Tag Archives: benefit information

Retirement Online for Retirees Just Got Better

More than 495,000 members and retirees have discovered that Retirement Online is a secure, convenient way to do business with NYSLRS. Now retirees can do even more online.

Retirement Online for Retirees

Check out these new features in Retirement Online for retirees:

Retirement Online for Retirees – New FeatureManage Your Direct Deposit

Ninety-six percent of NYSLRS retirees already receive their pension payments with direct deposit. Now you can use Retirement Online to securely update your bank account information. Whether you’ve switched banks or just need to update your bank account information, you can make those changes online.

If you’re still receiving your pension by mailed paper check, sign up for direct deposit through Retirement Online and get your money faster.

Retirement Online for Retirees – New FeatureView a “Pay Stub” of Your Pension Payment.

You can access full “pay stubs” for your payments from January 2023 onward by clicking the date of the payment you want to view. You can track year-to-date totals and any deductions for health insurance, union dues, tax withholding or disbursements under a domestic relations order. NYSLRS will also send you a notice whenever your net payment amount changes.

Other Retirement Online Features for Retirees

These new features add to what you can already do with Retirement Online:

Update Your Contact Information
Moving? Changing your phone number or email address? It’s easy to keep NYSLRS updated so you won’t have to worry about missing important news and information about your benefits.

You can schedule an address change so you’ll get NYSLRS mail at your seasonal home without interruption.

Manage Your Beneficiaries
Eligible retirees can change their beneficiary for their post-retirement death benefit or change the contact information for an existing beneficiary.

Retirement Online makes it easy to view your beneficiary selections and submit changes instantly.

Coming In 2024 — Print Your Own 1099-R

In January 2024, you will be able to view, download and print your 1099-R tax form in Retirement Online (starting with the 1099-R for your 2023 pension earnings).

Also, starting this summer, you’ll have the option to sign up to receive an email notification each January as soon as your 1099-R is ready to view in Retirement Online. From your account, you’ll be able to download and print the form rather than waiting to receive it in the mail.

If You Don’t Have an Account, Sign Up Today

If you don’t have a Retirement Online account, now is a great time to sign up. Click “Sign Up” on our Retirement Online Sign In page to get started. If you need help, we have step-by-step instructions on registering for your account and how to sign in for the first time. You may also find our Retirement Online Tools and Tips blog post helpful.

Already have an account? Sign in and make sure your email and mailing address are current to ensure that you receive important information from NYSLRS in the coming year.

If it’s been a while, you may need to look up your username or reset your password. If you still need assistance, call our customer service representatives at 866-805-0990, press 2 to access the retiree menu, follow the prompts, and then press 1 for Retirement Online assistance.

NYSLRS Retirement Online Routine System Maintenance

Retirement Online will be unavailable for a few days while we complete routine year-end maintenance. Retirement Online will be offline from 3:00 pm on Tuesday, December 29 until 7:00 am on Friday, January 1.

Using the NYSLRS Automated Phone System During the Maintenance Period

Another way you can get information about your NYSLRS benefits is through our automated phone system, which allows you to get personal account information, order forms and conduct other retirement transactions without having to speak with a customer service representative. The automated phone system is generally available 24 hours a day, seven days a week, so you can conduct business with NYSLRS on your schedule.

Retirees can use the automated phone system to:

  • Request that NYSLRS forms be mailed to them,
  • Report a lost, stolen or late pension check,
  • Get tax information,
  • Get information about cost-of-living adjustments (COLAs), and
  • Request a direct deposit form.

Members can use the automated phone system to:

  • Request that NYSLRS forms be mailed to them,
  • Find out if they are eligible for a loan or get their current loan balance,
  • Request that a benefit projection be mailed to them, and
  • Get personalized information about purchasing credit for previous service.

Here are the retiree menu options for the phone system:

automated phone system for retirees

Here are the member menu options for the phone system:

automated phone system for members

Other Ways to Get Information

If you are looking for general information about NYSLRS benefits, you can: