your anticipated retirement date, it’s a good idea to request an estimate of what your retirement benefit will be. You can do this by sending us an email using our secure contact form or by calling 1-866-805-0990 (518-474-7736 in the Albany, NY area). If you are not certain that you’ve received credit for all your public service in New York State, you can submit a Request for Estimate form (RS6030) and be sure to provide detailed information about your public employment in section eight of the form. If your planned retirement date is farther away, you may want to use our online Benefit Calculator. This estimates your pension based on information you provide, so have your Member Annual Statement handy before you start, or sign in to your Retirement Online account to check your current service credit.
4. Pay off any NYSLRS loans. An outstanding loan balance at retirement will permanently reduce your NYSLRS retirement benefit. You cannot make loan payments after you retire, and the pension reduction does not go away after we recover the balance of the loan. Visit the Loans page on our website for information about making additional payments or increasing your loan payment amount.
5. Consider seeking the advice of a financial planner. Financial planners don’t manage your money, but can help you assess your present financial condition and develop a practical plan to meet your specific goals and needs. Also consider doing your own research by seeking Do-It-Yourself financial planning guides on the web.
If you ever have any retirement-related questions, please contact us.
You’re probably looking forward to the day when you file your application for a NYSLRS pension. But before you retire, there are a few questions you should ask yourself. After all, by filing for retirement, you’re making critical decisions about your financial future. And once you’ve retired, some of those decisions will be irrevocable. Whether your planned retirement date is just around the corner or a few years off, this checklist could help you avoid costly mistakes.
Do I have all the service credit I think I have? Under some retirement plans, service milestones (20 years, 30 years, full retirement age) can have a big impact on the amount of your benefit. If you’re aiming for one of these milestones, but retire just short of reaching it, your pension will take a big hit. To make sure you have enough service credit on your planned retirement date, sign in to Retirement Online to see how much service credit you currently have. You can also file a Request for Estimate form or talk with an information representative at our Contact Center (1-866-805-0990 or 518-474-7736 in the Albany, New York area).
Do I have previous service credit I want to purchase? You may be able to buy credit for previous public employment or military service, which in most cases would increase your pension. But you can’t purchase service credit after you retire. You can use the “Information about Your Public Employment” section of the Request for Estimate form to request credit for previous public and military service. Read our booklet, Service Credit for Tiers 2 through 6, for more information.
Do you have a balance on a NYSLRS loan? You cannot pay off your NYSLRS loan after you retire. If you retire with an outstanding balance, your pension will be permanently reduced. You can check your loan balance with Retirement Online or through our automated phone system. Call the toll-free number (above), then press 3 for members, 1 or 2 for the Employees’ Retirement System or the Police and Fire Retirement System, and 1 for loan services. If your retirement is still a few years away, you can increase your payroll deductions or send in extra payments to pay off your loan.
Am I ready to retire? Are you really ready? The fact that you can retire doesn’t necessarily mean you should. Am I financially prepared? Am I psychologically ready for retirement? These are questions you’ll have to answer for yourself, but there are resources available: