Your Member Annual Statement is Coming

We’ve started distributing the 2019 Member Annual Statements (MAS) to more than 600,000 NYSLRS members. The process is done in stages over six to eight weeks. School employees receive their statements first; most others should see theirs by mid-July.

Your MAS contains important information about your NYSLRS membership, including your reported salary, service credit and beneficiaries. Depending upon your circumstances, you may also see projected annual benefits, loan balances or past service account balances.
member annual statement

When You Receive Your Statement

Be sure to review the information in your MAS carefully. If you need to update your beneficiaries or change your address, email or phone number, you can use Retirement Online — our convenient and secure self-service tool. You can contact us to correct most errors, but if you have a question about your reported salary, please ask your employer.

The information in your statement is valuable year-round; after you check it over, file your MAS away securely. It’s very likely you’ll reference it again in the future.

Member ID Cards

Your statement also includes a member identification card, with both your registration number and NYSLRS ID number. As we complete our series of computer upgrades, we will phase out the old registration numbers and keep just the NYSLRS IDs.

As identity theft becomes more and more prevalent, please help us protect you and your personal information. Reference either your registration or NYSLRS ID number — not your Social Security number — whenever you contact us.

When you receive your statement, be sure to clip out your ID card. Keep it in a secure but easily accessible place, so you’ll always have your numbers handy.

Questions about Your Statement?

Check out our interactive, online presentation that features answers to common MAS questions.

We can provide MAS reprints once we finish mailing statements — usually by mid-July. Contact us then, if you need to order a reprint.

32 thoughts on “Your Member Annual Statement is Coming

  1. Mary C. Knapp

    Since when are the statements mailed to the employer I have always gotten mine directly mailed to me by you

    Reply
    1. NYSLRS

      Mary,

      Your Member Annual Statement is automatically mailed to your employer as long as you remain on payroll. If you leave public employment, we mail your Statement to the home address we have on file for you.

      We hope this answers your question,

      NYSLRS

      Reply
    1. NYSLRS

      Gary,

      We apologize for the inconvenience but unfortunately, we are unable to reprint your Statement from any year other than the current one. As you know, we mail your Statement to your employer, who then distributes it to you. Please check with your employer to see if it can be located.

      NYSLRS

      Reply
  2. Lynn Wedges Location 75545

    As the employer, we always got the statements sorted Alphn by building, This year they came by building-but in retirement number order. How can I prevent this from happening again?

    Reply
    1. NYSLRS

      Lynn,

      As you know, in February we send employers a letter telling them the Member Annual Statements (MAS) will be sorted by Registration number order unless they request a different method.

      If they want to request a different method, we instruct them to use the last field in the monthly report to do so. The last field in the monthly report has a column width of five spaces. Those five spaces can be used by the employer as a form of coding in order to have MAS sorted by reasons other than by just registration number order.

      If the employer wished to have the MAS sorted in alphabetical order, he or she would enter 00001 in the last column of the monthly report for the first employee with the very first place on the employer’s roster alphabetically and so on. The employer can implement any sorting system they want using this method.

      We hope this answers your question,

      NYSLRS

      Reply
  3. Ed

    How long is the process once I put in for disability retirement ? I haven’t received any notice other then the forms asking for my medical history

    Reply
    1. NYSLRS

      We apologize for the delay. Most members can expect the process to take approximately 12 months before a decision is made. Please understand the disability retirement process varies from case to case, especially since it requires receiving medical documentation from sources outside of NYSLRS. If you have other disability retirement questions, we feature some frequently asked questions about the process on our website. If you have filed an application and have specific questions, please contact your examiner.

      Reply
  4. Nancy

    Will our retirement statements be available through the online system? Wouldn’t that help streamline things ?

    Reply
    1. NYSLRS Post author

      We are releasing Retirement Online in phases. In future, you will be able to choose how you receive your annual statement, including a digital version that will be accessible through Retirement Online.

      Reply
  5. Carlo J. Marrano

    My statement has an “arrears” balance. What is that and how do I resolve this. I am currently employed by a employer participating in the plan. I am a reinstated tier IV member.

    Reply
    1. NYSLRS Post author

      Unfortunately, the NYSLRS Social Media team does not have access to your retirement account information. We suggest that you email our customer service representatives using our secure email form (http://www.emailNYSLRS.com), and one of our representatives can review your account to address your questions. Filling out the secure form allows us to safely contact you about your personal account information. Please allow five to seven business days for a response.

      You may also find this Member State tutorial helpful: http://www.osc.state.ny.us/retire/members/mas_index.php

      Reply
  6. Michael Carlson

    I have put in a request to buy back service credit more than 18 months ago and still have not gotten a reply. Can somebody please look into this for me.

    Reply
    1. NYSLRS

      We apologize for the delay in responding to your request to purchase past service credit. Unfortunately, the NYSLRS social media team does not have access to your personal account, so we cannot check on the status of your request.

      We suggest you email our customer service representatives using the secure email form on our website. One of our representatives will review your account and respond. Filling out the secure form allows us to safely contact you about your personal account information.

      Reply
  7. Linda J Marshall

    The retirement system says it does not have me listed. Tried to call but can not get through in a timely period . I work everyday except Friday.

    Reply
    1. NYSLRS

      We apologize for the trouble you had getting through to our Call Center.

      As an alternative to calling, you may wish to email our customer service representatives using the secure email form on our website, which you can use at any time. One of our representatives will review your account and respond to your questions. Filling out the secure form allows us to safely contact you about your personal account information.

      Reply
    1. NYSLRS

      This year, Member Annual Statements are being individually mailed to the home addresses of New York State employees. If you are not a New York State employee, please contact your employer and ask them to mail it to you.

      Reply
  8. Naquanda

    Hello
    Is it really taking 8 weeks to process loans?
    I would like more information on this as this seems to be much longer than I’ve ever experienced.

    Reply
    1. NYSLRS

      NYSLRS is working diligently to address the record number of retirements and new member enrollments we are currently experiencing. Our first priority is to make certain pension and death benefits are paid timely and accurately to the more than 470,000 retirees and beneficiaries we serve.

      To help meet the challenges of today and tomorrow, we have undertaken a major computer system upgrade designed to improve service well into the future. This multiyear project will help us better serve our customers by streamlining processes and expanding self-service options, some of which will be available later this year.

      As we switch over to newer technologies, it is inevitable that we will encounter some bumps in the road. We appreciate and thank you for your patience during this time of transition.

      Reply
      1. Eric

        Is there any more details about the computer upgrade? As in what we can expect to see and when? It was mentioned in an above comment that the Annual statements would be available online in the future. How far into the future will that be? I am enrolled in Payroll online and I can see many years of past W-2’s, will this system also have multiple years of statements available?

        Reply
        1. NYSLRS

          You will be able to see your Member Annual Statement in Retirement Online in 2020.
          In the meantime, you can find personal account information, such as your retirement plan and named beneficiaries, in Retirement Online. If you don’t already have an account, you can visit our website to register now.
          For more information about what will be available in Retirement Online, please contact our customer service representatives using the secure email form on our website.

          Reply
    2. Jennifer

      I called them because I was curious too I’ve been taking loans out for years and only took 2 weeks to get it. Apparently since they updated their system they are behind and have more then 7000 applications to work on, so I have been told. Very upsetting.

      Reply
  9. DJ

    Loan processing delays have been very upsetting for me as well. A few coworkers are discouraged from requesting a loan after I discussed my experience. I’ve been told that processing may take from 8 to 12 weeks and you can’t request your loan to be expedited until after that timeframe. If I wait that long, I might as well wait until next tax season. I don’t understand how this major computer system upgrade has helped to meet NYSLRS challenges. Seems it helped to create a backlog. Depressing.

    Reply
    1. NYSLRS

      We apologize for the trouble you’re experiencing regarding your loan request. Please know that NYSLRS is working diligently to handle all customer requests as quickly as possible.

      Reply
  10. Frank

    NYSLRS could do better regarding loan requests and processing because from 2 weeks to 8 weeks is way too long.

    Reply
    1. NYSLRS

      To get the account-specific information you need, please email our customer service representatives using the secure form on our website (http://www.emailNYSLRS.com). One of our representatives will review your account and respond to your questions about the status of your loan. Filling out the secure form allows us to safely contact you about your personal account information.

      Reply

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