If you have general questions about NYSLRS or your benefits, we have a web page that can help you find the answers.
That’s because the NYSLRS Contact Us page does double duty. It not only lists contact information, it also helps you find answers for many of the common questions we get from members, retirees and beneficiaries. It covers subjects like address changes, loans, pension estimates, direct deposit and cost-of-living adjustments (COLA).
To get started, go to the Contact Us page and select the Member, Retiree or Beneficiary button to find the questions and answers you need. Each section has categories specific to that member group.
Member
- Address Change
- Forms
- Loans
- Member Annual Statement
- Mortgage Letter/Account Verification Letter
- Pension Estimates
- Retirement Online
- Service Credit
- Withdrawing from NYSLRS
Retiree
- 1099-R Reprint
- Address Change
- Cost-of-Living Adjustment (COLA)
- Direct Deposit
- Federal Taxes
- Forms
- Health Insurance
- Pension Checks
- Pension Verification Letters
- Retirement Online
Beneficiary
- 1099-R Reprint
- Address Change
- Direct Deposit
- Federal Taxes
- Forms
- Pension Checks
- Pension Verification Letters
- Reporting a Death
- Retirement Online
- Who is a Beneficiary?
Getting Account-Specific Answers
The information on the Contact Us page is general. If you’re looking for information specific to your situation, like your loan balance or a breakdown of your pension payment, sign in to Retirement Online. If you don’t already have a Retirement Online account, sign up today.